So when I broke my Iphone screen (dropped it on cement), I continued to use it for about three months as everything else was working fine, it was just a crack in the screen which made some things hard to read but it was ignorable.
I had spare money and so I thought, why not get my phone fixed? I went to the little phone repair kiosk outside Simply Fresh in Westfield Woden (unsure of the actual store’s name) and the middle eastern man with glasses said it would be 15 minutes.
‘Great, simple!’ I thought.
But oh how I was wrong.
I am sure this little store has had great success as I haven’t really heard many other negative stories about it and maybe I was a one off mistake but I thought I’d share.
As I stated before, I used my phone for three months with no problem besides the screen. After I got my phone back from the man, I was joyed – my screen is fixed – woo hoo!
But this is far from the end of my experience:
First of all, he put the wrong sim card into my phone. I went to work, confused as to why I couldn’t make calls as I was using a disconnected sim card. I complained to optus, etc. Then I went back to him and asked if he knew what the problem was. Ah, he has my sim card, he says he tried to call me to give it back. Which was very illogical, you have my sim card and you do not have my phone number as we do not know each other.
I thought it was done, but no. Next, my sensor on the top of my iphone no longer worked. This caused (and still causes) me to hang up, put people on hold, put people on mute, dial numbers, call other people, go into apps, delete apps, etc while in a call as it didn’t sense my face being there and going onto stand by.
I went back and complained. He apologised and said he’d fix it free of charge as he must’ve made a minor mistake. He did a demonstration before I left, it was fixed…. or was it?
No, the sensor still didn’t work properly. It was better though but 8/10 of my calls, it would press buttons and now there was a new problem: the vibrate no longer worked.
I went back again and told him all this and yes he said he’d fix it again. This time I left, the vibrate back to normal, the sensor still playing up but now, my lock button was now hard to press. For those of you with iphones, it looked like it was in ‘too far’ and so nothing to press.
I went back and he said it isn’t his fault and I must’ve dropped it again. I hadn’t dropped it and it had only been a few days after he repaired it. If it was my own fault, why was there no problem for three months even with the smashed screen? He said he would fix it for $50. I agreed, hoping this would be the last time.
Nope. A few days later, the button started to jam again and now my home button was playing up. It takes about 5-10 presses to finally get it to work.
I went back, this time the man I had been dealing with wasn’t there, it was a different man. He told me he would charge $100 to fix the lock button. I told him that I had got it done here for $50 and he said no, $100.
If i had paid this it would have added up to $350, the cost of repair it would have been if I had just gone to Optus. I told him to forget it and left. I just can’t lock my phone, I leave it to go on stand by itself (which uses a lot of battery).
With little companies like this, there isn’t much I felt I could do. By letting them fix my phone, they voided my warranty as well. I think that they are just scamming people as my phone got progressively worse. They acted with little to no care and were just happy to be making money.