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TAMS managing complaints well

By johnboy 27 October 2010 2

The Auditor-General has announced the tabling of a report titled “Management of Feedback and Complaints”.

Generally it’s a thumbs-up:

The audit found that TAMS and Canberra Connect have a sound framework within which they can recognise and respond to feedback and complaints provided by the ACT community, including a good management information system.

There was, however, some concern that it’s harder to make a complaint than merely provide “feedback”.

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TAMS managing complaints well
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Deref 7:15 am 28 Oct 10

According to an article in this morning’s Canberra Crimes they’re doing a dreadful job of handling complaints. Who’s right?

    johnboy 9:10 am 28 Oct 10

    Read the linked materials.

    While the auditor made recommendations it was a generally complimentary assessment compared to the historical average in my view. But read it yourself.

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