Skip to content Skip to main navigation

Spar Ngunnawal responds to noise complaint

johnboy 21 January 2013 28

In response to the angry sleep deprived residents of Ngunnawal we’ve had this in:

From: Tom

Subject: Spar Ngunnawal

Message Body:
About the thread on the supermarket. The jongler got it right in that we did not know that the alarm was being triggered until a smart resident spoke to us on Saturday. The issue is being addressed and I am told it hasn’t occurred since Friday night. If the residents had approached us we would have addressed it immediately. People need to understand that alarms are triggered for different reasons and the monitoring station seemed to have ignored this alarm which is also being addressed.

You might want to post this on the story and suggest that not all people read these sites and that whinging on social media does not fix the problem. A user of this thread bought the story to our attendtion Monday 21st.

Also what sort of administrator allows a person the register with the name Pork Hunt.

Contact me if you wish.

Two things:

1) Whinging on social media does seem to have fixed this problem.

2) How about I come down to your supermarket and tell you how to do your job?

UPDATE 21/01/12 15:02: This further in from Tom:

From: Tom
Subject: Spar Ngunnawal

Message Body:
The problem has been fixed.

In reply to Innovation…yes an alarm was visible on the panel but it was a high temp alarm that does not (should not) trigger an audible alarm just notifies us of a refrigeration problem. It appears there was a faulty resistor in the panel that was triggering the audible alarm but the monitoring station and the person resetting the panel would not have known this.

The problem was addressed on Saturday but we did not know this thread existed until this morning hence the posting of the email today.

In closing we do apologise to the affected people and please in future notify problems directly to us so we can act in a more timely manner.


What’s Your opinion?


Please login to post your comments, or connect with
28 Responses to
Spar Ngunnawal responds to noise complaint
Filter
Showing only Website comments
Order
Newest to Oldest
Oldest to Newest
KristyS 11:03 pm 21 Jan 13

Deckard said :

troll-sniffer said :

FFS, why one of the locally affected residents didn’t wander over and say to the business “Geez mate, bit hard to sleep with your alarm going off at all hours” is hard enough to understand,

To be fair the OP in the original thread said:

‘Local residents have witnessed the flashing lights and ear splitting noise yet the supermarket and it’s security company are failing to respond to complaints or do anything to prevent it recurring.’

Tom here says no one complained so either someone is telling fibs or the KristyS complained to the 15 year old kid packing the biscuit aisle who didn’t pass it on to his boss.

Just to confirm – complaints were made and even met with denial that the alarm could possibly be from these premises ‘because our security company would know’. After complaining most recently on Saturday I was informed (by a female saying they were the manager) that they were aware of the alarm and it was due to the fact that ‘we have a very sensitive alarm which is being triggered by kids pushing on the windows’ – I politely expressed my doubt at this explanation given the alarm has been triggered at the exact same time for the last few weeks but was grateful that they had at least acknowledged fault and indicated someone was ‘coming to look at it on Monday’ …need I say more?

Thanks for finally looking into it Tom. Your customers look forward to a peaceful night on Thursday and I trust you will continue to monitor your security system more proactively from now on and perhaps implement a review of managing customer feedback in future.

Deckard 7:50 pm 21 Jan 13

troll-sniffer said :

FFS, why one of the locally affected residents didn’t wander over and say to the business “Geez mate, bit hard to sleep with your alarm going off at all hours” is hard enough to understand,

To be fair the OP in the original thread said:

‘Local residents have witnessed the flashing lights and ear splitting noise yet the supermarket and it’s security company are failing to respond to complaints or do anything to prevent it recurring.’

Tom here says no one complained so either someone is telling fibs or the KristyS complained to the 15 year old kid packing the biscuit aisle who didn’t pass it on to his boss.

G.R.R 7:08 pm 21 Jan 13

I got rammed off the road the other day, didn’t report it but I moaned on a local news site…just waiting for the police to act now!

troll-sniffer 5:47 pm 21 Jan 13

joisus frickin chroist boys and gels… have a look at yourselves! If this thread doesn’t eloquently wrap up all that is wrong with Canberra and its pubic circus whingeing mentality I don’t know what does. FFS, why one of the locally affected residents didn’t wander over and say to the business “Geez mate, bit hard to sleep with your alarm going off at all hours” is hard enough to understand, to expect that a better and quicker result would be achieved by self-righteously proclaiming the greivances on the internet is frighteningly absurd. But then again my 17 years in the APS holding cells (I’m out on day release now, never to return) has taught me that if there’s one thing you can guarantee when surrounded by pubes… commonsense and self-reliance are in very very short supply.

p1 5:04 pm 21 Jan 13

Publicizing that your alarm isn’t very well monitored, and that local residents are so used to it going off that they will ignore it, seems to be a great way to invite a ram raid.

[although I just noticed that follow up from Tom so I guess not]

Pork Hunt 4:36 pm 21 Jan 13

This is a date that will live in infamy…

Not as infamous as the attack on Pearl Harbour but an attack none the less.

chewy14 3:16 pm 21 Jan 13

So a whole lot of angst from people that could have been solved extremely quickly if one of the complainants actually talked to the Supermarket in the first place?

Nah much easier to bitch about it on RiotACT, well done.

bundah 2:53 pm 21 Jan 13

Deref said :

Thumper said :

Deref said :

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

I’d google it, but I’m at work.

I did. It didn’t help.

It’s certainly not a term of endearment.

Tetranitrate 2:51 pm 21 Jan 13

joingler said :

Innovation said :

Tom – You are right that someone should have talked to you before Saturday but I’m surprised that you didn’t know the alarm was being triggered. Doesn’t the blue light keep flashing and there is an alarm signal visible on the control panel until it’s reset by someone?

Not all alarm panels do that. Most do, some don’t.

Also, if the alarm is faulty, it may not show up anyway.

Well the thing is, if (as I posted in the other thread) it’s due to a delivery driver setting off the alarm, they may be disarming it after setting it off, doing their thing, then re-arming it, in which case you wouldn’t get a strobe.

It’d also explain why the security company is leaving it since if they have notes to expect an early morning open/close then it’d be pretty easy for the operator(s) to ignore it, though it probably means not living up to their side of monitoring agreement, depending on the specifics – they could well have instructions to ignore alarms followed by immediately by opens. Who knows.

I wonder which company – aside from the AFP, I’m pretty sure only CSS and Security1 have monitoring centers in Canberra, though there’s nothing to stop people having someone in Sydney or elsewhere monitor their alam.

joingler 1:56 pm 21 Jan 13

Innovation said :

Tom – You are right that someone should have talked to you before Saturday but I’m surprised that you didn’t know the alarm was being triggered. Doesn’t the blue light keep flashing and there is an alarm signal visible on the control panel until it’s reset by someone?

Not all alarm panels do that. Most do, some don’t.

Also, if the alarm is faulty, it may not show up anyway.

joingler 1:54 pm 21 Jan 13

Do I get a prize?

Security companies are generally lousy at following anything up like this. If they know it’s not a break in or fire, they generally don’t bother chasing it up.

poetix 1:39 pm 21 Jan 13

‘Also what sort of administrator allows a person the register with the name Pork Hunt.’

Feeling chastened, JB? (-:

But I wouldn’t trust him with ‘the register’. I’m picturing someone running down the road clutching a cash register, although why you would have one at RiotACT is beyond me.

Deref 1:23 pm 21 Jan 13

Thumper said :

Deref said :

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

I’d google it, but I’m at work.

I did. It didn’t help.

Mr Evil 12:50 pm 21 Jan 13

Well, yes, social media did actually work, as Tom mentions it was a user of this thread that bought it to their attention.

And Tom, I hope you have been paying a lot of good money for the alarm monitoring service – you certainly deserve it.

Pitchka – as Monty Python would say “what a silly bunt” (if that doesn’t give you a clue, then I don’t know what else will!).

Duffbowl 12:38 pm 21 Jan 13

Deref said :

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

Depending upon what part of the joke you are up to, it’s either a delicate flower, or a bulldog eating blancmange.

Thumper 12:04 pm 21 Jan 13

Deref said :

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

I’d google it, but I’m at work.

Jivrashia 11:58 am 21 Jan 13

Pitchka said :

And for all the other users whinging about my username, clearly the owner of the supermarket is a fan of Pitchka.

To be fair my dear, most men, and a few women, are a big fan of Pitchka.

tuco 11:41 am 21 Jan 13

Pitchka said :

And for all the other users whinging about my username, clearly the owner of the supermarket is a fan of Pitchka.

There was this one time, there was a post that had a thing about the names people use. And I have a funny user name. But it wasn’t about me (even though I have a funny user name). So what I did was, I made a post so that people knew I had a funny user name. It was so cool. So now people know I have a funny user name. I LOLd.

Comic_and_Gamer_Nerd 11:31 am 21 Jan 13

Pork hunt, upsetting peeps as usual :b

Deref 11:26 am 21 Jan 13

Wow – what an arrogant and ignorant response.

But wtf is “pitchka”?

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2019 Region Group Pty Ltd. All rights reserved.
the-riotact.com | aboutregional.com.au | b2bmagazine.com.au | thisiscanberra.com

Search across the site