I was recently contacted by my real estate agent to say that she had arranged for a new stove to be paid for and picked up at a large well-known white goods supplier. So I rang them to arrange payment and to let them know that the plumber would pick it up in a day or two. Their response?
“If you want to pay for it in full but have someone else pick it up, you’ll have to scan and email or fax the front and back of your credit card and your driver’s licence.”
WTF? Apparently they had been stung twice that month with someone paying in full over the phone, someone different picking it up and then the original caller arriving and demanding a refund because their stove was not there…a clear case of fraud I would have thought…and their solution?
I asked the poor guy serving me if he was serious – clearly embarrassed he said he’d check with his supervisor…and came back to tell me that, yes, well, errr I would have to send them a copy of the front AND back of my credit card and my drivers licence…when I pointed out that there was no way on Earth I would be giving anyone those details he basically said then I wouldn’t be able to purchase the oven unless I went in in person to pay and collect it.
Has anyone else heard of something like this? And is anyone out there dumb enough to give these details to a supplier? Would love to know…