An investment property is a great way to secure long and short term returns on your hard-earned money.
But when the time comes to hand over the management of your property to someone else, it’s worth doing your homework before making the big decision.
Many real estate agencies also offer property management services, and investors often opt for a property manager from the same agency that sold the home. While this is an easy option, it’s worth looking more broadly too. After all, the relationship you have with your property manager can mean the difference between an investment that effortlessly grows in value, or a stressful money pit.
What Makes a Great Property Manager?
Here are some things to look for when choosing a property manager.
- Communication. Communication is key to all good business. Problems can arise from a lack of clear information between owners, property managers and tenants. This can cause frustration and worse yet, cost you time and money.
- Experience. The best property managers know the market and their industry well. They are the experts and should be able to advise you on all aspects of managing your property. Questions to ask include: How long have you been in business? How many properties do you manage?
- People skills. It can be a delicate balance keeping both owners and tenants happy and it requires excellent people skills. Happy tenants should always be the goal to maximise occupancy and avoid loss of income.
- Professional. Look for a professional-looking agency with staff that present as organised and friendly. Use your first impressions from the reception area as a guide to the overall professionalism of the agency.
- Local or national. Whether to go with a local or national property manager will depend on your investment plans. It is a good idea to stay local if you only plan to invest locally. However, if you would like to expand your investments to other states, consider a property manager that has national coverage.
Canberra’s Favourite Property Managers According to You
RiotACT’s editorial team has combed through 19 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and maintain a minimum average of 4/5 stars on both Google and Facebook reviews.
McGrath Belconnen/Gungahlin says it’s the best property management business on the planet. As the most engaged agency in Gungahlin, it operates the largest property investment management portfolio with $700M in assets under management.
Its team is structured to maximise efficiency and ensure the delivery of six-star services to clients and tenants. It has specialised service areas catered to by industry leading professionals supported by amazing administration and agile technology.
McGrath Belconnen/Gungahlin clients love the convenience of its online client portal. Available 24/7, clients and tenants can access important information, statements and documents.
Under the watchful eye of Jessica Lawless, McGrath Gungahlin is one of the most awarded and high-performing property management businesses in the McGrath network of 95 offices.
A long-term partner of the business, Jess is a multi-time recipient of the network’s coveted Property Manager of the Year award. In the last seven years Jess has guided the team towards the following accolades:
2011 Most Outstanding Property Manager
2012 Fastest Growing Sales Office
2013 Most Outstanding Senior Property Manager
2014 Office of the Year
2016 Most Outstanding Leasing Consultant
2016 Most Outstanding Senior Property Manager
2017 Most Outstanding Senior Property Manager
2018 McGrath Network Record – Most properties leased in a month…Ever
2018 Most Outstanding Leasing Consultant
Ray White Canberra’s property management team is reliable, responds in a timely manner and delivers high-quality customer service. It focuses on the following:
Communication. Staff are highly trained and skilled in all areas of clear communication for a seamless property management experience for both investors and tenants.
Client-focused. Ray White Canberra is the number one Ray White office for customer service.
Reputation. Ray White Canberra is embedded in the Canberra community, priding itself on repeat business and recurring customers.
Knowledgeable. The rental market can change quickly and savvy investors want a property manager who has their finger on the pulse. Ray White’s team adapts quickly to market changes and has strong local knowledge.
Honesty. Its team tells you the truth about a property even if it’s not what you want to hear. Having an honest opinion about a property you wish to rent out will reduce the likelihood of disappointment later.
When it comes to choosing a property manager, most investors want a team of experts who manage with honesty, efficiency and attention to detail. Belle Property’s team, led by Principal Richard Davies, will do just that.
All investment properties are cared for by a small and experienced team, taking the stress out of owning an investment property. Belle Property also provides premium marketing to achieve a quick lease, and works hard to ensure smooth transitions between tenancies.
For tenants in the market, they strive to find you a home – whether you’re looking to stay in Canberra for a short time or for many years to come.
As an internationally supported agency, Belle Property is a recognised boutique real estate office known for exceptional property presentation, cutting edge marketing and borderless reach. The Canberra office takes great pride in supporting a personable, honest and trustworthy team that shares in the same values.
Independent Property Group is an award-winning property management group that focuses on understanding what your investment property is worth and who your target market should be.
With a focus on honesty and transparency, its property management team is always looking for ways to take the stress out of owning an investment property. It takes pride in its teamwork, a passion for the job and being early adaptors of new industry technologies.
Independent Property Group property manager Renee Bink has been awarded Property Manager of the Year at the Real Estate Institute of Australia ACT Awards for Excellence for three consecutive years – 2016, 2017 and 2018.
Here’s some feedback from reader crispmarks: “I think Nicole at Independent is Great, switched on and easy to deal with.”
Reader Bobert also had positive things to say: “I thought they were excellent. They kept out of my life, but they did definitely tell me when something was wrong. They were strict but fair about inspections, and they kept me and my landlord in the loop about all problems. Would definitely recommend them!”
Discover Canberra’s thriving real estate scene right here on RiotACT.
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Your Experience with Property Managers in Canberra
Thanks to our commenters who have provided insightful feedback, if you believe we have got it wrong, please let us know.