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Split system air conditioning woes

By CanberraCommunity 12 August 2014 4

This post is more of a courtesy to other people so that they can avoid what we are going through. My husband and I moved to Canberra late last year. Knowing the winter would be cold (duh!) we had a split system air conditioning system installed in January. We paid more – thinking heating was important – had a Daikin installed through Delta Air Conditioning. We came home on the 3/8 to find the air conditioning unit wasn’t working. We called Delta. No problems. We will ‘pencil you in for Tuesday afternoon’ to have a technician out there but we will try to have someone come out on Monday afternoon or Tuesday morning.

Monday afternoon and Tuesday morning go by. No technician. But that’s okay because we are pencilled in for Tuesday afternoon.

Then we receive a call late on Tuesday afternoon to say sorry the technician is not going to be able to make it.

However! ‘You are first up on Wednesday morning. It should be around 9.30am. The technician is finishing up at another job and he is coming straight to you.’

9.30am Wednesday morning goes by and no technician arrives. At 11am my husband suggested I call Delta. I rang and they said, ‘they’re not far away. They’re in Mawson. I’ll give you a call back in an hour or so to let you know when.’

I asked him, ‘It will be today?’. No response. So you didn’t need to be Sherlock to realise they weren’t coming and I had been led up the garden path. We weren’t first up or even next up. He was just stringing me along.

The hour goes by. No phone call back.

At this point I emailed Daikin and explained that Delta hadn’t been able to make the scheduled appointments. Were they able to send another technician given that the unit is under warranty?

Daikin, to their credit, emailed back almost immediately

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4 Responses to
Split system air conditioning woes
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Maya123 12:48 pm 13 Aug 14

watto23 said :

Actew shop is good. Although In Canberra I find gas heating and ducted evap A/C is the best way to go.

Maybe for established houses, but the best way for new houses is to build them properly in the first place, then no AC is needed and a very small amount of heating; most winter days no heating is required. It’s a shame houses are still being built not to match the local climate, and that a big house is more important than a quality house.

watto23 11:59 am 13 Aug 14

Actew shop is good. Although In Canberra I find gas heating and ducted evap A/C is the best way to go.

gazket 4:44 pm 12 Aug 14

so I dobbed on them to Daikin and got a Email back almost immediately……

That’s telling them Canberra Community .

penciled in for a job , to me “penciled in” means maybe . A aircon technicians first job is at 9:30am. I’m in the wrong job .

MERC600 1:36 pm 12 Aug 14

Well that dosen’t read too well for the Delta people. But ( once you get it going ) the Daikin is a good machine.
Have had mine for about 10 years and no trouble. And surprisingly cheapish to run. I got mine through the Actew shop.

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