3 August 2011

Please treat our bus drivers with respect

| Ryoma
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I have just come to work on a bus. As I was late (again!), I only just managed to catch it, and spent the first five minutes panting for breath.

But at one intersection, the bus driver hesitated as to where to go, and a guy sitting behind me roared out words to the effect of “turn left, you idiot”. The bus driver answered “OK, just needed to let that car go past” (which was true), which led to another round from Mr. Bozo along the lines of “hurry up, get on with it”.

The bus driver asked him to sit down and let him concentrate on the road, which caused another lady to have a crack at him. Things then went quiet until the end of the journey in a town centre. Fortunately the large male bozo got off with no further comment, but the lady wanted to let the bus driver have it. She said various choice words, and suggested that she would report him.

I was next in line to get off the bus, but after she’d stormed off, I thanked the bus driver and said I was sorry that people thought it was OK to be so rude. He thanked me for my concern, and explained that he’d been telephoned at 5.30am this morning to fill in for a sick colleague, but that he usually drove buses right at the other end of Canberra. Given that my office is only half-full at present given the numbers of people sick with winter cold and flu, this sounded plausible. I said to the driver I’d back him up if a complaint was made, and wished him a better day ahead.

On my arrival at work, I called the number he’d given me, and explained what had happened (from my point of view) to his supervisor. The supervisor explained that the guy had actually retired 3 years ago, but was on stand-by if they got stuck, and had been driving for 30-plus years. He thanked me for giving positive feedback, and would talk to the driver in question to see if he was OK.

The other bus-related thing this morning was to see a young man wearing headphones nearly get wiped out by a bus near the crossing to my office. This person walked straight out against a red pedestrian light, and didn’t look to his left at all. I screamed “”STOP!” and put my hands up, but he kept coming – and the bus missed him by less than a foot.

Perhaps at times, some of our bus drivers can be a bit grumpy or lazy. Perhaps at times they run late, or they look as if they’d rather be doing anything else than driving a bus. Perhaps we feel we should have a better public transport service. But I’ve also met drivers at other times who are cheerful, friendly, and helpful.

However, these people are what allows us to actually have a public transport system at all. Given what their job involves – wrestling 10 tonnes of metal through an increasingly congested city for hours on end, and dealing with the general public – I suggest that many of us are not keen on doing either task, or the tasks of many people who work in other service industries.

So the next time you think about having a go at someone in a service role, especially with the excuse of “it’s their job”, a bit of humility and compassion would not go astray. It’s been a while, but my work experiences in these industries when I was younger shows me that such jobs are often a lot harder than they look on the surface…and the memories of how badly I did at many of them still haunt me…

Where would we be without bus drivers/waitresses/cleaning staff and the like? We already have a skills shortage, and it’s going to get worse. Maybe it’s time we gave these people the respect and consideration we’d like to recieve ourselves in any given situation.

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gazket said :

Why do buses only do 50 kp/h all the way to Gungahlin from Ginnenderra drive Belconnen yet can do 60 kp/h through the roundabouts so you can’t pass them. I see this every morning at 6:40 am .

Psst, ever noticed the please do not overtake turning vehicle signs on the back of buses?

Ryoma, I totally agree with your post. Some people are infact very rude towards bus drivers – I find this especially the case when occassionally catching any of the 300 buses. The express buses aren’t so bad – every one on those ones are nice to each other as well as the bus driver. I don’t understand how people can have the nerve to talk to the bus drivers the way they do, or swear at them as I have seen before on the 300 buses. Please people – treat the bus drivers with respect. They’re there to assist you with your transportation needs. And they’re people just like us and they deserve respect!

What an excellent post, Ryoma! Lessons for us all to learn.
I’ll show it to my dad who happens to be probably the nicest bus driver you’ll meet. And he’s part of a MAJORITY of that type!
What a shame that this thread, as with others on this subject, has been hijacked by the usual Anti-Action keyboard heroes…

Jivrashia said :

Feng said :

In many ways, people don’t hate bus drivers

SHOOT. THE. MESSENGER.

At least that’s the age old adage.

Or was there a “don’t” as a prefix…? I’ve forgotten…

Again, read my post in full. It’s not just about shooting the messenger if all the messenger did was deliver the message. It’s because the messenger delivered the message with rudeness that caused them to be shot all the time. E.g. Adhering to stupid protocols without explaining why thus being unhelpful.

Skidd Marx said :

How about we just treat everyone with respect, bus drivers included?

+1

And even if some are grumpy sometimes, it’s always going to be counterproductive to react aggressively. My strategy with cranky pants staff is always to become more and more cheerful and polite. If it doesn’t guilt them into lifting their game, at least I can get satisfaction out of the fact that my insufferable cheefulness must have annoyed them immensely. ๐Ÿ˜‰

How about we just treat everyone with respect, bus drivers included?

I’m glad you took the time to do this – and to highlight the fact that the services industry is just as important as whatever industry we work in.

I reckon everyone should be forced to do work experience in a services role just to understand how challenging it can be.

However, there *was* one incident where I was crossing Mort Street with the GREEN pedestrian lights…I had to stop walking (and stand in the middle of the street) as the bus driver decided to just turn his bus in front of my colleague and I. I wrote to ACTION but never received a reply. You get bad and good bus drivers I suppose.

Mr Gillespie10:14 am 05 Aug 11

Jethro said :

…….I was always under the impression your preferred mode of transport would be a white Holden Commodore, not a pushy/bus combo. ๐Ÿ™‚

On that particular day, I had to go to a place where there was no parking for miles all round (unless I was prepared to pay through the nose), and it was too hot to ride all the way to Civic, and for your information I don’t own a Holden Commodore.

I’ve found this thread very interesting and informative. Kudos to Ryoma. No one should be treated like dirt. We all experience people that annoy us but it is rarely intentional and, while it is appropriate to let those people know when we are not happy with something, it is completely unneccessary to insult them or abuse them.

As for ACTION, most drivers and passengers I encounter are very considerate and polite. The problem is that the attitude and behaviour of a few can ruin the reputation of many. As has been pointed out here, ACTION has fundamental flaws in design and accountability, which no one individual is responsible for. I’m sure that many people vent their accumulated frustrations on bus drivers, especially if the driver is only human and has made a mistake, because these are the only people that those bus users ever deal with.

I’m never rude to bus drivers, they’ve got a s*** job (which pays well enough, mind) and have to deal with refuse (some routes are significantly worse than others). Only problems I’ve had is when a bus right out of the depot decides he’s going to leave 5 minutes early in the morning, so I get to watch it whiz past on my way to the stop. This tends to happen early morning. On another occasion the driver decided he’d take a shortcut to the interchange and ignore my stop, so I reported him. Generally these are good folks though, and they put up with enough s***. I remember one moron on Northbourne avenue, way late for the bus and trying to flag him down about 20 metres after it had departed the stop, actually jumped in front of it and banged on the window, causing the driver to have to stop suddenly and jolt all the passengers.

Feng said :

In many ways, people don’t hate bus drivers

SHOOT. THE. MESSENGER.

At least that’s the age old adage.

Or was there a “don’t” as a prefix…? I’ve forgotten…

Bussie said :

MarkN said :

Well I had the experience of seeing a young asian girl trying to put her bike at the front of a bus in Kingston. After noticing the Bus driver not moving as she struggled to work out how to put her bike on the front, I offered to help and pulled the holder down for her but I couldn’t work out how to put the bike on. Eventually the bus driver, obviously annoyed, got out of his seat and put the bike on the holder and locked it in place.

And this experience is what shapes both the young girls and my opinion of bus drivers. Pity.

Have a look at the yellow sign underneath the coin tray. It basically says the driver is not allowed to help you with your bikes, prams, luggage etc. That’s not to say that I and my colleagues will never help a passenger with their stuff but don’t expect us to do so.

Hah. Enough said. It’s an interesting dynamic there isn’t it. You work for a branch of the ACT government (or so appears by your website with act.gov.au) so there is a culture to follow protocols and procedures. Fair enough. Yet you’re an organisation that needs to generate a profit so that it doesn’t always lose the money given by taxpayers. So normally, you’d do this by promoting and enhancing customer service so that customers generate goodwill towards the organisation and is willing to use the services of the organisation. Yet, because you have a monopoly, there isn’t a choice so you don’t actually have to make any serious efforts to improve your processes. This in turn causes the community to hate you and thus unwilling to use your services which makes you lose money all the time. In addition, your unwillingness to improve your own services and standards contributes to your own demise.

And you wonder why people hate ACTION and direct insults at those on the frontline for ACTION?

In many ways, people don’t hate bus drivers, they hate ACTION for the reasons I have outlined. However, the attitude you just displayed in adhering to ‘stupid’ protocols such as ‘don’t expect us to help you for using our services because we have a monopoly and therefore we don’t have to care or improve’ makes people hate you along with ACTION.

Perhaps rather than doing things for people, why not just stand there and instruct them on what to do. While you’re giving the instructions, you can explain why you can’t help? Perhaps people will be more appreciative of your situation? Just put yourself in the shoes of those who have complained against ACTION and see how you would like to be treated.

Mr Gillespie said :

That sounds pretty much like my experience of when I put my bike on the bike rack of a bus at Belconnen Interchange โ€” the bus driver got annoyed with me and put the bike on the rack himself instead of paying me the courtesy of teaching me properly how to do it myself (was he in a rush or just plain impatient?).

I was always under the impression your preferred mode of transport would be a white Holden Commodore, not a pushy/bus combo. ๐Ÿ™‚

MarkN said :

Well I had the experience of seeing a young asian girl trying to put her bike at the front of a bus in Kingston. After noticing the Bus driver not moving as she struggled to work out how to put her bike on the front, I offered to help and pulled the holder down for her but I couldn’t work out how to put the bike on. Eventually the bus driver, obviously annoyed, got out of his seat and put the bike on the holder and locked it in place.

And this experience is what shapes both the young girls and my opinion of bus drivers. Pity.

Have a look at the yellow sign underneath the coin tray. It basically says the driver is not allowed to help you with your bikes, prams, luggage etc. That’s not to say that I and my colleagues will never help a passenger with their stuff but don’t expect us to do so.

Northsidechick9:21 pm 04 Aug 11

Great article, and I agree with you fully.

Mr Gillespie9:08 pm 04 Aug 11

That sounds pretty much like my experience of when I put my bike on the bike rack of a bus at Belconnen Interchange โ€” the bus driver got annoyed with me and put the bike on the rack himself instead of paying me the courtesy of teaching me properly how to do it myself (was he in a rush or just plain impatient?).

Well I had the experience of seeing a young asian girl trying to put her bike at the front of a bus in Kingston. After noticing the Bus driver not moving as she struggled to work out how to put her bike on the front, I offered to help and pulled the holder down for her but I couldn’t work out how to put the bike on. Eventually the bus driver, obviously annoyed, got out of his seat and put the bike on the holder and locked it in place.

And this experience is what shapes both the young girls and my opinion of bus drivers. Pity.

Why do buses only do 50 kp/h all the way to Gungahlin from Ginnenderra drive Belconnen yet can do 60 kp/h through the roundabouts so you can’t pass them. I see this every morning at 6:40 am .

KB1971 said :

Feng said :

shadow boxer said :

The bus driver asked him to sit down and let him concentrate on the road, which caused another lady to have a crack at him.

I doubt that’s what happened

I’m inclined to agree. Have you thought about why people are so rude to ACT bus drivers? I think we all understand the points you raise about common courtesy, politeness and treating others the way you want to be treated.

However, this epidemic of insult that is continuously hurled against ACT bus drivers exist for a reason. Want to know the reason? Because it’s not a few bad eggs taking up the majority of media attention but because the majority of ACT bus drivers are rude, offensive, inconsiderate, irresponsible and uncaring about the fact they work in a service based industry.

Over time, this attitude have resulted in extremely negative perception in nearly every sector of the ACT community. The poor behaviour you saw is not an isolated event – it’s the result of years after years of rude and offensive behaviour directed at the majority of the community.

ACTION needs to be dissolved to change this culture. It’s something that will always be a thorn in the current ACT administration until this happens. Trust me, without some serious restructuring, ACTION will never improve.

So, kudos to the good drivers out there but unfortunately, you’re in the minority and you’re colleagues are causing you to be put in the same baskets as all those bad ones.

ACTION = Crap.

Are you two for real???

Shadow boxer, you were not there so how would you know????

feng, grow up. If you treat a bus driver with this same attitude then no wonder you cop grief, any other service industry peronnel piss you off?

Grow up? I treat bus drivers badly? Read my post. I’ve putting forward my opinion on why bus drivers are treated badly not that I treat them badly. I treat others the way I want to be treated, which is with politeness and courtesy.

Perhaps I have exaggerated my post slightly but let me tell you, some of the experiences I have had with bus drivers in the ACT have been shocking. For example, I have seen on two occasions where buses have driven off with people in front of it (it was not full nor late which makes me unable to fathom why).

Now, don’t tell me ACTION is all good and great because it isn’t. A big part of the perception why it is so bad is due to the behaviour of its drivers (not all but many). Perhaps it’s because management fail to address the destructive culture within the organisation but hey, the driver’s attitude behaviour isn’t helping.

If we do a perception survey, I bet you driver attitude won’t rank very highly. I would say not as bad as some imagines but not highly and low enough for some serious culture change efforts. But hey, it’s ACTION, they have a monopoly. Why improve right?

Dissolve it I say!

I really didn’t expect this conversation to go on for as long as it has ๐Ÿ™‚

@Shadowboxer – I’m unable to give any more detail this long after the event, and I’ll grant you that this is only my perspective on what happened. If Mr Bozo and the lady involved were having their say, then of course their points of view would be just as valid as mine.

I also think you have a good point about ACTION not being what we’d like it to be. There are days when I wish I was back in Osaka, wating for the next clean and safe train to come along in 2 minutes time.

There are also days when I’d like to snarl at bus drivers, and especially at what passes for service in many of Canberra’s shops and restaurants.

But I’ve learnt that many of the people in these jobs are;
a) doing the best they can, and not surprisingly, being human, they have good days and bad days, just like me ๐Ÿ™‚
b) often not allowed to, or possessed of enough training, to make a difference in a given situation – even though in many cases they may well like to do so.

When I complain, I usually try to stay calm and polite, and appeal to people’s better natures. I find that much of the time it gets me further than going off my block.

We all share the same city – and the daily decisions we make about how to react to things, add up to the culture of the place.

good on you for supporting the bus driver in this incident.

shadow boxer said :

Ryoma said :

Hi all

Pleased to tell you I had no more such adventures on the way home :).

I am heartened and pleased to see that other Canberrans feel the same way about this – thank you.

@basketcase – LOL :). I can laugh about this now, but did not want to cope with squashed or badly injured human this morning (or ever, really!)

@Boring Name – The idea of calling them up only occured to me after the lady had suggested she’d “report” him. I wasn’t sure where to call, but the driver gratefully gave me the general ACTION number, and they transferred my call to the right area.

@Jivrashia – you make a good point. Having said that, maybe a minor aspect of this issue is that we shouldn’t expect everything to work perfectly, and should stay calm when it doesn’t.

@shadow boxer – The lady had a go at the driver more over his tone of voice (weary and resigned) than what he actually said. You are free to believe what you wish, and I will defend to the death your right to do so ๐Ÿ˜‰

So this random lady had a unprovoked go at the bus driver over his “weary and resigned tone”, nope, still not buying it.

While action is a massive waste of money and the drivers vastly overpaid (maybe the driver was weary and resigned at getting called in to cover Actions extraordinary sickie count each day) Canberra is the only city I know where the drivers are generally polite and the passengers say thank you as they get off the bus.

You’ve obviously never been to Adelaide. Majority of passengers thank the bus drivers there.

shadow boxer11:40 am 04 Aug 11

What does me needing to catch a bus one day have to do with ACTION being a massive waste of money.

I stand by my statement that I have always found the drivers polite and most passengers equally polite and happy to say thank you for the service.

I await more details on what words the bus driver used and the lady actually said in response to this weary and resigned tone

@shadow boxer let’s hope you never need to catch a bus ever – given that you describe it as a massive waste of money. And bus drivers overpaid! What exactly do they earn? Is it anything on par with a long term, useless, micro managing EL1 in the public service?

Geeze, be nice to bus drivers, it’s that easy. If they’re grumpy and rude to you, then just get off the bus at your stop and mutter to yourself and write someone a letter! There’s no reason to go postal in front of everyone.

Posts like this make me hate public transport users and loud mouth bozos in general!

Great post by the way!

Well said, Ryoma. It’s amazing how many people think it is acceptable to treat people in service industries like dirt.

shadow boxer said :

Ryoma said :

Hi all

Pleased to tell you I had no more such adventures on the way home :).

I am heartened and pleased to see that other Canberrans feel the same way about this – thank you.

@basketcase – LOL :). I can laugh about this now, but did not want to cope with squashed or badly injured human this morning (or ever, really!)

@Boring Name – The idea of calling them up only occured to me after the lady had suggested she’d “report” him. I wasn’t sure where to call, but the driver gratefully gave me the general ACTION number, and they transferred my call to the right area.

@Jivrashia – you make a good point. Having said that, maybe a minor aspect of this issue is that we shouldn’t expect everything to work perfectly, and should stay calm when it doesn’t.

@shadow boxer – The lady had a go at the driver more over his tone of voice (weary and resigned) than what he actually said. You are free to believe what you wish, and I will defend to the death your right to do so ๐Ÿ˜‰

So this random lady had a unprovoked go at the bus driver over his “weary and resigned tone”, nope, still not buying it.

While action is a massive waste of money and the drivers vastly overpaid (maybe the driver was weary and resigned at getting called in to cover Actions extraordinary sickie count each day) Canberra is the only city I know where the drivers are generally polite and the passengers say thank you as they get off the bus.

Ever been to Brisbane? Courteous bus drivers, courteous passengers. Canberra is up there with Sydney for some of the rudest passengers, it’s completely believable a woman look for any chance to have a go at ACTION, especially if she shares your opinion on ACTION being an expensive waste of money.

whitelaughter12:37 am 04 Aug 11

in the past I’ve been present when idiots have threatened to complain about drivers – rather than phoning (I hate phones) I send Action an email, giving bus no as well as time and route and explaining what was going on. Protecting drivers who are providing good service is good sense – and I admit I get a smug satisfaction about thwarting some berk’s plans to cause trouble.

That said, there are bad apples in Action – according to other drivers I’ve asked, the worst are the ex-comonwealth car drivers (apparently they’re the arrogant snobby ones). Still, looking after the good drivers makes it easier to get rid of the bad.

shadow boxer11:56 pm 03 Aug 11

Ryoma said :

Hi all

Pleased to tell you I had no more such adventures on the way home :).

I am heartened and pleased to see that other Canberrans feel the same way about this – thank you.

@basketcase – LOL :). I can laugh about this now, but did not want to cope with squashed or badly injured human this morning (or ever, really!)

@Boring Name – The idea of calling them up only occured to me after the lady had suggested she’d “report” him. I wasn’t sure where to call, but the driver gratefully gave me the general ACTION number, and they transferred my call to the right area.

@Jivrashia – you make a good point. Having said that, maybe a minor aspect of this issue is that we shouldn’t expect everything to work perfectly, and should stay calm when it doesn’t.

@shadow boxer – The lady had a go at the driver more over his tone of voice (weary and resigned) than what he actually said. You are free to believe what you wish, and I will defend to the death your right to do so ๐Ÿ˜‰

So this random lady had a unprovoked go at the bus driver over his “weary and resigned tone”, nope, still not buying it.

While action is a massive waste of money and the drivers vastly overpaid (maybe the driver was weary and resigned at getting called in to cover Actions extraordinary sickie count each day) Canberra is the only city I know where the drivers are generally polite and the passengers say thank you as they get off the bus.

we have ‘flame of the week’ – clearly we need ‘retardant of the week’ for such posts. noice.

patrick_keogh said :

Watson said :

…I haven’t taken the bus often in the past few years, but that isn’t my experience? If you want to know what rude bus drivers are really like, go to another town or another country, like France. THAT’s rude.

Just to lighten the mood a little, I caught a bus from downtown Nice to the airport. It was early evening and there were a lot of cars parked along the edge of a long strip of straight road that was clearly marked no parking. Apparently the bus driver didn’t like it, so as he drove along, nonchalantly chatting with the bus conductor, he drove close enough so that the bus whacked rear view mirror after rear view mirror along the whole line of about a dozen cars.

Now that’s bus driving with attitude!

Haha!

Now we’re talking overseas public transport stories… I once was on a tram in a Belgian town and there was a car parked too close to the tram tracks so the tram couldn’t get past. Instead of calling it in and having to wait for the car to be towed, the driver enlisted a few strong looking tram passengers and together they solved the issue by pushing hard on bonnet and boot alternatively and making the (small) car “hop” to the side. Necessity is the mother of invention…
(Wasn’t a very good description – my English fails me tonight)

patrick_keogh9:52 pm 03 Aug 11

Watson said :

…I haven’t taken the bus often in the past few years, but that isn’t my experience? If you want to know what rude bus drivers are really like, go to another town or another country, like France. THAT’s rude.

Just to lighten the mood a little, I caught a bus from downtown Nice to the airport. It was early evening and there were a lot of cars parked along the edge of a long strip of straight road that was clearly marked no parking. Apparently the bus driver didn’t like it, so as he drove along, nonchalantly chatting with the bus conductor, he drove close enough so that the bus whacked rear view mirror after rear view mirror along the whole line of about a dozen cars.

Now that’s bus driving with attitude!

Feng said :

shadow boxer said :

The bus driver asked him to sit down and let him concentrate on the road, which caused another lady to have a crack at him.

I doubt that’s what happened

I’m inclined to agree. Have you thought about why people are so rude to ACT bus drivers? I think we all understand the points you raise about common courtesy, politeness and treating others the way you want to be treated.

However, this epidemic of insult that is continuously hurled against ACT bus drivers exist for a reason. Want to know the reason? Because it’s not a few bad eggs taking up the majority of media attention but because the majority of ACT bus drivers are rude, offensive, inconsiderate, irresponsible and uncaring about the fact they work in a service based industry.

Over time, this attitude have resulted in extremely negative perception in nearly every sector of the ACT community. The poor behaviour you saw is not an isolated event – it’s the result of years after years of rude and offensive behaviour directed at the majority of the community.

ACTION needs to be dissolved to change this culture. It’s something that will always be a thorn in the current ACT administration until this happens. Trust me, without some serious restructuring, ACTION will never improve.

So, kudos to the good drivers out there but unfortunately, you’re in the minority and you’re colleagues are causing you to be put in the same baskets as all those bad ones.

ACTION = Crap.

I haven’t taken the bus often in the past few years, but that isn’t my experience? If you want to know what rude bus drivers are really like, go to another town or another country, like France. THAT’s rude.

And perceiving people as “rude” is still no excuse to treat them disrespectfully and the latter is always counterproductive. But I’m afraid that idea is wasted on lots of people.

patrick_keogh9:31 pm 03 Aug 11

Feng said :

…Because it’s not a few bad eggs taking up the majority of media attention but because the majority of ACT bus drivers are rude, offensive, inconsiderate, irresponsible and uncaring about the fact they work in a service based industry.

ACTION = Crap.

I’m pleased to be able to say that I disagree. I am an irregular bus user, probably averaging a couple of trips a week, and over a variety of routes and times. I must say that in my first hand experience the majority of ACTION bus drivers are polite, friendly and professional. Not all, not 100%, not all the time, but certainly the vast majority.

In addition, in my first hand experience bus passengers are equally polite and friendly. In both cases there is the occasional bad experience. In fact if I had to point to examples of unacceptable behaviour it would be passengers – often seeming drunk or drugged, with eratic behaviour towards drivers and other passengers. The drivers mostly take it in their stride with seldom a cross word.

Sometimes I think that many of the people who compain about ACTION never ride on the bus, or at least not on the routes that I use.

Feng said :

shadow boxer said :

The bus driver asked him to sit down and let him concentrate on the road, which caused another lady to have a crack at him.

I doubt that’s what happened

I’m inclined to agree. Have you thought about why people are so rude to ACT bus drivers? I think we all understand the points you raise about common courtesy, politeness and treating others the way you want to be treated.

However, this epidemic of insult that is continuously hurled against ACT bus drivers exist for a reason. Want to know the reason? Because it’s not a few bad eggs taking up the majority of media attention but because the majority of ACT bus drivers are rude, offensive, inconsiderate, irresponsible and uncaring about the fact they work in a service based industry.

Over time, this attitude have resulted in extremely negative perception in nearly every sector of the ACT community. The poor behaviour you saw is not an isolated event – it’s the result of years after years of rude and offensive behaviour directed at the majority of the community.

ACTION needs to be dissolved to change this culture. It’s something that will always be a thorn in the current ACT administration until this happens. Trust me, without some serious restructuring, ACTION will never improve.

So, kudos to the good drivers out there but unfortunately, you’re in the minority and you’re colleagues are causing you to be put in the same baskets as all those bad ones.

ACTION = Crap.

Are you two for real???

Shadow boxer, you were not there so how would you know????

feng, grow up. If you treat a bus driver with this same attitude then no wonder you cop grief, any other service industry peronnel piss you off?

Hi all

Pleased to tell you I had no more such adventures on the way home :).

I am heartened and pleased to see that other Canberrans feel the same way about this – thank you.

@basketcase – LOL :). I can laugh about this now, but did not want to cope with squashed or badly injured human this morning (or ever, really!)

@Boring Name – The idea of calling them up only occured to me after the lady had suggested she’d “report” him. I wasn’t sure where to call, but the driver gratefully gave me the general ACTION number, and they transferred my call to the right area.

@Jivrashia – you make a good point. Having said that, maybe a minor aspect of this issue is that we shouldn’t expect everything to work perfectly, and should stay calm when it doesn’t.

@shadow boxer – The lady had a go at the driver more over his tone of voice (weary and resigned) than what he actually said. You are free to believe what you wish, and I will defend to the death your right to do so ๐Ÿ˜‰

shadow boxer said :

The bus driver asked him to sit down and let him concentrate on the road, which caused another lady to have a crack at him.

I doubt that’s what happened

I’m inclined to agree. Have you thought about why people are so rude to ACT bus drivers? I think we all understand the points you raise about common courtesy, politeness and treating others the way you want to be treated.

However, this epidemic of insult that is continuously hurled against ACT bus drivers exist for a reason. Want to know the reason? Because it’s not a few bad eggs taking up the majority of media attention but because the majority of ACT bus drivers are rude, offensive, inconsiderate, irresponsible and uncaring about the fact they work in a service based industry.

Over time, this attitude have resulted in extremely negative perception in nearly every sector of the ACT community. The poor behaviour you saw is not an isolated event – it’s the result of years after years of rude and offensive behaviour directed at the majority of the community.

ACTION needs to be dissolved to change this culture. It’s something that will always be a thorn in the current ACT administration until this happens. Trust me, without some serious restructuring, ACTION will never improve.

So, kudos to the good drivers out there but unfortunately, you’re in the minority and you’re colleagues are causing you to be put in the same baskets as all those bad ones.

ACTION = Crap.

shadow boxer6:57 pm 03 Aug 11

The bus driver asked him to sit down and let him concentrate on the road, which caused another lady to have a crack at him.

I doubt that’s what happened

What an excellent post! Common courtesy is something which appears to be becoming more intermittent. Perhaps some of the grumpiness by some service staff could in part be alleviated through improved manners and appropriate gratitude being expressed by customers.

Please thank the driver when you alight and ring up and compliment ACTION when drivers provide particularly good service; -its amazing how giving compliments to others helps give you a warm fuzzy feeling inside!

Holden Caulfield4:26 pm 03 Aug 11

Hear, hear Ryoma.

ThatUniStudent3:36 pm 03 Aug 11

Damn, best post I’ve seen on here for ages! No one deserves to have to put up with such crap at work.

I have been bleating a simliar tune on there for a while every time an ACTION issue arises. I was told one day that “FFS, its just bus driving!!!”

+1000000000000000000000000000000000000000000000000000000 for the OP, there is no need for the self importance & the shite that goes with these arrogant people.

Good on you! I’ve never understood the propensity of people to talk to be in service industrys as if they were actual servants of the customer.

Certainly the verbal abuse against the said driver was gratuitous, but I think there might have been some shortcomings on ACTION’s side for not providing the driver adequate facility.

Couldn’t they have provided him with a navigator with all the stops marked as way points? It might look disconcerting to the passengers but at least he won’t lose his way.

I’ve seen many people cross the road (from Alinga street to city walk) and nearly get cleaned up by a bus, both sober and drunk people too. It just surprises me how people can cross a road without looking at all.

I was on the bus last week where the young driver accidentally turned into the NMA carpark instead of Lennox Crossing. He was very polite, and i said thankyou on the way out. Mistakes are made, it happens.

Some people just don’t have any repect for anyone. The karma bus will get them eventually! ๐Ÿ™‚

Well done. Hope that bozo and moron lady get what’s coming to them.

Well said.

colourful sydney racing identity1:38 pm 03 Aug 11

great post and good on you!

Couldn’t agree with this more. I’ve witness similar things on buses before, but it has never occurred to me to call up and put in a good word to back up the driver. I’ll remember this for next time.

Gungahlin Al1:29 pm 03 Aug 11

Good post.

Wonder if the camera was on, be a good one for YouTube

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