Katy gets satisfaction

So, according to ACT Government surveys:

* Everyone loves their massively high-cost but entirely ineffective climate change schemes;
* Everyone loves the plastic bag ban; and
* Everyone loves the worst healthcare system in the country.

kakosi said :

This surprises me…given that in two years going in and out of hospital with a parent I’ve yet to be satisfied with the level of service and I’ve yet to meet another patient or relative of a patient who has told me they are satisfied, let alone ‘very satisfied’. Mostly you find other people like yourself in various stages of resignation.

Would love to know how the survey responses were gathered and whether people could answer anonymously.

Also, it depends on the questions asked as to what a survey will “discover”.

Maybe the people conducting the survey are very good at profiling?

This surprises me…given that in two years going in and out of hospital with a parent I’ve yet to be satisfied with the level of service and I’ve yet to meet another patient or relative of a patient who has told me they are satisfied, let alone ‘very satisfied’. Mostly you find other people like yourself in various stages of resignation.

Would love to know how the survey responses were gathered and whether people could answer anonymously.

Also, it depends on the questions asked as to what a survey will “discover”.

“Katy gets satisfaction”? No issue with that. It was good enough for William Pitt the Younger and Vice-President Aaron Burr.

Watson said :

You can’t just make up figures – there is such a thing as accountability.

Far out – I bet you believe in the Easter Bunny, too.

maxblues said :

Watson said :

It surprises me how some people assume the public service is still the way it was in the 50s. You can’t just make up figures – there is such a thing as accountability. Just like you can’t get your brother in law’s development application fast tracked anymore by gifting someone a case of cigars.

The website has not yet been updated with the 2013 survey, but this is the 2012 info: http://www.health.act.gov.au/publications-reports/reports/act-healthcare-survey

“3924 surveys were sent to consumers, 1350 were returned for a 34.4% response rate.” I’m assuming that by ‘consumers’ (weird term for patients?) they mean people who have used the hospital’s services in the past whatever period.

Did you miss the whole saga of the Health Minister having a ‘social’ meeting (in France) with a person from the Hospital who later admitted falsifying figures?

You also seem to have missed the whole Eddie Obeid saga in NSW as well as the somewhat questionable use of call in powers by the previous ACT labor Govt to fast track development, especially when it involved ACT Labor donors.

Watson said :

It surprises me how some people assume the public service is still the way it was in the 50s. You can’t just make up figures – there is such a thing as accountability. Just like you can’t get your brother in law’s development application fast tracked anymore by gifting someone a case of cigars.

The website has not yet been updated with the 2013 survey, but this is the 2012 info: http://www.health.act.gov.au/publications-reports/reports/act-healthcare-survey

“3924 surveys were sent to consumers, 1350 were returned for a 34.4% response rate.” I’m assuming that by ‘consumers’ (weird term for patients?) they mean people who have used the hospital’s services in the past whatever period.

Did you miss the whole saga of the Health Minister having a ‘social’ meeting (in France) with a person from the Hospital who later admitted falsifying figures?

It surprises me how some people assume the public service is still the way it was in the 50s. You can’t just make up figures – there is such a thing as accountability. Just like you can’t get your brother in law’s development application fast tracked anymore by gifting someone a case of cigars.

The website has not yet been updated with the 2013 survey, but this is the 2012 info: http://www.health.act.gov.au/publications-reports/reports/act-healthcare-survey

“3924 surveys were sent to consumers, 1350 were returned for a 34.4% response rate.” I’m assuming that by ‘consumers’ (weird term for patients?) they mean people who have used the hospital’s services in the past whatever period.

neanderthalsis said :

maxblues said :

Whilst I think the Canberra Hospital is pretty good (not perfect), how do the patients who die in hospital take part in the satisfaction survey?

I’m sure that there has been a Health Directorate official that has been designated as their proxy and fills in the forms on their behalf.

Well, they say that doctors are like plumbers…they get to bury their mistakes.

maxblues said :

Whilst I think the Canberra Hospital is pretty good (not perfect), how do the patients who die in hospital take part in the satisfaction survey?

I’m sure that there has been a Health Directorate official that has been designated as their proxy and fills in the forms on their behalf.