We’re running a petition for ACTION Buses to start using Twitter in order to better communicate breakdowns and canceled services to patrons.
A Twitter account costs nothing to set up, could be advertised for free on the ACTION and TAMS websites and it would not be too difficult for somebody at the depot or radio room to quickly send a Tweet from their computer. With more and more people using smartphones, the service would be invaluable.
We’re sure there are other other practical uses for such a Twitter feed – if you have any please let us know and we’ll incorporate them when we send the petition in.
An example tweet “Route 313 from Tuggeranong at 7.32am has broken down. The next service departs 18 minutes later at all stops”
131500 Buses in Sydney are already running a similar service that has been quite well received.
You can sign the petition here. Thanks for your time 🙂