Whether you need to fix a dripping tap, install a toilet or unblock a pipe, there’s only one person you should call: a licensed plumber.
A licensed plumber is trained to install and maintain pipes in homes and other types of buildings. When the hot water system stops working or waste ends up where it shouldn’t be, you need a plumber – and fast.
Remember to avoid the temptation to resolve a plumbing issue on your own. Not only can this be dangerous, but it may lead to difficulties making an insurance claim if your work causes additional damage.
What makes a great plumber?
Good plumbers have the skills and experience to fix blocked pipes, re-plumb a house, and do everything in-between. But there’s more to being a great plumber than just technical abilities. Soft skills matter too.
Keep the following in mind before choosing a plumber.
- Reliable and respectful of your property. A plumber should arrive on time and ready to work. The best treat customers’ homes like their own – this means keeping mess and disruption to a minimum while being careful with your belongings.
- Effective communication. You shouldn’t need a plumbing qualification to understand what your plumber is talking about. A great plumber is willing to discuss the job at a level you can understand.
- Transparent pricing. Your plumber should be upfront with you about how much things will cost. Quotes and invoices should be transparent, with no unexpected fees or charges.
- Quality parts and products. While using cheaper parts will save money in the short term, they generally don’t last as long and will need to be replaced sooner. For longevity and real value for money, look for a plumber that uses the best part or product for the job – not the one that costs the least.
- Appropriate licences and insurances. In the ACT, all plumbers need to be licensed and meet eligibility requirements (such as having completed a relevant qualification). Double check that your chosen plumber is licensed and has current public and products liability insurance to protect you if work doesn’t go to plan.
The best plumbers in Canberra – according to you
RiotACT’s editorial team has combed through 19 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
Founded in 2010 by Tom Martin, Water Tight Canberra provides plumbing, drainage and gas fitting services around the Canberra region. All work is guaranteed, and its team of plumbers are available 24 hours a day, seven days a week.
As a national 2019 Telstra Business Award winner, Water Tight Canberra has a glowing reputation for delivering outstanding plumbing services – including repairing and replacing hot water systems – in the ACT and region.
In addition to guaranteeing the quality of its technicians’ work, Water Tight Canberra offers a cleanliness guarantee, and an on-time guarantee. If a team member doesn’t leave their work area in the same or better condition as when they found it, they’ll pay for a professional cleaning service. And if they’re more than ten minutes late to a job they’ll waive the service call fee.
Customers say they appreciate Water Tight Canberra’s punctuality, commitment to customer service and honest advice. As Facebook reviewer Daniel wrote, “We had Water Tight clear a blocked drain in our kitchen last year and the service was spot-on, punctual and reasonably priced. We have now moved interstate and I only hope I can get the same quality service when I next need a plumber. I recommend this company 100%.”
ACT licenced plumber: 2017441
If your hot water system is broken, your drains or sewers are blocked, or you need new plumbing as part of a bathroom renovation, give O’Neill & Brown Plumbing Service (ONBPS) a call. Founded in Queanbeyan over 50 years ago, ONBPS prides itself on strong workmanship, use of high quality genuine parts and products and extensive employee training.
ONBPS ensures that every job meets its customers’ high standards. All plumbers are employed by the company – it does not hire contractors. In addition, ONBPS provides internal training to set expectations for attention to detail and treating customers’ homes as their own. Every job is photographed, and time-stamped photos are sent to head office to ensure work meets stringent quality requirements.
Most of ONBPS’ business comes from referrals. Its customers appreciate regular communication (including advance notice of delays), that work is explained before it begins, and that plumbers keep the work site neat and tidy.
Offering a comprehensive range of general and preventative plumbing services, ONBPS aims to minimise running costs and extend the life of your waterworks so you can enjoy safe, functional plumbing for years to come. Its team is also qualified to deal with potentially dangerous gas leaks, and to service gas connections and appliances.
Here’s what customer Carmel had to say about ONBPS on Google Reviews: “Prompt service. On time. Daniel was polite and respectful. Straight down to work and explained each step to me. It was an easy, quick fix for a blocked bath drain even though another Canberra plumber had lead me to believe it was going to be a complex job. Could not have been happier with the service and would absolutely recommend.”
ACT licenced plumber: 2005108
If you care about credentials, 6 Star Hot Water and Plumbing has them in spades. Owner Robert Edwards is a former president of The Master Plumber’s Drainer’s and Gasfitter’s Association of the ACT and a former Director of Master Plumbers Australia.
Robert and his team can attend to emergency tap, toilet and water leak issues within the hour. In all other cases, they will come that same day at an agreed time. 6 Star Hot Water and Plumbing monitors competitor and supplier prices and service to ensure the best pricing for its customers, and keeps customers in the loop throughout the entire job.
Customer Sophie had this to say about 6 Star Hot Water and Plumbing on Google Reviews: “They deserve 10 out of 10! Both the plumbers were polite, professional, respectful and now my taps don’t drip!”
Jet Blast Plumbing offers a $0 call out fee (some conditions apply) and is available 24 hours a day, 7 days a week. It prides itself on upfront pricing, quick response times and free quotes. Jet Blast Plumbing is also a family owned business with over 25 years of experience.
Here’s what customer Keshena had to say about Jet Blast Plumbing on Google Reviews: “Quick and professional work. Super happy with the price and finished product.”
Silva Plumbing Services is a family business founded in Canberra over a decade ago. Its 24/7 plumbing services are built on values including quality product, responsiveness, transparency, customer satisfaction and personal relationships.
Silva Plumbing Services’ team is friendly, well-presented and professional. As customer and Google reviewer Helen explained, “Not only is Michael professional, experienced and accommodating, he goes out of his way to help you learn how to do things yourself.”
Who did you pick?
Thanks to our commenters who have provided insightful feedback on plumbers in Canberra.
If you believe we have got it wrong, please let us know.
Please comment below detailing your experience with Canberra plumbers. Who would you recommend? Who would you use again?