Skip to content Skip to main navigation

Business

Buying or selling? Get the right advice

Grapevine on the fritz?

By MERC600 - 18 October 2013 38

My grapevine is now into day 3 of not working. T

he phone contact recording say they are working on it.  

Have been with them for some time and I reckon this would be the longest it has not burbled along happily. I was with Bigpond before this and don’t remember any 3 day no service.

Not that it’s important to me. I only receive jokes and the odd piccy of questionable  taste.

But a business not being able to use it would be tearin’ their hair out.

What’s Your opinion?


Please login to post your comments, or connect with
38 Responses to
Grapevine on the fritz?
Filter
Showing only Website comments
Order
Newest to Oldest
Oldest to Newst
switch 8:57 am 24 Oct 13

steveu said :

Last paragraph pretty much sums it up. Maybe if they had integrated the ISP with their resources and processes when they assimilated it in the first place….

iinet’s glacial takeover of TransACT/Grapevine has left a lot to be desired.

steveu 8:38 pm 23 Oct 13

Response from grapevine, copied from whirlpool forums:
“The outage was caused by multiple drive failures that corrupted email data on October 15. Although our webmail service was made available to customers as soon as possible, the increased number of users on the service during our restoration caused some delays and dropouts as we rebuilt mailboxes one at a time.

Engineers will now be progressively be moving Grapevine emails to the highly fault-tolerant iiNet platforms. These iiNet systems are built to allow for rapid recovery in the event of any future outages.”

Last paragraph pretty much sums it up. Maybe if they had integrated the ISP with their resources and processes when they assimilated it in the first place….

Grrrr 4:23 pm 22 Oct 13

Deref said :

I expect Grapevine to be sued out of existence over this.

Not likely. Even Bigpond suffers email outages that impact millions of people for days, no suing ensues.

On the upside, this will hasten the migration of Grapevine mail onto the iiNet mail systems – which will be well received by anyone using it.

PS: Get a free webmail provider, get your own domain name. Using your ISP’s domain name for email is so 1997.

Also, RAID is no guarantee of your data’s safety.

taninaus 1:50 pm 22 Oct 13

Grimm said :

Dear grapevine,
Raid arrays. Configure them. Preferably 1 or 10.

Sincerely,
Somebody not completely incompetent.

too techy for my brain – hopefully this means something to someone who can make it better?

personally I like the ISP supplied address, I can send my email straight from my computer – mind you I am a little old fashioned and still use a desk top **gasp** . I use on line ones but only so much – but then I still listen to live radio too 🙂

Grimm 12:57 pm 22 Oct 13

Dear grapevine,
Raid arrays. Configure them. Preferably 1 or 10.

Sincerely,
Somebody not completely incompetent.

HiddenDragon 12:32 pm 22 Oct 13

I’ll leave the technical details to others, but it is fun to see the punchy argot of Nu Yoick sitcoms to describe a bothersome issue here in the antipodean bush.

patrick_keogh 12:17 pm 22 Oct 13

Deref said :

Lazy I said :

I am surprised to see so many people still using ISP provided email addresses.

Simply swapping the frying pan for the fire.
<>
The best solution is undoubtedly to host your own POP server using your own domain. Then, at least, you’d have no-one to blame but yourself for any problems.

I’ve done a bit of mail server management in my time and I’d be surprised if any home server infrastructure can consistently deliver the availability, performance and continuity that I have had out of Gmail for the last several years. By my estimate availability has been better than 99.95% and MTBF has been about a year. Published figures for availability for last year show 99.983%. Unless your home server has full n+1 redundancy including power sources and you have a method of connecting to the internet that will survive local power failures you will find this level of availability impossibe to better.

    johnboy 12:20 pm 22 Oct 13

    Agreed. Patrick.

    Having run mail servers in the late 90s and early Naughties i’d never go back from just letting gmail handle it all.

    Sure it’s not super secure, but email was never meant to be a secure method of communication.

EvanJames 11:30 am 22 Oct 13

similar issues with Exetel for the ACT region. Big slowdowns started over a week ago, and got worse until only very lightweight sites (like Whirlpool) would load at all, slowly. They had no clue they had a problem until late last week. Finally running again this morning, but packet loss still happening. Very pathetic. they are blaming their supplier.

Deref 11:06 am 22 Oct 13

Spiral said :

I have been getting this message (I have changed the IP address)

“550 Rejected message because 11.2.33.444 is in a black list at zen.spamhaus.org”

Is that consistent with the Grapevine claim, or is it an indication that there is more to the outage than Grapevine are admitting?

Spamhaus is notoriously broad in its listings, so it’s difficult to know. BigPong appears regularly (and probably legitimately), but it’s not a completely reliable indicator. Nevertheless, it’d be nice of Grapevine to explain the listing.

Leon 10:11 am 22 Oct 13

The good news is that Grapevine now has a message about the outage on its home page, and I’m one of the lucky costomers whose email is working again. Hope the rest of you get your email back soon.

Spiral 11:26 pm 21 Oct 13

I have been getting this message (I have changed the IP address)

“550 Rejected message because 11.2.33.444 is in a black list at zen.spamhaus.org”

Is that consistent with the Grapevine claim, or is it an indication that there is more to the outage than Grapevine are admitting?

steveu 6:58 pm 21 Oct 13

My simplistic guess is:

Big ISP takes over smaller ISP. Is only interested in the customer subscriptions and not the staff nor the infrastructure behind the smaller ISP. Sacks some of the smaller ISP staff and leaves those left to man the fort on their own so to speak. Fails to migrate customers of the smaller ISP into the infrastructure and processes of the larger ISP. Defeats economies of scale benefits whilst doing this. Smaller ISP hardware and resources are now considered lower priority by large ISP. Small ISP suffers as a result.

It’s disappointing that another Canberra local ISP and it’s customers have been victim of this too frequent occurrence.

Pearlypops 5:16 pm 21 Oct 13

This incompetence never ends! After closing his open cases without due process, Grapevine has now sent my hubby other Grapevine customers’ names and details.

Deref 8:32 am 21 Oct 13

Lazy I said :

I am surprised to see so many people still using ISP provided email addresses.

Simply swapping the frying pan for the fire.

There’s no excuse for Grapevine’s incredible incompetence in this matter (I’m not a customer), but no email or webmail provider is without problems, be they outages or, in the case of webmail, security issues which are unacceptable for those few of us who give a rat’s about such things.

The best solution is undoubtedly to host your own POP server using your own domain. Then, at least, you’d have no-one to blame but yourself for any problems.

I expect Grapevine to be sued out of existence over this.

Leon 8:17 am 21 Oct 13

As the Grapevine outage enters its sixth full day, the recorded message on the Grapevine support phone line says that “some grapevine customers may be experiencing issues with their email,” and that there is currently no estimated time of repair.

My normal email is still not working, and I am unable to access webmail.

Still no information on the Grapevine home page.

On “Network Status” you can read “Grapevine,” but there is no active link.

Fault notice 27057 says’ “UPDATE 23: 21/10/2013 @ 6.00am AEST: TransACT would like to advise that monitoring is still ongoing of Webmail and seems to be stable during our recovery process.

Currently there is 13,195 email boxes restored (37% in total) and we are actively working around the clock in restoring the rest.”

justjbhere 8:06 am 21 Oct 13

As of 8 am this morning, my Windows live mail isn’t working and now Grapevine webmail is not working properly. I don’t know about anyone else but I am going to ask for some sort of compensation like 3 months free access.

patrick_keogh 8:13 pm 20 Oct 13

screaming banshee said :

Unfortunately those that host their own emails still need to use the outgoing mail server….fortunately we have two backup options, but still a pain in the SMTP

Not relevant. I was not talking about hosting my own email, I was talking about using a third party provider. My mail domain (keogh.net.au) is currently hosted at Google. My SMTP server is smtp.googlemail.com.

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2018 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site