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Supermarkets without checkouts….

By Dacquiri 14 July 2009 105

We’ve had ‘Yes, Minister’s’ hospitals without patients, we have ‘service stations’ without service, and now we have supermarkets where customers do their own check-outs. 

I have just been to Woolworth’s at Belconnen where there was one single solitary human at one of the 20 or so check-outs. 

Customers who didn’t spot the checkout light at the far end were being herded through the ‘self-service checkouts’  at the ‘express’ end, with another staff member trying to explain it all to totally confused senior citizens and non-English-speaking families.

I was determined to complain to someone in the ‘customer service’ area… but of course, there was no one there to complain to. 

I was lucky, however: the single solidary  human checkout chick told me that in another 30 min., she’d be gone and the only option would be DIY. 

Does anyone else find this unsatisfactory, or am I just incurabaly old-school?

Self service checkouts at supermarkets

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Supermarkets without checkouts….
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peterh 1:38 am 30 Sep 09

self serve will be great when all items have a radio tag on them. as you walk out, the tag scans, and your credit card is debited…

misshelly 8:36 pm 29 Sep 09

I have never used a self serve checkout. They scare me. I’m afraid of looking like a tool while the people behind me sigh and roll their eyes. I’ll just stick to the check outs with people on them 😛

Clown Killer 8:14 pm 29 Sep 09

Gotta say, yesterday at Woolies in Weston Creek the ol’ self service thing just wasn’t happening. The little old biddies trying to buy their bread and milk were basically just standing there at the machines waiting for the Woolies assitant to get to them in turn and run their products through the scanner, guide them through the payment process, bag the goods for them and wish them luch as they headed off into Coolaman Court.

bonnie123 6:50 pm 29 Sep 09

i am the person who always shopping at the woolley Belconnen. I love self serve service..i find it quicker but also find it make the check out human lazy …i went there with my 12 years old daughter on Saturday and there were long line on self serve so we went to human check out and wait for 10-15 mins without knowing that the lady (indian appearance) who was just stand there and said that she is still open when we asked whether she closed or still serving.Instead of serving us she asked us to move to another lane or self serve as she was busy today and very tired and she would be finish in about 15 mins. My daughter and I had to move to self serve as she didnt want to serve us. My daughter said to me that she might be really tired and maybe want us to use self serve. that is 12 yrs old opinion but for me i dont think it is fair for other staff who work/serve customer till the last minute of they time.Do you think this fair????? i really want woolley manager to train their staffs more especially checkout services//////

Ryan 6:51 pm 15 Jul 09

damo1 said :

I cant see any obvious reason for a significant revenue increase from these tills, as they are obviously geared towards the basket shoppers rather than the shoppers with a trolley loaded with $300 worth of groceries

While I have no idea on any cost savings measures that are the result of the installation of the self-serves, having once worked in one of the busiest Woolies stores in Canberra, Express is where the lines often wind to the back of the store. Having the self-serves takes the pressure off express, meaning that the supervisor can put fewer staff on express (and top it up with managers/longlife/office staff when it gets too crazy) and put more staff on the “full-lanes” (i.e. the non express registers)

So in my observations, I think having the self-serves allows for better usage of checkout staff.


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