Mediation Training

Conflict Resolution Service 16 April 2020
18 May 2020, 9:00 am to 5:00 pm
20 May 2020, 9:00 am to 5:00 pm
25 May 2020, 9:00 am to 5:00 pm
27 May 2020, 9:00 am to 5:00 pm
01 June 2020, 9:00 am to 5:00 pm

Have you ever thought about becoming a mediator or looking to effectively resolve conflict in your home or workplace? Conflict Resolution Service (CRS) has the course for you!

Inclusion of Mediation as a preferred mode of dispute resolution is becoming increasingly incorporated into State and Commonwealth legislation (eg Family Law, Workplace Disputes) with the emphasis in moving disputes away from adversarial processes and into more collaborative systems.

CRS Mediation Training combines up-to-date theory and practice with opportunities for role plays and workshops, one-on-one coaching and personalised feedback.

The 5 day course is broken down over a 3 week period and is all online to comply with current COVID-19 restrictions and allow for a work/study/life balance.

For more information visit our website or call us on 02 6189 2556 and let’s take a proactive rather than reactive approach together.


  • The philosophy, principles and ethics of mediation
  • Understanding conflict
  • Cross-cultural issues
  • Power dynamics
  • Screening and assessing disputes
  • The stages of mediation
  • Debriefing and reporting
  • Negotiation techniques and skills
  • Building a career as a mediator
  • Legislative and industry frameworks
  • Operating as a sole or team practitioner


  • The practical skills to diagnose and respond to conflict;
  • The insight to tailor practices and strategies to different settings, including workplaces, commercial relationships, families, neighbourhoods and schools;
  • Confidence in working within difference cultural contexts, and responding appropriately to individual relationship dynamics and emotional needs; and
  • Pathways to a rewarding career in mediation.

Successful completion of this training will satisfy the training requirements under the National Mediation Accreditation Standards; and meet pre-requisite Mediation Training requirements to undertake further studies towards accreditation as a Family Dispute Resolution Practitioner.

The course is designed to support the practice of Mediation and Co-Mediation across a broad range of government and private sectors including various industries, agencies, and community groups.


What: Mediation training
Where: Online course
When: The course is a 5 day course run over three weeks.  Please allow a 6th day for those who would like to be Nationally Accredited as a Mediator.

  • Week 1:  18 & 20 May 2020
  • Week 2:  25 & 27 May 2020
  • Week 3:  1 June 2020

Registrations: Register today on our website

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