Tired of waiting on hold for ages, hoping to talk to an Access Canberra staff member?
Access Canberra is now offering a call-back option for Canberrans, allowing customers to be called back rather than waiting on hold.
After a successful trial in March for Canberrans wanting to make a booking for a vehicle inspection, the new call-back service is now being expanded by Access Canberra to other key service lines.
Minister for Regulatory Services Gordon Ramsay said the call-back option proved popular with many Canberrans choosing to take a call later in the day rather than to wait during peak times to talk to one of the team.
Due to the positive response, Mr Ramsay said the call-back service is now being expanded and is being offered to customers calling about births, deaths and marriages and community and industry trader licensing.
“Access Canberra was created just over three years ago to provide the community with a connected and seamless approach to doing business with the ACT Government and we continue to build on this and improve our services,” Mr Ramsay said.
“The call-back option is just another one of the ways Access Canberra is making it easier and simpler to do business with the government.”
Mr Ramsay said the ACT Government was also committed to continuing to reduce wait times and improve services across the board at Access Canberra.
“Access Canberra is a key touchstone for the Canberra community and in 2017 the telephone Contact Centre took and answered about 600,000 calls from our community,” he said.
“We were pleased as part of the 2018-19 Budget to also fund an additional five staff to support the Contact Centre to reduce wait times when the Canberra community calls us.”
Mr Ramsay said the five additional officers will make a big difference, with a trained customer service officer answering and addressing up to 350 enquiries each week.
“Canberrans should also remember that they can quickly and easily transact with Access Canberra online – at any time of their choosing and in most cases save themselves a call or a visit,” Mr Ramsay said.
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