iiNet taking the day off

Today I phoned Iinet-owned Grapevine’ support line again. This time they returned my call but gave me a dose of pre-recorded advertising before they would let me speak to a support person.

They said that their failure to call me back on Sunday was due to a failure of their automated system, and that recent problems affecting 19,000 customers seem to have been resolved. My internet connection now seems to be working OK.

Yesterday I was having problems downloading my Iinet-owned Grapevine email.
So I tried the webmail service – also not working.
I tried to report the problems using the web form – also not working.
So I phoned up and got a recorded message that if I left my phone number they would call me back in 35 minutes.
That was 24 hours ago. I’m still waiting.

We were with iiNet back in the old dial up days. I can remember a number of 3-6hr periods where the net would “down” but I suspect that was more to do with the older technology.

Gungahlin Al said :

SnapperJack said :

I’m with Bigpond and they’re never down.

Well my Bigpond went down yesterday. I’m about to ditch them and their expensive plans. I can’t believe they are going to require customers moving to NBN to maintain their copper line (and pay for it!) for another two years…

6yrs – down for maybe an hour total over that whole time. You pay but you do get quality with Bigpond.

SnapperJack said :

I’m with Bigpond and they’re never down.

Well my Bigpond went down yesterday. I’m about to ditch them and their expensive plans. I can’t believe they are going to require customers moving to NBN to maintain their copper line (and pay for it!) for another two years…

Thankfully, iiNet came back at around 1pm (in Fyshwick at least).

SnapperJack said :

I’m with Bigpond and they’re never down.

Yes, it has been my professional experience that Telstra is reliable, efficient, knowledgeable, trustworthy and honest.
Especially Telstra Business Services. If they say they can do something, you can be absolutely sure that a subject matter expert will be on the case in the blink of an eye, backed by the best technical design and the best project management, will have all the right tools, experience, knowledge and skills to complete the job with 100% success well within the alloted timeframe.

Pitchka said :

Gimme Admin access Johnboy, ill take good care of your site..

Would it look a little like this?
http://www.renegademagazine.com/

I’m with Bigpond and they’re never down.

From iiNet…..
Technical Summary:
Power issues have occurred within a rack in our Canberra Datacentre.

Resolution:
Engineers are investigating.
Update 10:12AM WST : Engineers are currently on-site.
Update 10:54AM WST : Engineers have restored power to a device handling customer authentication. Staff are currently ensuring that all hardware is operational.
Update 12:03PM WST : Engineers have confirmed that all hardware is operational. All affected customers should now be back online.