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Tara – terrible experience

By - 16 February 2010 20

I have used Tara for years but recently when i picked up my dog he was very distressed and looked like he had been forgotten by the staff (who had no idea where he was). When i enquired about the possibility that he had recieved less than optimal care I nearly had my head bitten off!  Previous to Tara I had used Canberra Pet Care but my dog came back quite a bit thinner after just two weeks. I’m searching for a new option now… (surely its not meant to be this hard)…third time lucky? I hope!

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Tara – terrible experience
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shelly77 1:53 pm 24 Feb 10

thanks for all your input everyone! I’ve found some people who will take my dog into their home while I’m gone ($20/day), so we’ll see how that goes. I’m feeling hopeful. Thanks again and good luck to all!

cleo 11:26 pm 23 Feb 10

The people at Redhill took over from some excellent people, my daughter was not happy with the new people, when the previous people were leaving they accually called my daughter to say goodbye,they had sold the business and were retiring to country Melbourne. They sounded lovely people.

I-filed 9:14 pm 23 Feb 10

luther_bendross said :

I have used Bendora for two years now and will continue to. It’s what looks like a family run place, they’ve gone as far as to replace those silly computer system thingys with individual cards for all their clients. The infrastructure isn’t new and doesn’t pretend to be. However having used quite a number of kennels in Sydney and also Canberra Pet Care (aside: our dog came back noteably thinner from there as well, three days later she was back to a normal weight) I’m more than happy to recommend Bendora.

I agree – and Bendora is owned by a no-nonsense vet. The “infrastructure” is basic as you say – makes no difference to the animals! Bendora have even housed my cat out the back with no notice when I had an emergency and had to go away. They fed the cat the food I provided and she was surprisingly unintimiated by having strange cats as neighbours.

Bill 6:34 pm 23 Feb 10

I am a bit late to this thread. And my anecdote is about cats. But we will never use Tara again – unless dire emergency – after a very poor experience a couple of Christmases ago. We booked our two cats for about a week into a shared enclosure, brought our own supply of tinned food for them, with instructions for how much to feed them twice a day. The enclosure ended up being outside, right next to where Tara boards its dogs. Perhaps owing to Christmas, the place was chockers and the many dogs were continually barking – with no reason to think this wasn’t constant through the day, and possibly night. We hoped for the best as we left our cats there (at that time of year, no chance of getting them in somewhere else), but were seriously dismayed on our return. Our cats were ‘hiding’ in their enclosure and looked really worn out and stressed, which didn’t surprise us owing to the constant loud dog barking. And Tara had clearly ignored our feeding instructions. The staff were offhanded when we noted this – they clearly didn’t care. I suppose business was/is too good.

Surely it would not be unreasonable to ask that a concentration of barking dogs not be housed right near cats (let alone the issue of whether so many dogs crowded together stressed the dogs themselves)?

Since then, we discovered Oscar’s cattery in Gungahlin, which sadly closed business a while back.

Now we use Curtin Cat Care, which although a longer drive has friendly service and the cats are as happy as they could be when we pick them up (allowing for them not being in their own home, and locked up with other cats in the vicinity). We will keep using them.

Tara seemed to us to rely on its size and proximity to the airport, rather than its standard of care. For what they charge, they should offer much better service. Tara: big thumbs down!

toadstool 1:10 pm 18 Feb 10

Maybe relevant to Canberrans travelling to Sydney – we used a kennel at Mittagong when we were going to Sydney for a weekend. Although both dogs had C5 vaccinations which include kennel cough and is mandatory for most kennels, both our dogs developed kennel cough after we picked them up.

lemon delicious 10:08 pm 17 Feb 10

I have always hated boarding kennels – they always felt like doggy prison to me. We tried a home pet care service for our last holiday away – we were only gone a week, but I think it worked really well. They popped in once a day to feed her – they walk pets at an extra cost. They also collected our mail and took out our bins. I think it was about $20 a day. I googled for the service – we used Home Pet Care Services (or something like that) but there’s a couple in town.

nic0 8:44 pm 17 Feb 10

Don’t ever leave your pets at Red Hill Dog Motel & Cattery, i used them twice never again. The second time i left my two Labs there for a month. When i came back they were skin and bone, their ribs were showing. Both times all the kennels smelt and there was shit everywhere.

I have never had a problem with Tara or the Barton Hwy Dog‘Otel and Cattery but after discovering these guys i will never use the kennels again.

http://www.homepetcare.com.au

hetzjagd1 7:14 pm 17 Feb 10

MrMagoo said :

Best Friend in Parkwood are fantastic and have been for along time. It is under new ownership now i believe but our dog has been going there for ten years and she’s always been well treated and happy on her return to us.

Seconded. We’ve had our dog there several times in his 9 year life and he looks excited when we drop him off there and well-taken-care-of when we pick him up. The staff have always been friendly and helpful

andym 4:54 pm 17 Feb 10

After a similar post last week, we went and visited Rovers Retreat last weekend. Looked like an excellent facility and James the guy running it was friendly, enthusiastic and obviously likes dogs.

madamcholet 1:39 pm 17 Feb 10

I recently found out about Don’t Fret Pet – a service where people take your dog/cat/whatever, into their own home and care for it whilst you are away. Seems to have been a well kept secret as everyone I tell about it actually seems to either be a carer or knows someone who is. It is quite pricey – up to $40 something a day, but what price the contentment of a family member who unfortunately can’t travel to exotic locations with you???

Buzz2600 12:44 pm 17 Feb 10

There may be a few reasons why your dog appeared thinner and distressed after being in kennels, especially after a number of weeks “on the inside”. Animals are often hyper-active as they’re in a very different environment compared to home (where they probably sleep most of the time) and they think they’ve been abandoned by you. It’s not necessarily poor quality care being provided but the individual dog’s reaction to the kennel experience. Perhaps you should consider a house-sitter next time you’re away.

luther_bendross 11:34 am 17 Feb 10

I have used Bendora for two years now and will continue to. It’s what looks like a family run place, they’ve gone as far as to replace those silly computer system thingys with individual cards for all their clients. The infrastructure isn’t new and doesn’t pretend to be. However having used quite a number of kennels in Sydney and also Canberra Pet Care (aside: our dog came back noteably thinner from there as well, three days later she was back to a normal weight) I’m more than happy to recommend Bendora.

MrMagoo 11:17 am 17 Feb 10

Best Friend in Parkwood are fantastic and have been for along time. It is under new ownership now i believe but our dog has been going there for ten years and she’s always been well treated and happy on her return to us.

icantbelieveitsnotbutter 10:41 am 17 Feb 10

You’re right, in my experience they’re not the best. But then again, what do you expect for $20 a day? Best option, get someone to house sit… or a relo/ friend to take the dog while you’re away.

54-11 10:35 am 17 Feb 10

Woo-hoo – moved up to Picketer. Long time since I was ever promoted!

54-11 10:34 am 17 Feb 10

I’ve used Tara over many years and never had any major poblems. Ask them if there was any issue with your dog while you were away.

p1 10:59 pm 16 Feb 10

Some googling shows that Tara appears to be a cat and dog boarding place. While I guessed this from the OP, it was in no way clear.

astrojax 10:14 pm 16 Feb 10

you say your dog was thinner after canberra pet care – but was the dog maybe overweight to start with and they just helped get him into shape? just asking… (too many dogs, esp big ones and greedy ones like labs, are too overweight) i find cpc to be excellent and my girl loves them.

sepi 9:49 pm 16 Feb 10

Barton Hwy Dog ‘Otel and Cattery seem to have lost the plot as well.
Last thread on this issue seemed to say all the good ones are now out of town In Qbn and further afield.

Thumper 9:31 pm 16 Feb 10

See my previous comments regarding Tara.

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