His Chiefliness has the happy news that 90% of you are satisfied by the Canberra Connect service.
Chief Minister and Minister for Territory and Municipal Services, Jon Stanhope, said 90 per cent of the 600 Canberrans who participated in the survey were satisfied with their experience and 94 per cent were pleased with the service they received at Canberra Connect shopfronts.
Mr Stanhope said the results were particularly impressive because of the volume of calls, customers and correspondence that Canberra Connect staff responded to every day.
“Over the past 12 months, Canberra Connect staff have answered almost 900,000 calls from the community and helped over 480,000 customers at its shopfronts,” Mr Stanhope said. “Over 442,000 bills were paid online and 5.4 million visits were recorded on the Canberra Connect website.
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“Around 10,800 maintenance reports and comments from the community were lodged with Canberra Connect and 5000 Canberrans signed-up to track their reports online.
“Canberra Connect staff mange an extraordinary volume of activity and I am very pleased that so many Canberrans found their interaction with Canberra Connect a positive experience.
Well done! We can manage a call center!