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In the interest of annoying our customers…

By deye 27 October 2008 71

[First filed: October 26, 2008 @ 13:51]

we will repeat this annoying and inane message every 10 seconds as we think you are all idiots.

Does the Canberra Centre really have to play the “In the interest of safety of all customers, please do not walk on the travelators. Stand between the yellow lines and hold the handrails at all times” message every 10 seconds ? It was bad enough when they had half a dozen signs (only a slight exaggeration)  at each entrance to the travelators stating that you shouldn’t go on them with plastic soled shoes. Are we really that much of a nanny state ? are they just scared of being sued, or do they view their customer base with contempt ?

Personally all the message does is piss me off and ensure I walk faster.  If I fall that’s my tough luck.

I feel sorry for the staff that have to work in the shops close enough to hear that message, they must be driven nuts by  it.

</rant>

UPDATED: AG Canberra posted a comment on this story I thought deserved a wider reading:

    As the husband of a person who did go A over T on the travellators there I can say the Canberra Centre Management are hopeless. My wife managed to rip her pants and take a couple of large chunks of skin from her foot that required stitches.

    The rock ape security guard asked if we’d like free parking to compensate – “no thanks I’d like to speak to the manager”, I said. He arrived and said – “well yeah – people fall down these things all the time….”

    After getting the wife sewn up at casualty and on the road to recovery we sent in the receipt for the cost of replacement pants. I then got a letter from the QIC lawyers stating that we had to absolve QIC of all liability relating to this incident if they were to pay out the $100. Get f’[;ed I said. The manager said he’d be happy to pay – all we had to do was send in the receipt….nothing about liability. I pointed out to the Brissy lawyer that if the Manager didn’t have the authority to authorise a payment of a hundred bucks then tell him to keep his gob shut!

    Eventaully the hunderd bucks arrived, my wife has a couple of scars to tell a story about and we always avoid those travellators…

What’s Your opinion?


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71 Responses to
In the interest of annoying our customers…
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ant 10:39 am 26 Dec 08

The steps serving the Canberra Centre carpark are much worse, I reckon. Tiny little fire-escape-style steps to service that whole giant carpark full of people. It’s quite weird.

Gin02 9:56 am 26 Dec 08

Gradient too high! The escalators in Belconnen Mall are steeper than the ones in the Canberra Centre and they have no warnings and you can walk on them.

phototext 8:34 am 26 Dec 08

I checked out the repeating announcement the other day, the walkway next to the fruit and veg shop.

I found it hard to tell what it was saying with all the other noise.

Something about a purple monkey dishwasher.

deye 8:05 pm 25 Dec 08

TarquinRex said :

as well as serious
injuries, car accidents, and roof jumpers.

Roof jumpers would have to be the worst.

H1NG0 11:14 am 22 Dec 08

I remember they used to employ a guy to stand at the bottim and say “Please do not run or walk on the travelator”. What a joke! This is the only place I have ever been which has had such restrictions. If it is such a problem for them, install stairs.

Pommy bastard 11:09 am 22 Dec 08

farnarkler said :

I would really love to see what the victims were doing at the moment they fell.

Filling in claim forms…

peterh 9:43 am 22 Dec 08

farnarkler said :

How does one put it lightly that it’s a user error? I think the manufacturers would have tested their travellator with the odd one or two types of shoe sole materials.

I would really love to see what the victims were doing at the moment they fell.

juggling chainsaws.

farnarkler 8:23 am 22 Dec 08

How does one put it lightly that it’s a user error? I think the manufacturers would have tested their travellator with the odd one or two types of shoe sole materials.

I would really love to see what the victims were doing at the moment they fell.

Pommy bastard 7:30 am 22 Dec 08

I blame the parasitic lawyers and their; “Hey you clumsy oaf, have you fallen over like an idiot somewhere? Don’t worry, we’ll sue the innocent owners of the building, and make you money out of it!” adverts.

We’re not bloody Americans here yet.

TarquinRex 11:51 pm 21 Dec 08

As a university student who worked at the Centre as security part-time, I resented
standing by the travelators repeating the same innane line over and over again on
the occasions I was requested to. A recording is a far more cost-effective means
of getting the same message across, without demeaning myself or appearing to
patronise customers. However I do agree that the recording is beyond infuriating!

I do not blame Canberra Centre or the contractors who build the site, I blame the
whingeing, victim culture that has been permitted to prosper in contemporary public
life. What has happened to the western man, where compensation and victimhood have
replaced self-reliance and personal responsibility?

Additionally, those ‘rock-ape’ security guards put up with a lot of grief in what
is ultimately a thankless job. The majority of guys employed in my time were 20-
somethings going somewhere. Many are now in the AFP, or have gained their degrees
and moved onto better things. Remember the Centre borders the hive of inequity
collectively regarded as ‘the flats’. On a regular basis CC security deal with
drug addicts, petty criminals and the general underbelly, as well as serious
injuries, car accidents, and roof jumpers. The image of the fat plastic cop amblingabout is not always true (there are obvious exceptions).

Anyway, that’s my rant, Merry Christmas all.

niftydog 8:45 am 28 Oct 08

“I’ve never slipped so there’s obviously no problem with them.”

I’ve never been attacked by a terrorist, I’ve never been in a plane crash, and my office building has never collapsed, therefore 9/11 must never have happened.

My wife has stood on, walk up and down escalator and travelators for her entire life and she has never slipped on one… until she encountered the CC’s new travelators.

And just for the record, nobody in this thread ASKED for compensation – it was offered by the CC management.

Again, the issue is the slipperiness of the treads and the landings – take a close look and you’ll see the CC have had some of the treads modified in an attempt to alleviate this very real problem.

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