The Auditor-General has announced the tabling of a report titled “Management of Feedback and Complaints”.
Generally it’s a thumbs-up:
The audit found that TAMS and Canberra Connect have a sound framework within which they can recognise and respond to feedback and complaints provided by the ACT community, including a good management information system.
There was, however, some concern that it’s harder to make a complaint than merely provide “feedback”.
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