27 January 2011

THE-RIOTACT.COM REFUSES TO REMOVE UNWARRANTED, UNPROVEN and UNNECESSARY INAPPROPRIATE COMMENTS ABOUT REDSUN AND BLACKSUN STUDIOS

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A subscriber to THE-RIOTACT.COM website has made some very unfavourable comments about Redsun and Blacksun Rehearsal Studios. Other people using this forum had asked this user to explain why they should “stay away” from our business. He did not follow this thread up with any response. It might help to point out that this individual is regularly slapped in THE-RIOTACT.COM forums by other users for inappropriate comment.

Redsun management has contacted THE-RIOTACT.COM administration and asked politely if the comment could please be deleted. The response from the RIOTACT management is as follows:

Hi,

We’ll ask the user what they think, but we take a very dim view of unfounded pseudo legal threats and suggest you don’t use words like slander if you don’t know what they mean.

Regards, John

This smug, curtly composed letter (singing of apparent veiled threats and pseudo legal recourse) seems to be the very best that THE-RIOTACT.COM management has to offer.. We have made no threats whatsoever in regards to legal action ever! Not to mention to suggest that I have no grasp of the English language and could not possibly know what slander means.

After these letters was a phone call between John and myself in which John Griffiths got extremely upset and REFUSED to delete the post, singing out again about legal this and legal that…. with ZERO regard for a struggling Canberra business.

We have been providing this service to the Canberra bands for many years. What many people may not know is that we do not make substantive profit from these businesses and as such consider it a service to the bands of Canberra and appreciate any assistance we can get.

We are asking THE-RIOTACT.COM to consider possible affect this comment may have on a small but highly necessary business like ours in the Canberra region and to do the right thing and have it removed.

We love and support all of the bands in Canberra and we plan to continue to provide rehearsal space to this amazing industry for many years to come.

This is a call out to ALL Canberra bands. Go to the THE-RIOTACT.COM website ( www.the-riotact.com ) and log in as a user (it’s free and very simple) Go to this address ( http://the-riotact.com/band-rehearsal-spaces/22125 ) and leave your comment and support for Blacksun and Redsun and your disgust in THE-RIOTACT.COM management for not making an informed decision to remove the old thread.

HELP SUPPORT YOUR LOCAL MUSIC COMMUNITY TO HAVE THESE COMMENTS REMOVED!!

Your help is GREATLY appreciated.

Redsun and Blacksun Management.

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Maybe Redsun knows what “slander” means, but one has to wonder about his self-touted command of the English language when he clearly doesn’t know when to use “effect” versus “affect” in a sentence. 😉

Jim Jones said :

…and I will continue to avoid Redsun and Blacksun Studios like the plague…..

Did they not put enough topping on your pizza or something?

I'm another person who had never heard of this business before reading this thread.

Devil_n_Disquiz3:18 pm 28 Jan 11

Redsun said :

johnboy said :

well that’s one way to draw attention to yourself.

You think you’re so f***ing smart and funny don’t you John…

Not that I am a prude or anything. But if I was dealing with a business,,,I would like to think they were at least halfway professional. Coming onto a public website and dropping the F bomb isn’t very professional in my opinion. Just sayin.

Well here’s my two cents for what it’s worth.

I use to be in a few local bands and used RedSun (and occasionally BlackSun) for at least two years. I liked the management and never had any probs, we’d rock up, do our thang and that was that. Management was always more than helpful and attentive. I have simply moved onto new personal interests other than bands

Now that said Postalgeek had a very good point in that threads come and go so why dig up an old thread and draw attention to it and starting a flame war with RiotACT/Johnboy isn’t going to help things along.

The internet is full of people whingeing and whining about everything- you can’t stop it and personally I don’t pay much attention to it in my decision making process – I’d generally rather make up my own mind with regards to businesses

So maybe if people are upset reflect upon what it is you can do to improve and grow and address that, don’t get caught up in the past look ahead (and now I sound zen and wanky) but there it is, my two cents worth.

Redsun said :

johnboy said :

well that’s one way to draw attention to yourself.

You think you’re so f***ing smart and funny don’t you John…

I think we have the first quote for the pool room for 2011.

ps0104 said :

And now a new thread promoting themselves?

Nice try Redsun, but the damage has been done.

Yep. Bag the s*** out of this site and its owner, then have the gall to post a new ad for the business. Very poor form.

And now a new thread promoting themselves?

Nice try Redsun, but the damage has been done.

Jim Jones said :

Now *that* is an interesting question, Thumper.

Can we just have the story already?

IOne must ask, if it acts this way towards something so trivial as this, then how is it going to treat clients if some misunderstanding or minor conflict arises?

Now *that* is an interesting question, Thumper.

JessP said :

Children, enough of his name calling. Now make up and get over it.

Yeah kiss and make up…………….go on……….kiss

PBO said :

Redsun said :

johnboy said :

well that’s one way to draw attention to yourself.

You think you’re so f***ing smart and funny don’t you John…

Well he does have a website.

And he is pretty funny.

Redsun said :

johnboy said :

well that’s one way to draw attention to yourself.

You think you’re so f***ing smart and funny don’t you John…

I imagine he would think that because he *is* f***ing smart and funny. Unlike you, from the evidence presented. One of the things that drew me to this website was the Overlord’s writing, which demonstrates wit, clarity of thought, and above all brevity.

This is not a paid infomercial or promotion, and no children or animals were harmed in the preparation of this post.

OH…ALMOST FORGOT…RANDOM STUFF ALL IN CAPS….

What an impressive display of genuine professionalism by this local business! I can see they will gain many new customers from taking the time to engage with the local community here in such a thoughtful and generous way. I’m certain this posting is destined to become an iconic example in small business marketing text books all over the world. Bravo!!

Children, enough of his name calling. Now make up and get over it.

Gee, these folk sure have glass jaws. Imagine how they would react to a real lambasting, of the type dished out to ACTION or some of the eateries about town?

Rawhide Kid Part35:45 pm 27 Jan 11

John Moulis said :

I think I’ll be the first to use the C word regarding these people. No, not that one but another far worse word – “censorship”.

Unless there’s any Australian law broken, And the web masters are happy with it there’s no need to remove any comment from the Riot act. What ever happened to FREE speech, and a good debate?

sexynotsmart5:30 pm 27 Jan 11

I’m distressed when complainants don’t include their initial email, but quote the response from the second party. It’s like hearing half a phone call.

The Court of Public Opinion (now in session) is being denied evidence crucial to the matter. And this juror wants to discharge his duty, dammit!

Redsun or Johnboy, could you please post the original Redsun email?

I really don’t know why you brought this up. Unearthing a post made eons ago that would have been long forgotten if you didn’t draw attention to it.

And the “You think you’re so f***ing smart and funny don’t you John…” comment? That can’t be good for business.

You would have been far better off just keeping quiet. Maybe you can ask John to delete this post for you?

Oh…wait……

Ian said :

Redsun – I really think you need to rethink your strategy with this. All you’ve done here is draw attention to one person’s opinion from more than 6 months ago, and made a big deal of something that was basically dead and buried. Or are you getting feedback from potential customers that they are wary of using you because of that comment?

Now I’m curious to know why Jim Jones thinks Redsun and Blacksun Studios should be avoided like the plague.

Thanks for your helpful comment. I am getting negative feedback from some new (and even old) customers who are curious as to the nature of the post. I cannot honestly answer them as I have no idea.

Fiona said :

as was the twitter offloading… including @juliagillard

http://twitter.com/#!/RedsunBlacksun

Interestingly, the Twitter account has been deleted. I think they might have received the message.

M0les said :

“I suggest that while potential customers’ eyes are upon you for these 15 minutes you put effort into being seen to address whatever concerns disgruntled former customers have.

I hve tried this with no luck.

“A struggling Canberra business” is going about a veritable gem of a PR opportunity in a completely arse-about manner.

I suggest that while potential customers’ eyes are upon you for these 15 minutes you put effort into being seen to address whatever concerns disgruntled former customers have.

Incase you hadn’t noticed: I have no clue what your business does and have never heard of it before today.

A candidate for Flame of the Week, perhaps?

So is someone going to post a link to the original thread? I missed it…

johnboy said :

well that’s one way to draw attention to yourself.

as was the twitter offloading… including @juliagillard

http://twitter.com/#!/RedsunBlacksun

Thoroughly Smashed1:15 pm 27 Jan 11

Redsun said :

johnboy said :

well that’s one way to draw attention to yourself.

You think you’re so f***ing smart and funny don’t you John…

I think someone needs to call Redsun and tell them some moron is posting in their name.

Ian said :

Redsun – I really think you need to rethink your strategy with this. All you’ve done here is draw attention to one person’s opinion from more than 6 months ago, and made a big deal of something that was basically dead and buried. Or are you getting feedback from potential customers that they are wary of using you because of that comment?

Now I’m curious to know why Jim Jones thinks Redsun and Blacksun Studios should be avoided like the plague.

Spot on. I never even read the original thread before this. This online tanty achieves nothing but make Redsun look like a whiny little sook. Public relations fail.

Redsun said :

johnboy said :

well that’s one way to draw attention to yourself.

You think you’re so f***ing smart and funny don’t you John…

Well he does have a website.

Redsun – I really think you need to rethink your strategy with this. All you’ve done here is draw attention to one person’s opinion from more than 6 months ago, and made a big deal of something that was basically dead and buried. Or are you getting feedback from potential customers that they are wary of using you because of that comment?

Now I’m curious to know why Jim Jones thinks Redsun and Blacksun Studios should be avoided like the plague.

I think I’ll be the first to use the C word regarding these people. No, not that one but another far worse word – “censorship”.

I’m guessing you just discovered the earlier thread’s google rank. 🙂

Using the free services of the same free service provider you’re complaining about to gather publicity for negative customer reviews (and launch an attack on the people publishing them) is a confusing step, but I guess you’re hoping the Streisand Effect will play out differently, just this once, just for you?

Jim Jones: 3:29 pm, 26 May 10
…Whatever you do, stay well away from Red Sun/Black Sun.

NathanielB: 6:03 pm, 03 Sep 10
…We used Redsun last night and was happy with the facilities though seeing it was after work we didn’t use anywhere close to the 4-hour session you pay for….

From the FAQ
You said something really horrible about me! What can I do about it?
You can email us a reply to what has been said; we will run it with equal prominence to the original story. Or you can email us ( root@the-riotact.com ) and ask us to amend it, or take it down and explain why we should. If you make a cogent argument we might agree, but then again we might not. depending on our mood at the time. Be warned however that we do not respond well to frivolous legal threats and will quite likely publish them. In any case, register and submit a comment of your own rebutting the original comment.

PS: Randomly capitalising parts of sentences makes you look like a NUTCASE.

It’s all part of the reptoid conspiracy.

capn_pugwash11:53 am 27 Jan 11

…and as you’ve just demonstrated – it is a forum for free speech… jackass

capn_pugwash11:48 am 27 Jan 11

whatever… what you fail to realise is that riotact readers are smart enough to take things with a grain of salt… all you needed to do was comment on the original post to say that you had attempted to resolve any issues. He’s our overlord and we like it that way…. beat it.

Jim Jones’ comment was very innocuous – to call his 9 words “some very unfavourable comments” is stretching it just a tad, don’t ya think?

Why would you do more damage by exhuming the 6 MONTH OLD corpse, throwing a tanty and then making it public!? Completely bizarre.

There’s an old saying that goes “let sleeping dogs lie”.

The thread died in the arse back in May. There’s a small negative comment followed by a call for an explanation, a promo comment and a positive comment. Ten replies. Six of them had nothing to do with Redsun/Blacksun. Only one was negative.

Now you’ve gone and dug up the negative comment, highlighting it using lots of colourful markers, drawn lots of arrows pointing to it, marked its position with big bold neon signs, along with a few fireworks, and quite possibly you’ve flown in Kylie Minogue to do a special concert to commemorate it.

Forgive me if it leaves me questioning your business sense.

lmao what a silly move by Redsun making this post, I had never heard anything bad about them till now, haha now when I think Redsun I think of a sad little agency that gets upset over forum posts rather than letting their reputation right itself through quality business, why should Johnboy have any regard for your business? Wouldn’t that be censorship?

If every “unwarranted, unproven and unneccesary inappropriate comment” was removed from riotact there wouldn’t be much left.

Thanks Redsun for pointing me to a comment in a post that I otherwise wouldn’t have read.

johnboy said :

well that’s one way to draw attention to yourself.

You think you’re so f***ing smart and funny don’t you John…

far_northact11:31 am 27 Jan 11

If individuals can’t express whether they like/don’t like businesses, places etc- what would be the point of RiotACT? If the business has a good reputation, then ONE comment is hardly going to affect a business.

A business that conducts itself via bullying, tantrums and childish threats. Not exactly the greatest recommendation, is it?

I’ve been part of the Canberra music scene for a long, long time, and I will continue to avoid Redsun and Blacksun Studios like the plague (and advise others others to do the same).

well that’s one way to draw attention to yourself.

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