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My adventures of a shattered iphone screen

By CCC33 26 April 2012 32

So when I broke my Iphone screen (dropped it on cement), I continued to use it for about three months as everything else was working fine, it was just a crack in the screen which made some things hard to read but it was ignorable.

I had spare money and so I thought, why not get my phone fixed? I went to the little phone repair kiosk outside Simply Fresh in Westfield Woden (unsure of the actual store’s name) and the middle eastern man with glasses said it would be 15 minutes.

‘Great, simple!’ I thought.

But oh how I was wrong.

I am sure this little store has had great success as I haven’t really heard many other negative stories about it and maybe I was a one off mistake but I thought I’d share.

As I stated before, I used my phone for three months with no problem besides the screen. After I got my phone back from the man, I was joyed – my screen is fixed – woo hoo!

But this is far from the end of my experience:

First of all, he put the wrong sim card into my phone. I went to work, confused as to why I couldn’t make calls as I was using a disconnected sim card. I complained to optus, etc. Then I went back to him and asked if he knew what the problem was. Ah, he has my sim card, he says he tried to call me to give it back. Which was very illogical, you have my sim card and you do not have my phone number as we do not know each other.

I thought it was done, but no. Next, my sensor on the top of my iphone no longer worked. This caused (and still causes) me to hang up, put people on hold, put people on mute, dial numbers, call other people, go into apps, delete apps, etc while in a call as it didn’t sense my face being there and going onto stand by.

I went back and complained. He apologised and said he’d fix it free of charge as he must’ve made a minor mistake. He did a demonstration before I left, it was fixed…. or was it?

No, the sensor still didn’t work properly. It was better though but 8/10 of my calls, it would press buttons and now there was a new problem: the vibrate no longer worked.

I went back again and told him all this and yes he said he’d fix it again. This time I left, the vibrate back to normal, the sensor still playing up but now, my lock button was now hard to press. For those of you with iphones, it looked like it was in ‘too far’ and so nothing to press.

I went back and he said it isn’t his fault and I must’ve dropped it again. I hadn’t dropped it and it had only been a few days after he repaired it. If it was my own fault, why was there no problem for three months even with the smashed screen? He said he would fix it for $50. I agreed, hoping this would be the last time.

Nope. A few days later, the button started to jam again and now my home button was playing up. It takes about 5-10 presses to finally get it to work.

I went back, this time the man I had been dealing with wasn’t there, it was a different man. He told me he would charge $100 to fix the lock button. I told him that I had got it done here for $50 and he said no, $100.

If i had paid this it would have added up to $350, the cost of repair it would have been if I had just gone to Optus. I told him to forget it and left. I just can’t lock my phone, I leave it to go on stand by itself (which uses a lot of battery).

With little companies like this, there isn’t much I felt I could do. By letting them fix my phone, they voided my warranty as well. I think that they are just scamming people as my phone got progressively worse. They acted with little to no care and were just happy to be making money.

What’s Your opinion?


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32 Responses to
My adventures of a shattered iphone screen
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thatsnotme 7:59 pm 01 May 12

Sic said :

A two year old iPhone is a worthless peice of crap anyway, if for no other reason than the battery will be at half or less capacity. No need to ruin the day to day use with a pedantic case to try and keep your resale up.

Who’s worried about resale? The fact is that most people’s phones are part of a 2 year contract with one of the mobile providers, and they may or may not have incremental payments over that 2 years to cover the cost of the phone itself.

Now if you drop and break the phone during that contract, it’s not going to be covered by warranty, and your mobile provider isn’t going to listen to your sob story and either replace your phone or cancel your contract. You’re going to have to pay to get that phone repaired and/or replaced.

Cases aren’t about keeping your phone pretty – they’re about keeping it alive until you have a chance to get a new one.

canberra_love 7:34 pm 01 May 12

You need to watch out for the shopfront iphone repairers, I have had a lot of problems with them whenever my phone breaks. They seem to change prices every time I go back, and promise the world, and deliver very little.

I did use an online company the other day though who drove to my work and fixed my iPhone over lunch. It was cheap at $110 for the front screen of my iPhone 4 and I have had no problems since.

Their website is http://www.smashedapples.com.au and they are Canberra locals if that helps!

Sandman 9:51 pm 29 Apr 12

Disinformation said :

[. Of the five people I know who have their iphones in Defenders, none have suffered damage. .

Make that 6. I spend my days crawling under cars and houses, climbing on ladders and roofs and generally doing things that don’t make my clothes last very long. My iPhone 4 has been in my pocket for the last 20 months and still looks as new as the day I got it. It’s been dropped on concrete multiple times ( and thrown several times by a 2 year old) , had a good 4m fall off a roof onto gravel and generally been subjected to harsh dusty conditions.
All my fashion conscious friends however have had multiple breakages and issues. I’m not trying to keep the phone in museum quality condition for generations to come. I just want it to last the 24 months of my contract till I get a new one and not get ripped off in the meantime by a middle eastern 4 eyes at a kiosk in Woden. $60 well spent and I’d hardly call my phone ugly and cumbersome. (spent 30 minutes looking for it in an out of service area the other day. It was in the top pocket of my polo shirt.)

Disinformation 1:37 pm 27 Apr 12

Solidarity said :

never have.

first one died due to “logic board” failure even though it’d never been dropped. 4 days out of warrenty.

another reason not to bother wasting $60 on some massive cumbersome case.

c’est la vie….

60 dollars? Massive cumbersome case?
You’re out of touch and getting ripped off.
But that’s cool. A phone for me is a tool and not a fashion item.
Just remember to apply your theories to seatbelts and condoms.

Solidarity 1:04 pm 27 Apr 12

never have.

first one died due to “logic board” failure even though it’d never been dropped. 4 days out of warrenty.

another reason not to bother wasting $60 on some massive cumbersome case.

c’est la vie….

Solidarity 12:56 pm 27 Apr 12

I’d use a case if they weren’t all retardedly huge. It’s a phone, it’s going to get wear and tear. Once it’s worn out, you replace it.

Having a phone in a case is like those old people who never take thier plastic off the sofa, keeping it nice for the next person.

    johnboy 12:59 pm 27 Apr 12

    I had a significant case on my first iphone and that kept it safe through several edge drops onto concrete.

    For my current phone I’ve gone with a rugged design that I don’t have to worry about (motorola defy). happier on balance.

Disinformation 11:23 am 27 Apr 12

Sic said :

A two year old iPhone is a worthless peice of crap anyway, if for no other reason than the battery will be at half or less capacity. No need to ruin the day to day use with a pedantic case to try and keep your resale up.

Considering that there are businesses that exist purely to repair iphones, it would tend to suggest that as a singular device, they’re relatively fragile. I know people on their fourth iphone from damage alone. Mind you, they don’t use protective cases. Of the five people I know who have their iphones in Defenders, none have suffered damage. Most impressive is the original iphone which is still going strong (other than a battery replacement) despite being given as a toy to a three year old. That was three years ago. So if you buy something that is fragile and don’t have the handling habits which will ensure reliable functioning, a protective case can be a cheap investment. Mind you, about the only one which will survive a dunking is one of the new lifecases.
I don’t have an iphone and never will. I do however look after my phones and even without cases, I have all my functional phones from a 14 year period. Now I have a touch screen phone, it is protected as much as practical.
Mind you, I have a work history of fixing devices broken by the stupid mistakes of other people, so I have a rather low opinion of the average person’s ability to not look after things and a healthy respect for accidental damage.

Sic 10:34 am 27 Apr 12

Disinformation said :

Grail said :

An otter box defender case? I have nothing more than a matte screen protector on my phone. It lives in my pocket, or the phone pocket of my backpack. The only problem I have had was a home button that stopped working. The cases make these phones far too cumbersome to keep on my person.

Just handle it properly.

Let me know how that matte screen protector goes the first time you don’t handle it properly and drop your phone on cement, edge down.

A two year old iPhone is a worthless peice of crap anyway, if for no other reason than the battery will be at half or less capacity. No need to ruin the day to day use with a pedantic case to try and keep your resale up.

    johnboy 10:52 am 27 Apr 12

    I gave my old iPhone 3G to my dad when I did my upgrade. He’s not a massive user of the battery intensive stuff but it’s still going strong for him.

Lazy I 9:48 am 27 Apr 12

Scrumpox said :

Apple repairs in Canberra are rubbish. My son spilt a glass of Coke on his MacBook keyboard, went to Mac1 (Canberra Centre and then Fyshwick) and was quoted $2,000 to replace the keyboard (about $900 more than a new MacBook). They also (disturbingly) couldn’t tell the difference between a 15″ and 17″ screen. The other thing was that no-one wants to serve you at the Fyshwick store – lots of older “manager” type guys who go nowhere near the front desk – they leave it to the 18 year old trainee. & you have to wait 30 mins to talk to the trainee. Anyway had it fixed in New York while on holidays for $200 US and received actual customer service.

There is some hope, Mac1 isn’t the only authorised repairer in Canberra, NCSS are up the other end of Gladstone street (opposite side of the road) and I have had success with repairs through them after my own experiences at Mac1.

http://www.ncss.com.au

Another alternative is to organise a day trip to Sydney to the Mac store (make a booking).. that is until our Mac store opens in *cough* shopping centre.

Not sure what compels people to go to glorified phone cover shops to get iPhones fixed when Apple offer their replacement service.

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