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Recommendations for computer repairs

By Innovation 22 March 2015 26

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It would appear that my PC has picked up a rather nasty virus which is beyond me. I have never used a computer repairer before but I would be grateful for any recommendations for repairers (in Canberra) or tips. Also, information as to what other people have paid for software repairs would be useful as, depending on price, I may yet bin the computer and buy a new one.


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Recommendations for computer repairs
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TaniaH 11:57 pm 11 Dec 16

Tried ASA Computer Repairs, excellent service at reasonable price

zllauh 11:51 am 27 Jul 15

last year i got hit by some virus. All my important documents were eaten up. Had to call a mob.
did some google search and called technowand from google search results. Great mob.
try them

Innovation 7:35 pm 29 Mar 15

Gosh! Thank you for all of the suggestions. This article appears to have gone up a few days after I posted it so I presumed it had been censored or rejected. If anyone is interested it was a virus that, possibly because of my googling and attempts to rectify it, had eventually locked me out. Because I thought my request hadn’t got up, I haven’t been checking and I ended up getting it fixed interstate while I was away.

Although not useful for this problem, your posts have got me thinking about my reviving an old PC and teaching myself about Linux.

Thanks again

Cerdig 4:28 am 29 Mar 15

Google the error messages/symptoms you are getting and there will be loads of discussions of the particular problem and how to fix it.

rubaiyat 6:06 pm 24 Mar 15

ausbradr said :

Re all the linux / mac arguments,

I always recommend mac as the safest turn-key solution when non-technical clients ask about upgrades. Once we install their mac, fit it with security, and set up automated backups and other mod-cons, they run like a dream. They can also run a lot of mainstream software (like office and adobe products) that they know. I also love the fact their GUI hasn’t changed a great deal in 30 years unlike windows. Windows 8 has infuriated many of my elderly residential clients!

The trouble with those unable to cope with change, is the change to Macs is as jarring as the change to Windows 8. Although a few free sessions at the Apple Store usually straightens them out and leaves them quite chipper.

Most take to Macs like ducks to water, just the stubborn few who insist on doing it the Windows way, or not at all, suffer. They seem to ignore that most Windows techniques are actually unnecessary at all, just forcing users to cope with a patched together OS. e.g. Having to use “wizards” to install on Windows, where mostly on a Mac it is a click and drag onto your hard drive.

Disagree about little or no changes in 30 years. OS X was a major change and progressive revisions have meant the landscape has shifted considerably on OS X since. The redeeming factor is there is usually (but not always) a consistent logic to what is happening.

MERC600 4:03 pm 24 Mar 15

rubaiyat said :

Link for cleaning Windows:

https://www.youtube.com/watch?v=d9ri8ONCs1Q

Good one Rubaiii , got me in.

ausbradr 1:49 pm 24 Mar 15

Re all the linux / mac arguments,

I always recommend mac as the safest turn-key solution when non-technical clients ask about upgrades. Once we install their mac, fit it with security, and set up automated backups and other mod-cons, they run like a dream. They can also run a lot of mainstream software (like office and adobe products) that they know. I also love the fact their GUI hasn’t changed a great deal in 30 years unlike windows. Windows 8 has infuriated many of my elderly residential clients!

rubaiyat 4:40 am 24 Mar 15

Link for cleaning Windows:

https://www.youtube.com/watch?v=d9ri8ONCs1Q

rubaiyat 11:59 pm 23 Mar 15

matthewhand said :

For Windows viruses I suggest running these tools before calling in the professional:
– Sophos Anti-Virus Removal Tool, http://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx
– TrendMicro, http://housecall.trendmicro.com

For the Linux Zealots, I recommend ignoring them. Linux is not immune to computer viruses [https://www.linux.com/learn/tutorials/284124-myth-busting-is-linux-immune-to-viruses]. Only zealots claim Linux is immune. They damage the good name of Linux with their ignorant statements.

That is not evidence of anything. Linux is petty secure, nothing is absolutely perfect because there is always the human element with for example Trojans where the user is tricked into allowing access. Linux is not as organised as the Mac and has a chink in its armour due to the use of so much open source software which implies trusting too many sources. I’ve used principally well know software directly from the distributors and never had a problem.

Macs are essentially protected because besides sandboxing which stops the malware jumping its own memory in the computer, there are a number of vetted sources for Mac software, principally the Apple App Store. Developers may be aggravated by the delay this adds to releasing software but it has effectively killed off virtually all hope of a hacker succeeding in installing anything on a Mac. I have had absolutely NO Malware on OSX in 16 years, where I did have some under the older Mac Classic OS which had a tiny market compared with today.

You can still get adware and a few nasties in your browser, but with a few changes of settings in the Browser preferences you can block those.

There is the perpetual nonsense that Macs are a smaller target than Windows. Smaller, but still huge, and certainly with hoards of hackers out there who’d love to attack Apple. Yet they haven’t succeeded.

On my Windows PCs however, I have to be far more vigilant and frequently run checks as well as the irritating Anti-Virus software which does slow your PC down. Browsers on Windows definitely seem to be more vulnerable to Adware which has to do with they still use Flash and several Windows only technologies that the hackers exploit. I’d rather browse on my Macs any day than on Windows. It is like chalk and cheese. Windows is an effectively open festering wound. Malware and the relative clumsiness of the OS is the price of admission.

matthewhand 7:44 pm 23 Mar 15

For Windows viruses I suggest running these tools before calling in the professional:
– Sophos Anti-Virus Removal Tool, http://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx
– TrendMicro, http://housecall.trendmicro.com

For the Linux Zealots, I recommend ignoring them. Linux is not immune to computer viruses [https://www.linux.com/learn/tutorials/284124-myth-busting-is-linux-immune-to-viruses]. Only zealots claim Linux is immune. They damage the good name of Linux with their ignorant statements.

rubaiyat 5:46 pm 23 Mar 15

Innovation never actually explained the “virus” problem, nor the extent of their technical abilities.

Linux may not be for them.

If they need security but with top support and usability I’d suggest a trip to the Apple Store and see if that is for them. You can play all you want before you buy, and the after sales service is unmatched.

cea075 2:40 pm 23 Mar 15

Personally, I’d say ditch windows and install Linux (Ubuntu/RedHat/Debian – take your pick) and be virus free forever! But hey, I’m a geek…

ausbradr 12:50 pm 23 Mar 15

rubaiyat said :

Do you have an annual subscription service where you maintain a computer?

Not officially…. We do offer a service to clean, backup, and optimise computers starting from $175, and from there we can also quote any hardware that needs to be replaced, purchased or configured. That would be your best bet for a yearly checkup. We can ensure your backups are being recorded to the portable hard drive successfully, ensure nothing nasty has snuck in since our last visit (You’d be surprised how much junk software the virus scanners don’t pick up).

Anyways, I’m wary of putting up my workplace online in the public domain, but I’ll share my personal email address aus.bradr at gmail dot com (you’lll have to enter it correctly, I’ve intentionally broken that email address up to stop spam harvesters from automatically signing my email up for junk mail). Email me, and from there, I can share with you details of who I work for, and what we can do for you. 🙂

rubaiyat 10:37 am 23 Mar 15

Do you have an annual subscription service where you maintain a computer?

ausbradr 10:07 am 23 Mar 15

rubaiyat said :

ausbradr said :

You shouldn’t pay more than about $200 to have all your important stuff backed up, your computer cleaned out completely, put back to factory standard, then all your documents/music/stuff put back on it.

I do IT contracting around the ACT, and we could possibly quote you up based on what sort of PC you have, how much data, and whether you have discs that came with the PC (because we can’t just pirate windows and office if you’ve had it before hahaha).

Is there a way to PM members here? Whilst we’re quite busy this week, I can give you details of my company and we help you out. If there’s no PM feature, perhaps leave an email address?

How often do you think this service should be done?

That’s a very subjective question…. I do tech visits for a major ISP who offers tech services in the client’s home and I’ve seen mixed results. Some customers are great, you clean / secure their computer, and you’ll probably never see the again or see their name come up in your cases.

Others, not so much, they’ll keep visiting the dark alleys of the internet, and contracting viruses on their computer.

Typically the way I work, is I’ll set you up so that you’ll never need to see us unless something’s physically broken or you need to replace your computer, so long as you follow our instructions (do backups, buy backup drives), follow a cheatsheet for restoring your system. Get a virus? No problem, just restore to your last week’s backup as you’ve faithfully done. Yes, it’s a little costly in time and money, but it pays for itself, if you’re using the computer to run a business and make an income, as most people tend to do these days.

rubaiyat 9:26 am 23 Mar 15

ausbradr said :

You shouldn’t pay more than about $200 to have all your important stuff backed up, your computer cleaned out completely, put back to factory standard, then all your documents/music/stuff put back on it.

I do IT contracting around the ACT, and we could possibly quote you up based on what sort of PC you have, how much data, and whether you have discs that came with the PC (because we can’t just pirate windows and office if you’ve had it before hahaha).

Is there a way to PM members here? Whilst we’re quite busy this week, I can give you details of my company and we help you out. If there’s no PM feature, perhaps leave an email address?

How often do you think this service should be done?

ausbradr 9:17 am 23 Mar 15

You shouldn’t pay more than about $200 to have all your important stuff backed up, your computer cleaned out completely, put back to factory standard, then all your documents/music/stuff put back on it.

I do IT contracting around the ACT, and we could possibly quote you up based on what sort of PC you have, how much data, and whether you have discs that came with the PC (because we can’t just pirate windows and office if you’ve had it before hahaha).

Is there a way to PM members here? Whilst we’re quite busy this week, I can give you details of my company and we help you out. If there’s no PM feature, perhaps leave an email address?

rubaiyat 8:24 am 23 Mar 15

Since I have never had to pay for this service, can someone who has, let us know what it costs?

Tembo 4:09 am 23 Mar 15

Without hesitation I recommend help from Haibo
http://aitrilogy.com.au/

rosscoact 10:59 pm 22 Mar 15

ACC Computers in Dickson is always good and effective and doesn’t charge stupid amounts

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