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Grapevine on the fritz?

By MERC600 - 18 October 2013 38

My grapevine is now into day 3 of not working. T

he phone contact recording say they are working on it.  

Have been with them for some time and I reckon this would be the longest it has not burbled along happily. I was with Bigpond before this and don’t remember any 3 day no service.

Not that it’s important to me. I only receive jokes and the odd piccy of questionable  taste.

But a business not being able to use it would be tearin’ their hair out.

What’s Your opinion?


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38 Responses to
Grapevine on the fritz?
rosebud 6:57 pm 19 Oct 13

Even webmail is down again. I’ve tried contacting Grapevine numerous times and have not managed to get through on their helpline. It’s now 5 to 7 and I’ve been on the phone for 20 mins for the third time today trying to talk to a human being. The help desk closes at 7 and still no answer as to what is going on, how long it will take to fix things and why their customer service is so appalling

taninaus 6:52 pm 19 Oct 13

seems like the availability of webmail is patchy – I got headlines this morning but no content, but tonight I can’t even get in. this is ridiculous and yes I agree with Jaff and Derif – totally unprofessional for such a large internet organisation.

poppy 5:15 pm 19 Oct 13

To add to the annoyance I have had to stop using outlook for my other email accounts due to log on pop ups every few seconds for my grapevine addresses. I could delete my grapevine account settings or find a way to stop this but why should I have to bother. I spent about 40 minutes on hold to iinet initially just trying to confirm that there was an outage and it wasn’t just me. Not happy. BTW it seems you should make sure you contact the grapevine number not iinet as they have no idea and have no recorded messages to inform you of the status, just make you wait on hold.

poppy 5:01 pm 19 Oct 13

Web mail was back up again when I tried a few minutes ago.

Whilst I don’t use my grapevine email address as a primary one, I am rather concerned about the potential for lost emails. None of my previous emails are available in web mail, and outlook and my phone have both whilst trying to re-sync erased all previously locally cached information in their wisdom.

I don’t think I had anything really important that I hadn’t backed up at the time of the outage, but emails that I may never have had the chance to read disappearing is a concern. I still have the odd important email sent to my grapevine address as despite notifying people of my updated primary email address details, there are still people who click on an ancient email I sent them and just reply to and assume that I’ve got it if they don’t hear.

I have been with grapevine for a long time and never experienced any significant outage. I do not understand why it is taking them so long to fix this. Restoring customers email history my take some time but why does it take so long to get their servers back on line. One failed disk drive does not explain an outage of this length of time.

MERC600 4:36 pm 19 Oct 13

jaff067 said :

As per their network status page the new estimated time of restoration is now 25 October 2013. It was OK with webmail up and running with POP/IMAP access being down but now that webmail is kaput too it’s a joke. 10 days without email is way too long.

So I did read it right. They expect to have it restored by October 25; which is next Friday.
Ah, is this acceptable ? I seem to remember at work a decade ago that if the system was down for say a half a day or so, someone was hung out to dry. Here we are going to have 10 days ..?

Deref 2:59 pm 19 Oct 13

taninaus said :

Yep, one of the disk drives had a major fatality

They only have one disk drive? What’s the deal – is Grapevine running out of some 12 year-old kid’s bedroom? You’d even expect *that* to have some kind of failover provision.

jaff067 1:12 pm 19 Oct 13

As per their network status page the new estimated time of restoration is now 25 October 2013. It was OK with webmail up and running with POP/IMAP access being down but now that webmail is kaput too it’s a joke. 10 days without email is way too long.

gooterz 11:21 am 19 Oct 13

http://www.transact.com.au/en-ACT/support/status/FaultNotice-27057

On the main site scroll down to network status (very bottom of page on the black)

Then click though each of 30 odd tickets to find it. Aka you have to know its there.

Webmail is down again.

Mail died Tuesday was back up for a little bit and then went down. Webmail was back up with copies of mail but went down today. They blame an enclosure failure but don’t explain why mail was back up Tuesday afternoon for a little bit.

Seeing iinet own them probably best to complain to them on facebook

Leon 8:40 am 19 Oct 13

taninaus said :

Yep, one of the disk drives had a major fatality from what is on the website. …

I can’t find that information on http://www.grapevine.com.au.

Even if that is true, how long does it take to switch from one drive to another?

poppy 8:37 am 19 Oct 13

Well webmail was working but appears to have gone down again this morning.

Kim F 9:14 pm 18 Oct 13

I with Grapevine but it only has affected my email. Normal web stuff is ok!

maxblues 8:12 pm 18 Oct 13

Internet is working, but Grapevine emails have been out since Wed arvo. Not happy, Jan.

bd84 8:04 pm 18 Oct 13

Email has been down since Tuesday. However, you can log onto their webmail page to access any new email.

Internet works fine for me.

taninaus 7:48 pm 18 Oct 13

Yep, one of the disk drives had a major fatality from what is on the website. emails can be viewed online at http://webmail.grapevine.com.au but only those since it went kaput. if you want anything before that you won’t get it at the moment. the promise is they are working to get them back but nothing yet.

I wouldn’t want to be a business either with this outage, it would be crippling and potentially result in loss of sales etc. If I was GV I would be offering everyone automatic compensation from this.

Leon 6:11 pm 18 Oct 13

Like MERC600 I haven’t had Grapevine (i.e. Iinet) email service since Tuesday evening.
This is the longest unscheduled email outage that I can recall in 20 years of using the internet.
The Grapevine website provides precisely zero information about this email outage. which is about to enter its fourth day.
The good news is that webmail seems to be now working. It’s accessible from the right column of the grapevine.com.au web page.

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