Independent Taxi Operator Pilot underway

johnboy 5 March 2012

The Office of Regulatory Services has released a fact sheet on the catchily named ITOP or Independent Taxi Operator Pilot.

Who can participate in the Pilot?

Only those taxi operators who have held continuous ACT taxi accreditation in ACT for a period of 4 years and can demonstrate a good track record of compliance with public passenger legislation and standards will be eligible to participate in the pilot.

When will the Pilot commence?

The ITOP is expected to commence from 1 March 2012.

Will there be standards of service in place to protect consumers?

To address concerns that service standards may decline under independent taxi operations, additional requirements are imposed on independent taxi operators. These relate to monitoring driver and passenger safety, driver training, performance reporting, handling customer complaints, inquiries and lost property.

Operators wishing to participate in the pilot will need to show how they would address these additional requirements as part of their accreditation to operate an independent taxi service.

Any participant in the pilot who commits a serious breach of the public passenger legislation and standards can be removed from the pilot

The drivers will need to build their own client network which will get interesting.


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