25 March 2005

Qantas baggage-handling to Canberra rears its ugly head

25 March 2005 | johnboy

I’m guessing a friend of the CityNews editor has had a whinge, which has now made it online, about Qantas losing luggage and the appalling customer service that follows.

I’ve experienced pretty much the same thing myself and the head-in-the-sand attitude of the Qantas Canberra staff is magnificent to behold.

I particularly enjoy pointing this kind of thing out as, in my cinema customer service days, an irate woman berated me for my sloppy staff, and informed me that her airline staff would never, ever, be so unprofessional. At the time I asked if she’d care to compare the pounds 3.45/hour pay rate of my staff to that of hers. But I wonder what Qantas’ comeback would be?

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fred12:32 pm 01 Apr 05

its your own falt that you lost your baggage, you were theb one that chose to fly with qantas… not them!

bonfire4:07 pm 25 Mar 05

i have.

vg2:18 pm 25 Mar 05

A jet aircraft has less moving parts than a prop driven one?? You may care to look at an engine cutaway to see how wrong that one is

johnboy2:14 pm 25 Mar 05

generally I find the longer an airline has been established the worse the service.

some of the asian airlines break this rule but not many.

bonfire2:06 pm 25 Mar 05

having flown on many many different aircraft, i can honestly and with research conducted, say that qantas has possibly the worst staff on any airline ive flown. from checkin to the plane itself.

the worst onboard service ive ever had was back in the 90’s on a flight up north. fortunately i flew back on malaysian airlines – infinitely better. alas im a bit of a slut when it comes to flying and i’ll fly on anything (as long as it has a jet – less moving parts than a propellor means less to go wrong) to get where i need to go.

iberian, malaysian, lan chile = best
american airlines = worst
qantas = almost as bad but not quite as american.

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