An investment property is a great way to secure long and short term returns on your hard-earned money.
But when the time comes to hand over the management of your property to someone else, it’s worth doing your homework before making the big decision.
Many real estate agencies also offer property management services, and investors often opt for a property manager from the same agency that sold the home. While this is an easy option, it’s worth looking more broadly too.
After all, the relationship you have with your property manager can mean the difference between an investment that effortlessly grows in value, or a stressful money pit.
What makes a great property manager?
Here are some things to look for when choosing a property manager.
- Communication. Communication is key to all good business. Problems can arise from a lack of clear information between owners, property managers and tenants. This can cause frustration and worse yet, cost you time and money.
- Experience. The best property managers know the market and their industry well. They are the experts and should be able to advise you on all aspects of managing your property. Questions to ask include: How long have you been in business? How many properties do you manage?
- People skills. It can be a delicate balance keeping both owners and tenants happy and it requires excellent people skills. Happy tenants should always be the goal to maximise occupancy and avoid loss of income.
- Professional. Look for a professional-looking agency with staff that present as organised and friendly. Use your first impressions from the reception area as a guide to the overall professionalism of the agency.
- Local or national. Whether to go with a local or national property manager will depend on your investment plans. It is a good idea to stay local if you only plan to invest locally. However, if you would like to expand your investments to other states, consider a property manager that has national coverage.
Canberra’s favourite property managers – according to you
RiotACT’s editorial team has combed through 19 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and maintain a minimum average of 4/5 stars on both Google and Facebook reviews.
If you’re looking for an award-winning team to manage your investment property, look no further than McIntyre Property. It has won the Property Management Team of the Year Award at the Real Estate Institute of the ACT Awards for Excellence for the last two consecutive years (2018 and 2019).
McIntyre Property’s skilled property management team is led by Jasmine Henjak. Friendly and approachable, Jasmine has over 15 years of experience in the property management industry and a focus on building long-term client relationships.
Property investor J. Neal had this to say about their experience with Jasmine and McIntyre Property in a website testimonial: “Ms Henjak has been my contact for approximately two years and has provided exemplary customer service during this time. Ms Hejak has given prompt and accurate advice regarding tenancy issues and has responded quickly to any problems relating to the maintenance of the property…..I have been very happy with the professional, courteous and timely service provided.”
McGrath Belconnen/Gungahlin says it’s the best property management business on the planet. As the most engaged agency in Gungahlin, it operates the largest property investment management portfolio with $700M in assets under management.
Its team is structured to maximise efficiency and ensure the delivery of six-star services to clients and tenants. It has specialised service areas catered to by industry leading professionals supported by amazing administration and agile technology.
McGrath Belconnen/Gungahlin clients love the convenience of its online client portal. Available 24/7, clients and tenants can access important information, statements and documents.
Under the watchful eye of Jessica Lawless, McGrath Gungahlin is one of the most awarded and high-performing property management businesses in the McGrath network of 95 offices.
A long-term partner of the business, Jess is a multi-time recipient of the network’s coveted Property Manager of the Year award. In the last seven years Jess has guided the team towards the following accolades:
2011 Most Outstanding Property Manager
2012 Fastest Growing Sales Office
2013 Most Outstanding Senior Property Manager
2014 Office of the Year
2016 Most Outstanding Leasing Consultant
2016 Most Outstanding Senior Property Manager
2017 Most Outstanding Senior Property Manager
2018 McGrath Network Record – Most properties leased in a month…Ever
2018 Most Outstanding Leasing Consultant
Independent Property Management is an award-winning business that focuses on holistic property management. Its team understands what your property is worth and who your target market should be, while ensuring the upkeep and value of your asset is maintained.
With a focus on honesty and transparency, Independent’s property management team is always looking for ways to take the stress out of owning an investment property. They take pride in their people, have a passion for property and use cutting edge technology to underpin their service in adding value and creating wealth.
Ensuring your property is in safe hands, Independent’s award-winning team has won accolades including Property Manager of the Year Award at the Real Estate Institute of Australia Awards for Excellence (2011, 2016, 2017 and 2018), as well as multiple awards for administration support, leasing and leadership from the Institute and Leading Property Managers of Australia.
Google Reviews five star ratings include Claire Kim’s: “She is a best person who I’ve ever met for rental property management. She has very strong responsibility for her work and clearly communicate with her customers landlords and tenants. I’ve felt that she is very professional. I will definitely work with her again if I have properties for lease.”
And Nick Martin appreciated the service as a tenant, leaving this comment with his five star Google review.
“We hadn’t rented for about 20 years and had some pretty awful memories from the past. Fortunately, our property manager has renewed our faith! She has been exceptional! A great communicator, responding quickly and efficiently to all requests. She always remains positive and it seems as though nothing is too much trouble. She is also understanding and flexible when things don’t go exactly to plan. She has really made us feel like she is serving our interests as well as the owners, which is a very different experience to what we have had previously.”
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Your Experience with Property Managers in Canberra
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