We’ve had ‘Yes, Minister’s’ hospitals without patients, we have ‘service stations’ without service, and now we have supermarkets where customers do their own check-outs.
I have just been to Woolworth’s at Belconnen where there was one single solitary human at one of the 20 or so check-outs.
Customers who didn’t spot the checkout light at the far end were being herded through the ‘self-service checkouts’ at the ‘express’ end, with another staff member trying to explain it all to totally confused senior citizens and non-English-speaking families.
I was determined to complain to someone in the ‘customer service’ area… but of course, there was no one there to complain to.
I was lucky, however: the single solidary human checkout chick told me that in another 30 min., she’d be gone and the only option would be DIY.
Does anyone else find this unsatisfactory, or am I just incurabaly old-school?