From what I can gather from this ABC article, Katy Gallagher and Jacqui Burke don’t quite see eye to eye.
Apparently Ms Burke was to set up a health hotline and then report back to Ms Gallagher with complaints she had recieved.
This sounds like a good idea to me.
However, it would appear that Ms Gallagher has since stated that she does not believe that Ms Burke will tell her the truth.
As such, Ms Burke now refuses to pass on the information.
Pedantic uppity little princesses.