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Looking for a Good Property Manager in Canberra?

By ramblingted - 17 October 2011 30

Looks like we need to rent the house out for a year or two, so looking for recommendations for property managers in Canberra.  

Preferably ones who would notice if the tenants set up a motorcycle repair shop in the spare bedroom.  

Any suggestions?

What’s Your opinion?


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30 Responses to
Looking for a Good Property Manager in Canberra?
Bob808 10:25 pm 17 Oct 11

I would highly recomend Sue Grant from Ray White in Gungahlin. Very professional, Looks after you as the home owner and is also good at keeping the Tennant happy as well. We have other properties in other towns Sue, by far runs rings around other property managers that I have seen.

BearBuns 9:54 pm 17 Oct 11

winter said :

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

I don’t know about you but I would rather live in a place where I know the carpets have been cleaned on a regular basis rather than once every time the tenant moves which could be years. I can think of a lot worse practices from Real Estate agents than ensuring a clean and tidy residence fit for human habitation, unlike some places I have had the misfortune of viewing.

el 8:51 pm 17 Oct 11

Avoid PRD Nationwide in Kingston, had very poor experiences with them.

winter 8:43 pm 17 Oct 11

BearBuns said :

Except an owner or owner representative can’t “insist” that you have the carpets steam cleaned. If they do you can lodge a complaint against them.

taninaus 7:23 pm 17 Oct 11

Independent is one I choose not to deal with any more. Very junior property managers that are overloaded (or incompetent) and the sales people who gets your tenant has nothing to do with the person who manages it so there is no accountability – they are more interested in turn over at any cost than your best interests.

Ask the agent about length of service of their property managers as some appear good but then the good person leaves and the next doesn’t follow through. Don’t accept 10% that most will quote you, negotiation should get you better than that by a few %.

Bobert 7:18 pm 17 Oct 11

I just brought my own house, but I used to rent a house in North Ainslie from Independent. As someone who was leasing the house, I thought they were excellent. They kept out of my life, but they did definitely tell me when something was wrong. They were strict but fair about inspections, and they kept me and my landlord in the loop about all problems. Would definitely recommend them!

BearBuns 5:29 pm 17 Oct 11

I am a renter and have been for many, many years and have seen my share of dodgy practices! I currently rent through Bertram Ellis and find them very easy to deal with from a renters point of view. Any hassles I have are dealt with very quickly.

For an owner I can tell you that they inspect every six months without fail, they thoroughly check tenant references (all of my referees were contacted) and they insist that the carpets are steam cleaned every 18 months. They also collect rent via direct transfer so there is no question of unpaid rent. Might seem strange giving a thumbs up from a renter but it is nice to come across a decent and professional outfit who looks after both sides as much as possible.

devils_advocate 3:22 pm 17 Oct 11

A relative of mine had a bad experience with IPG.
Basically they didn’t alert to non-payment of rent until it was more than a month overdue, then served the notice to remedy to the wrong address (a defect in service, as with any defect in the required steps, is fatal to eviction proceedings).
When asked what to do about the non-payment issue, they said they’d take action in the magistrates court (the tenancy tribunal no longer existed at this point, having been consolidated into magistrate’s court) but the backlog could be as much as 3 weeks. Also they proposed to charge $35 per hour for the privilege.

Rather than do that, we filed ourselves, and the matter was listed for hearing around 3 days later (so what they were basing the backlog claim on I don’t know). Luckily, the tenant didn’t want to get evicted and cooperated, paying the outstanding rent. Also the tenant was not represented, so didn’t realise that the defect in the notice (wrong address put down by property manager) basically prevented us from doing anything. In the end it worked out ok but no thanks to the property manager.

Now the relative manages the IPs directly and hasn’t had any issues (apart from the odd legal consult thrown my way).

troll-sniffer 3:00 pm 17 Oct 11

Not pushin any barrows here but frenz of mine have always found Hookers in Dickson up to the task. But, as with any business, a property manager is often faced with having to make compromises. Speed of renting, ethnic and other pc concerns, veracity of referees etc.

Personally if I needed to hand over my property to an agent I would tend towards anyone local. A couple of agents I know regularly vary their route home to pass by their local properties, just to keep an eye on things. And, if you are going overseas or interstate as I suspect, take out comprehensive landlord’s insurance. That way if the agent is negligent or cops a tenant with all the references but none of the wherewithall, you’re covered against the worst of potential losses.

Girl_from_Ipanema 2:34 pm 17 Oct 11

Jess at McGrath in Gungahlin is excellent.

thehutch 2:16 pm 17 Oct 11

Property Manager said :

I know a fantastic property manager, but it’s not really an unbiased opinion! Feel free to check my previous posts on RiotACT and if you’d like more information on my services just let me know.

If ‘Property Manager’ is who I think he is, then I will suggest he a decent professional bloke who I’d happily have look after my (non-existent) investment property.

I would suggest staying away from LJ Hooker Gungahlin… there is one good property manager there, but I have had a less than happy experience with the other property manager

ramblingted 1:36 pm 17 Oct 11

troll-sniffer said :

Where’s the place?

Red Hill

troll-sniffer 12:15 pm 17 Oct 11

Where’s the place?

Property Manager 12:12 pm 17 Oct 11

I know a fantastic property manager, but it’s not really an unbiased opinion! Feel free to check my previous posts on RiotACT and if you’d like more information on my services just let me know.

Darkfalz 11:49 am 17 Oct 11

We’ve had less than perfect experiences with both Dwyer Dunn and Elders in Kingston.

Remember they can only do 1 inspection every 6 months.

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