Skip to content Skip to main navigation

News

Avani Terraces - Greenway
Life is looking up

Rejoice, Rejoice! 90% of Canberra Connect customers satisfied!

By johnboy - 16 August 2010 10

His Chiefliness has the happy news that 90% of you are satisfied by the Canberra Connect service.

Chief Minister and Minister for Territory and Municipal Services, Jon Stanhope, said 90 per cent of the 600 Canberrans who participated in the survey were satisfied with their experience and 94 per cent were pleased with the service they received at Canberra Connect shopfronts.

Mr Stanhope said the results were particularly impressive because of the volume of calls, customers and correspondence that Canberra Connect staff responded to every day.

“Over the past 12 months, Canberra Connect staff have answered almost 900,000 calls from the community and helped over 480,000 customers at its shopfronts,” Mr Stanhope said. “Over 442,000 bills were paid online and 5.4 million visits were recorded on the Canberra Connect website.

“Around 10,800 maintenance reports and comments from the community were lodged with Canberra Connect and 5000 Canberrans signed-up to track their reports online.

“Canberra Connect staff mange an extraordinary volume of activity and I am very pleased that so many Canberrans found their interaction with Canberra Connect a positive experience.

Well done! We can manage a call center!

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
10 Responses to
Rejoice, Rejoice! 90% of Canberra Connect customers satisfied!
goose 2:54 pm 17 Aug 10

I submitted, they looked and advised the street lighting was not up to standards. Then I was told bad luck no budget to add more lighting? GO STANHOPE, PLANT SOME MORE TREES!

frontrow 9:52 am 17 Aug 10

According to these figures there would have been almost 90,000 telephone calls that were not satisfactory and over 28,800 visits to the shopfront that were not pleasing.

taninaus 6:50 am 17 Aug 10

thatsnotme said :

I put in a report almost 2 months ago about a utilities pit missing a cover, It hasn’t been fixed yet.

it may not be a government on though – a lot of the pits are either telstra or private not ACT Gov – so all the Government can do is tell the owner to fix it – telstra are notoriously slow getting around to that type of thing.

thatsnotme 4:48 pm 16 Aug 10

“Around 10,800 maintenance reports and comments from the community were lodged with Canberra Connect and 5000 Canberrans signed-up to track their reports online.

Great. Now how many of those reports have actually been acted upon? I put in a report almost 2 months ago about a utilities pit missing a cover, the hole protected by a couple of star pickets jammed into the hole, and some tape slung over them. It hasn’t been fixed yet. And this on a busy footpath next to London Cct. I’m amazed that some drunk pedestrian heading away from the Uni Pub hasn’t managed to stumble into it and impale themselves yet.

This report prompted me to go and see if there’s any info about the job on their website…but I seem to have forgotten my password, and their password reset facility seems to have completely failed to send me the promised email with a link to reset it. I guess I shouldn’t complain though – 90% of people can’t be wrong, right??

colourful sydney rac 4:26 pm 16 Aug 10

I have had several dealings with Canberra Connect of late and have to say I have been most impressed.

bobbatty 3:33 pm 16 Aug 10

Well done! We can manage a call center!

Sorry, but it should be centre not center.

Fiona 3:25 pm 16 Aug 10

*snort* satisfaction surveys are ridiculous… especially if they’re only given to people who get services…

deye 2:20 pm 16 Aug 10

licence, registration, trash collection, parking issues (fines and reporting)and rates at a guess.

ghughes 1:45 pm 16 Aug 10

900,000 calls, 480,000 visits…. on average, this means every man woman and child in Canberra has contacted Canberra Connect 4 times in the last year ….

I have found no reason to interact in person with the ACT Government in the last 12 months – What are these people ringing up about?

deye 1:21 pm 16 Aug 10

94 per cent were pleased with the service they received at Canberra Connect shopfronts.
and how about all those that were annoyed at the shopfronts offering reduced services or being removed ?

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site