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Spar Ngunnawal responds to noise complaint

By johnboy - 21 January 2013 28

In response to the angry sleep deprived residents of Ngunnawal we’ve had this in:

From: Tom

Subject: Spar Ngunnawal

Message Body:
About the thread on the supermarket. The jongler got it right in that we did not know that the alarm was being triggered until a smart resident spoke to us on Saturday. The issue is being addressed and I am told it hasn’t occurred since Friday night. If the residents had approached us we would have addressed it immediately. People need to understand that alarms are triggered for different reasons and the monitoring station seemed to have ignored this alarm which is also being addressed.

You might want to post this on the story and suggest that not all people read these sites and that whinging on social media does not fix the problem. A user of this thread bought the story to our attendtion Monday 21st.

Also what sort of administrator allows a person the register with the name Pork Hunt.

Contact me if you wish.

Two things:

1) Whinging on social media does seem to have fixed this problem.

2) How about I come down to your supermarket and tell you how to do your job?

UPDATE 21/01/12 15:02: This further in from Tom:

From: Tom
Subject: Spar Ngunnawal

Message Body:
The problem has been fixed.

In reply to Innovation…yes an alarm was visible on the panel but it was a high temp alarm that does not (should not) trigger an audible alarm just notifies us of a refrigeration problem. It appears there was a faulty resistor in the panel that was triggering the audible alarm but the monitoring station and the person resetting the panel would not have known this.

The problem was addressed on Saturday but we did not know this thread existed until this morning hence the posting of the email today.

In closing we do apologise to the affected people and please in future notify problems directly to us so we can act in a more timely manner.

What’s Your opinion?


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28 Responses to
Spar Ngunnawal responds to noise complaint
Mr Evil 12:50 pm 21 Jan 13

Well, yes, social media did actually work, as Tom mentions it was a user of this thread that bought it to their attention.

And Tom, I hope you have been paying a lot of good money for the alarm monitoring service – you certainly deserve it.

Pitchka – as Monty Python would say “what a silly bunt” (if that doesn’t give you a clue, then I don’t know what else will!).

Duffbowl 12:38 pm 21 Jan 13

Deref said :

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

Depending upon what part of the joke you are up to, it’s either a delicate flower, or a bulldog eating blancmange.

Thumper 12:04 pm 21 Jan 13

Deref said :

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

I’d google it, but I’m at work.

Jivrashia 11:58 am 21 Jan 13

Pitchka said :

And for all the other users whinging about my username, clearly the owner of the supermarket is a fan of Pitchka.

To be fair my dear, most men, and a few women, are a big fan of Pitchka.

tuco 11:41 am 21 Jan 13

Pitchka said :

And for all the other users whinging about my username, clearly the owner of the supermarket is a fan of Pitchka.

There was this one time, there was a post that had a thing about the names people use. And I have a funny user name. But it wasn’t about me (even though I have a funny user name). So what I did was, I made a post so that people knew I had a funny user name. It was so cool. So now people know I have a funny user name. I LOLd.

Comic_and_Gamer_Nerd 11:31 am 21 Jan 13

Pork hunt, upsetting peeps as usual :b

Deref 11:26 am 21 Jan 13

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

Innovation 11:25 am 21 Jan 13

Tom – You are right that someone should have talked to you before Saturday but I’m surprised that you didn’t know the alarm was being triggered. Doesn’t the blue light keep flashing and there is an alarm signal visible on the control panel until it’s reset by someone?

Personally, if a problem is not urgent (which this one obviously was), I find it can be quicker or simpler to post on RA than trying to locate a business owner or deal with someone who doesn’t care and it’s certainly useful to find businesses in Canberra with good or poor form.

Also, you have emailed on Monday that the problem detected on Saturday with the security company is being “addressed” (ie two days later). Perhaps if you named the security company and the “problem” on RA you might find your problem would actually get resolved.

EvanJames 10:43 am 21 Jan 13

Typical defensive/offensive Aussie business response, and they wonder why people “whinge on social media’ rather than bailing them up in person.

Social media fail, supermarket person.

RiotFrog 10:31 am 21 Jan 13

davo101 said :

1) Whinging on social media does seem to have fixed this problem.
.

Not really… If you read the response, it’s a local speaking directly to the supermarket which has solved the problem.

cmdwedge 10:26 am 21 Jan 13

Boy, that could have been handled a lot better, ‘Tom’.

Jivrashia 10:13 am 21 Jan 13

we did not know that the alarm was being triggered until a smart resident spoke to us on Saturday

This was probably combined with a not so smart supermarket…

People need to understand that alarms are triggered for different reasons and the monitoring station seemed to have ignored this alarm which is also being addressed.

I call troll, and I bet you Tom doesn’t even work for the supermarket.
Otherwise there’s a huge publicity relations disaster in the making.

register with the name Pork Hunt.

We also have Ben Dover.
But then this place is called the RiotACT for a reason…

bundah 9:40 am 21 Jan 13

Pitchka said :

And for all the other users whinging about my username, clearly the owner of the supermarket is a fan of Pitchka.

Could it be that Tom from the supermarket is a bit of a pitchka himself or isn’t much of a pork fan or maybe he’s a bit of a comic and gamer nerd,needless to say he isn’t from bundah nor very poetix 🙂

Pitchka 9:22 am 21 Jan 13

And for all the other users whinging about my username, clearly the owner of the supermarket is a fan of Pitchka.

davo101 9:14 am 21 Jan 13

1) Whinging on social media does seem to have fixed this problem.

In the same way that you can drive a screw in with a hammer.

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