Got home from work today and heard the phone ringing. Before I could get to it my wife said I shouldn’t answer – it was just a guy calling trying to sell something, that she feared she may have agreed to.
I answered, and sure enough it was a telemarketer. I asked him to identify where he was calling from.
“South Melbourne”. Likely an accurate answer, but an evasive one.
He went on to say he was calling about my home phone service, and changes that were going to be made to it. He said that he would be able to discount my phone service. I said plainly, I do not want to switch from Telstra, I am happy with the service they are providing, thankyou.
He responds by trying to say “there is no need to change your Telstra service, we are working with Telstra and the service you recieve will remain the same…”
“Thankyou”, I say, “But I am happy with Telstra and I do not want to receive a wholesale Telstra product, I receive a single bill for my mobile, home phone and my wife’s phone and I do not wan…”.
“We are not Telstra wholesale, we work with Telstra and your network and connection will not change…”
I’m getting cranky now – “Where did you say you were calling from”
That one had to be repeated a few times as it sounded like “Alcatel” through the accent.
Once I’d established the company name (i.e. Not Telstra, a fact he’d managed to keep from my wife, in among the “discount” and “line rental waiver” on our “Telstra service”) I said I did not want to change my phone carrier, I was happy where I was, and I did not want what he was selling and wanted to be sure we had not been signed up to move from our current carrier.
“Well, that is your option sir”
“No, I don’t want an option, to be clear, I do not want to change my….”
Ladies and Gentlemen, I’ve just annoyed a Telemarketer to the point where he hung up on me.
But the question remains – am I going to recieve some paperwork in the mail now, welcoming me to my new provider and forcing me to exercise my cooling off rights before I can be sure I’m still with Telstra?
Anyone else had these guys push you around?
Their website says their mailing address is in Fyshwick. So is there any point complaining before mail arrives, since if this guy really WAS in South Melbourne, he’s likely just some Call Center flunkie?