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My adventures of a shattered iphone screen

By CCC33 - 26 April 2012 32

So when I broke my Iphone screen (dropped it on cement), I continued to use it for about three months as everything else was working fine, it was just a crack in the screen which made some things hard to read but it was ignorable.

I had spare money and so I thought, why not get my phone fixed? I went to the little phone repair kiosk outside Simply Fresh in Westfield Woden (unsure of the actual store’s name) and the middle eastern man with glasses said it would be 15 minutes.

‘Great, simple!’ I thought.

But oh how I was wrong.

I am sure this little store has had great success as I haven’t really heard many other negative stories about it and maybe I was a one off mistake but I thought I’d share.

As I stated before, I used my phone for three months with no problem besides the screen. After I got my phone back from the man, I was joyed – my screen is fixed – woo hoo!

But this is far from the end of my experience:

First of all, he put the wrong sim card into my phone. I went to work, confused as to why I couldn’t make calls as I was using a disconnected sim card. I complained to optus, etc. Then I went back to him and asked if he knew what the problem was. Ah, he has my sim card, he says he tried to call me to give it back. Which was very illogical, you have my sim card and you do not have my phone number as we do not know each other.

I thought it was done, but no. Next, my sensor on the top of my iphone no longer worked. This caused (and still causes) me to hang up, put people on hold, put people on mute, dial numbers, call other people, go into apps, delete apps, etc while in a call as it didn’t sense my face being there and going onto stand by.

I went back and complained. He apologised and said he’d fix it free of charge as he must’ve made a minor mistake. He did a demonstration before I left, it was fixed…. or was it?

No, the sensor still didn’t work properly. It was better though but 8/10 of my calls, it would press buttons and now there was a new problem: the vibrate no longer worked.

I went back again and told him all this and yes he said he’d fix it again. This time I left, the vibrate back to normal, the sensor still playing up but now, my lock button was now hard to press. For those of you with iphones, it looked like it was in ‘too far’ and so nothing to press.

I went back and he said it isn’t his fault and I must’ve dropped it again. I hadn’t dropped it and it had only been a few days after he repaired it. If it was my own fault, why was there no problem for three months even with the smashed screen? He said he would fix it for $50. I agreed, hoping this would be the last time.

Nope. A few days later, the button started to jam again and now my home button was playing up. It takes about 5-10 presses to finally get it to work.

I went back, this time the man I had been dealing with wasn’t there, it was a different man. He told me he would charge $100 to fix the lock button. I told him that I had got it done here for $50 and he said no, $100.

If i had paid this it would have added up to $350, the cost of repair it would have been if I had just gone to Optus. I told him to forget it and left. I just can’t lock my phone, I leave it to go on stand by itself (which uses a lot of battery).

With little companies like this, there isn’t much I felt I could do. By letting them fix my phone, they voided my warranty as well. I think that they are just scamming people as my phone got progressively worse. They acted with little to no care and were just happy to be making money.

What’s Your opinion?


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32 Responses to
My adventures of a shattered iphone screen
legal_chick86 4:30 pm 26 Apr 12

Keijidosha said :

I’m going to state the obvious here, but if the phone was still under warranty maybe you should’ve taken it to an authorised repairer instead of a mall kiosk. Just sayin’.

I smashed my iphone too and $200.00 to Apple got me a new one! 🙂

quewastaken 4:20 pm 26 Apr 12

Those assgoblins at woden couldn’t light a fire with matches and petrol. Completely hopeless.

I took my old iPhone 3GS there to get the simcard reader replaced as replacing it required soldering and I’m not confident with small electronics and a soldering iron and they not only failed to replace the reader (it looked like they just resoldered it, it had some distintive marks on it from a sim adaptor I was using for a while) they tried to charge me $80 and gave it back with the antenna unhooked! I ended up arguing with him because I refused to pay to be given back a still broken phone. I told him exactly where he could stick it and will never go back there.

I ended up replacing it myself (which is when I found the antenna unhooked) and it worked fine. When I went back the next week and let him know that he had left the antenna unhooked and hadn’t actually replaced the part I asked him to replace, he didn’t want to hear a bar of it and then asked to buy the phone for $50… What a scam.

p1 3:49 pm 26 Apr 12

I have yet to break my iPhone 3GS (which is about 1 year old).

On the other hand, a lot of things that apple appear to have done deliberately while designing and building the phone frequently make me want to break it. On the other hand, it mostly does what it is supposed to do, and I dare say I would consider anther apple phone product in the future.

I was always a little curious about apples use of a sealed inside battery (obviously a continuation of a reasonably successful feature of the ipods, but a notable change from almost all other phones pre-iphone), and can happily say that even if the battery dies and it cost to have it replaced, it has probably been worth it for not having the battery bounce off when dropped like earlier generation nokias.

Solidarity 3:44 pm 26 Apr 12

mine does the whole “not turning screen off when on a call” thing too, turns out its not a bung sensor, but the screen protector i had on it

anyway i don’t care cause it just means sometimes i put people on mute my accident. hanging up, changing apps etc while you’re on the phone, wtf? are you trying to make out via phone with the person on the other end or something?

Disinformation 3:31 pm 26 Apr 12

Grail said :

An otter box defender case? I have nothing more than a matte screen protector on my phone. It lives in my pocket, or the phone pocket of my backpack. The only problem I have had was a home button that stopped working. The cases make these phones far too cumbersome to keep on my person.

Just handle it properly.

Let me know how that matte screen protector goes the first time you don’t handle it properly and drop your phone on cement, edge down.

Grail 2:50 pm 26 Apr 12

An otter box defender case? I have nothing more than a matte screen protector on my phone. It lives in my pocket, or the phone pocket of my backpack. The only problem I have had was a home button that stopped working. The cases make these phones far too cumbersome to keep on my person.

Just handle it properly.

Disinformation 2:33 pm 26 Apr 12

The maintainability of most devices isn’t a consideration for most people. A friend of mine arrived home from the US a day or so after the release of the original iphone. With some very low level adjustments, he was on the air here. While I appreciated its level of technology at the time, I was most perturbed with maintenance issues. When something battery powered is not designed for easy battery changing and uses batteries of interesting chemical makeup which start dying from the second they’re put together, I have doubts. The more a unit is sealed, the less it is designed to be fixed by the user. So when you buy an iphone, you buy into the costs of fixing it. Trusting that device that you love so much to other than an authorised repairer was your second mistake. Not putting it in an Otterbox Defender case was the first.

p1 2:28 pm 26 Apr 12

rhino said :

I really don’t know what went wrong. Are you certain it was the same phone you got back? If it had the wrong sim card in it, then maybe he gave you the wrong phone?

I have heard of this happening with other electronics in for repair. Probably less of an issue with phones, after you have had one for a while you get to know the little dings and scratches and would notice a swap… Although I’d check the serial number if even slightly unsure.

djk 2:28 pm 26 Apr 12

I dont get it. It only costs $198 (incl postage) to have an entire iphone 4 replaced by Apple, or I think $250 for an iphone 4S.

This is for out-of-warranty service, it may be cheaper/free if it is still under warranty, depending on this issue.

Why would you pay anything more than like $50 for shonky brothers to do it when you can get a (basically) new phone from Apple for not much more??

(And definitely do not get your telco to do it, I know first hand from work that Telstra charge $250 for something Apple charges $198 for, when all they do is send it to Apple.)

will4 2:23 pm 26 Apr 12

rhino has a very valid point, i’ve replaced screens before and those sorts of problems sound like you may have been given a different phone. check the imei number on your contract with your current phone..

Joker 2:07 pm 26 Apr 12

Just replaced a shattered 4S. Considering the OEM screen is approximatley $100 and watching a video on how to replace it on youtube I thought it would be best if i just had the phone replaced by Apple. Arrived overnight and cost $260 change over. There are cheaper screens but considering the touchpad is part of the screen an Apple knockoff might not be the best.

canberran85 1:56 pm 26 Apr 12

Sounds like a rather frustrating experience. iOS5 and above have some really good accessibility features which mean that you can put a white button which hovers on the screen and allows you to lock the phone, change the volume, rotate the screen etc.

Go to: Settings > General > Accessibility > Assistive Touch [swipe on]. You can have a play around with it and hopefully it helps you with your battery problems.

rhino 1:56 pm 26 Apr 12

Keijidosha said :

I’m going to state the obvious here, but if the phone was still under warranty maybe you should’ve taken it to an authorised repairer instead of a mall kiosk. Just sayin’.

Not for the price they charge. That would have been a mistake. My girlfriend went to the exact same place and saw the exact same guy and was charge $180 for the screen replacement of her iphone 4 and it has been fine. I have a friend who replaced his own with one he bought off ebay for $10 and that was fine also. It’s not a difficult thing to do and generally mistakes like this do not happen. So I would still recommend doing this rather than paying most of the price of buying a new phone again.

I really don’t know what went wrong. Are you certain it was the same phone you got back? If it had the wrong sim card in it, then maybe he gave you the wrong phone?

Keijidosha 1:33 pm 26 Apr 12

I’m going to state the obvious here, but if the phone was still under warranty maybe you should’ve taken it to an authorised repairer instead of a mall kiosk. Just sayin’.

f4te 1:22 pm 26 Apr 12

I bought everything online for ~$50 and did it (front & back) myself, haven’t had any issues. I guess it depends on what else (if anything) broke when you dropped it, and on the ‘quality’ of the replacement parts they’ve used.

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