Decided to have lunch with my wife yesterday to finalise some Xmas shopping for our kids. So off to Big W we go looking for a Furby for our daughter. We head to the toy department expecting a huge display of these ‘Furbies’ but to no avail. For those of you that don’t know, the Furby looks like the soft, fluffy creature from ‘Gremlins’.
Anyway, after ten minutes looking, we ask a customer service consultant and he says that they are available and he’ll need to get one from the back. He asks what colour and we tell him pink and he heads off to collect this toy. On his return with the pink Furby, he asks whether we’ve finished shopping for today to which we say no. He politely explains that he’ll need to escort the Furby to the registers at the front of the shop once we’ve completed our shopping and to come back to the toy department once we’re ready to leave. I’ve looked at my wife who was dressed in a business suit and thought ‘What is going on ?’. We didn’t pry any further and went and got our other bits and pieces.
We head back to the toy department to try and find our friendly customer service consultant and come across another consultant who was able to explain the bizarre circumstances. Several Furbies had been stolen that morning and this was the measure put in place to minimise the risk of further losses. The customer service consultant went out the back, retrieved our Furby and escorted us to the front registers for payment.
Has anybody else had a similar experience ???