Rip Offs

Tiffo 1 October 2007 26

1st: Called one of these national companies selling their wares in shopping centers wanting to get a quote for roller shutters. They said they do not give quotes over the phone, I said I already had 2 done over the phone. They said they could offer substantial discounts on retail prices if I placed one of their ads on my front lawn. I thought why the hell not. Alarm bells should have rang when they said :”Will you wife be at home?”

Well the appointed time arrives and I get a call from the salesperson saying they are not far but seem to be lost but won’t be long. Where the hell are they coming from?

They, yes they arrive. 2 of them. But lets not Focus upon that. After some introductions they look at the job, ummed and ahhed and talked about it to themselves. 10 minutes later they finish and ask if they could come inside and discuss the options. I said no lets sit outside.

What followed was a very slick presentation about how they were a national company and not just based in SA (huh?) and energy efficiency. I cut them short and said as you no doubt can see I have roller shutters installed (less than 12 months ago in-fact). Just give me the price for the basic model. Astoundingly, their price was substantially more than the two quotes. So I said what about this thing about advertisement. Well they said that if I was willing to advertise their company for 3 months and enter into a non disclosure agreement about their prices they could offer me a very good discount. This worked out to about $900 more than the phone quotes I had been given for each window or twice the price.

I got up and decided to show them the gate then and there. They then went in to a spiel about how ‘you get what you pay for’; the cheaper alternatives don’t have injected insulation in the slats, their product has better insulation; they have a patent yada yad yada. When I hinted that I might be selling the place soon, I think their hard sell tactics and reliance upon the guilt for the environment had all but evaporated and they bolted. My parting shot to them was, they could have saved themselves the trouble if they could have quoted me a price over the phone like the others.

2nd: went and bought 2 doors in Fyshwick. Since I did not have the ute that day, I asked Plus delivery. $100. I just about had an stroke then and there. That is more than getting a load of gravel delivered from Corkhills.

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26 Responses to Rip Offs
Pandy Pandy 5:52 pm 02 Oct 07

If I understand correctly it is the Focus mob that operates from shopping malls in Canberra? Seems to be highly relevant to the Business category.

Maelinar Maelinar 10:37 am 02 Oct 07

If I wanted a warning about the risks of not getting quotes etc, I would watch TT or ACA.

The relevance of this thread to Canberra is tenuous at best, this is hogwash.

p.s. Thumper for Admin and everybody must respeckt Che.

This post authorised by Mælinar, of no fixed internet abode.

Joker Joker 9:29 am 02 Oct 07

Sounds like the guys who used to flog ‘roof restorations’.

RandomGit RandomGit 8:47 am 02 Oct 07

Tiffo, I got some doors cheap from Doors Plus in Fyshies with free measure, delivery and installation. They even do 12 months interest free if you renovate from tax return to tax return like me.

Sammy Sammy 8:03 am 02 Oct 07

This probably means the wall in which the windows sit needs to be repainted (and on, and on)

Might be easier to just demolish the house and build a new one around the double-glazed windows?

el ......VNBerlinaV8 el ......VNBerlinaV8 7:34 am 02 Oct 07

Tried sleeping in another room?

Tiffo Tiffo 9:59 pm 01 Oct 07

Sammy suggested up above why don’t I get double glazing. If I did, it would not solve the problem with complete blockout of the room and as he suggested I would have to invest in curtains (heavy). Come what may, double glazing does not protect your house from a hot westerly summer sun. I would then need to invest in awnings. To install the double glazing, I would have to rip-out the old windows which means destroying the architraves around the window and probably some of the wall to fit the new windows. The new architraves will require painting. This probably means the wall in which the windows sit needs to be repainted and since shades of colours can change with time, the other walls in the rooms need to be repainted as well.

You starting to see that replacing the windows with double glazing is becoming a major headache? Thanks Sammy.

J Dawg J Dawg 9:47 pm 01 Oct 07

And air conditioning…

schmerica_ schmerica_ 9:35 pm 01 Oct 07

You would need double glazing, curtains AND new paint to sleep during the day?

Tiffo Tiffo 8:56 pm 01 Oct 07

Sammy you are smart…..

Cost for double glazzing, curtains and awnings, installation, fix the walls, paint the room $6,000. Cost of roller shutters $1,700.

Joe Canberran Joe Canberran 7:40 pm 01 Oct 07

Sometimes the existing solution is the best.

Comment by Sammy — 1 October, 2007 @ 6:21 pm

Another piece of Sammy Gold – two in one thread!

I, like Tiffo by the sounds of it, require the occasional sleep during the day so I can work during the night but unlike Tiffo have found the “existing solution” plus the occasional use of those sleeping masks you get on aeroplanes more than effective. It’s the heat during the day that mucks me up more than anything.

VYBerlinaV8 now_with_added grunt VYBerlinaV8 now_with_added grunt 7:01 pm 01 Oct 07

It’s easy to bag people for being tight, but a lot of home improvement type small-medium companies have an unbelievably large markup on their product. Also, while some such products are ‘better’ in quality, this is often not reflected in the (unrealistic) price. I generally take the view of trying to understand the level of quality I actually want/need, then seeking quotes accordingly. To say something is simply ‘better quality’ does not a value proposition make. There are many items where I am only seeking average quality, not ‘top quality’. Occasionally, I pay more for better quality. One of my pet hates, though, is salespeople who push the ‘quality’ line to sell to their overpriced product.

Sammy Sammy 6:24 pm 01 Oct 07

Smart people pay attention to how much things cost. idiots spend more than they have to

Idiots pay attention to how much things cost. Smart people consider the value they will derive from the purchase, and use that to make a decision, rather than an arbitrary instrument like price, without reference to other variables.

el ......VNBerlinaV8 el ......VNBerlinaV8 6:24 pm 01 Oct 07


Sammy Sammy 6:21 pm 01 Oct 07

Darken the room so much that I can sleep in the middle of the day

Sometimes the existing solution is the best.

asp asp 3:32 pm 01 Oct 07

Go to Argus Home Security.
I had them do my whole house with rollar shutters and a couple with plantation shutters plus had special security doors put on. 2 doors and over 20 windows for only $13,000 (labour and materials)! This was two years ago so it may be more now. Worth a go anyway.

Tiffo Tiffo 2:27 pm 01 Oct 07

West facing sun.

Darken the room so much that I can sleep in the middle of the day.

hingo_VRCalaisV6 hingo_VRCalaisV6 1:54 pm 01 Oct 07

hahaha I second that. Sammy’s comments are great. I agree with roller-shutters looking ugly as well.

futto futto 1:31 pm 01 Oct 07

LOL @ Sammy. Posts like that are the only reason i hang around this blog now.

Sammy Sammy 1:30 pm 01 Oct 07

The question i’d be asking is why you’re buying those roller shutters? Don’t you think it makes your house like a prison, and freaking ugly as well?

Why not invest in double-glazing? You get the security and insulation benefits, without the ugly sheets of metal attached to your house.

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