Skip to content Skip to main navigation

Ask RiotACT

Charity and fundraising auctions for the Canberra community

TPG – Internet service provider

By VanH - 19 June 2012 25

I live in Canberras south and currently use TPG as my internet service provider. I have been with TPG since 2005 and have found them to be a great provider as far as speeds/quotas/pricing is concerned. My gripe is that over the past 6 or so months my ADSL2+ speeds have dramatically been slowing down and now are not much faster than dial up speeds……I am on an unlimitted download/upload plan so there is no shaping issues. I know of a another person who is on TPG who infact has even slower than dial up speeds. Is there anyone else out there that is experiencing this issue with their ISP’s or are with TPG?

I have contacted them on numerous occasions only to be told that they are looking into it and that the issue has been escalated????

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
25 Responses to
TPG – Internet service provider
Baldy 10:14 am 20 Jun 12

We just changed over to TPG from Virgin and are still astonded by how fast they are. When we were with Virgin it was so slow that in the end if we had to do anything on the internet we ended up doing either at work or on our phones and stopped using the computer altogether.

Now we are with TPG it is a breeze. But we live in the inner city. Not knowing anything about this stuff does that make a difference?

rosscoact 9:57 am 20 Jun 12

VanH said :

fnaah said :

My understanding is that TPG are massively oversubscribed. Have you tried speed tests during off-peak hours?

Also relevant: what metric are you using to measure “speed”? Line sync? A download speed test (such as speedtest.net)? How long it takes to grab an episode of Game of Thrones from dodgytorrentz-r-us.com?

My line sync speed is 5300kb but was at 6500kb (still slow) before I rang TPG. When I rang them, they did there usual tests and apparantly reset my settings which caused my sync speed to drop by 1200kb???

I have performed all the speed tests (TPG/ZDNet..etc) and can only manage a DL speed of 45-50kb/s. General web browsing is very slow (my iphone is faster).

I have used various modems and all have the same result……….

I called TPG on Saturday and they told me that an engineer will look at my problem and get back to me within 48 hours……..60 hours later, I rang them to see why I did not receive a call and TPG said that an engineer will contact me within 48 hours???? So now I have to wait an extra 48 hours!!!!

Hell’s bells, that would get your blood up. It would be like watching those pics appear line by line back in the 28kbs days.

My speedtest on vanilla ADSL is 14mbs but I find that hard to believe sometimes

VanH 9:15 am 20 Jun 12

fnaah said :

My understanding is that TPG are massively oversubscribed. Have you tried speed tests during off-peak hours?

Also relevant: what metric are you using to measure “speed”? Line sync? A download speed test (such as speedtest.net)? How long it takes to grab an episode of Game of Thrones from dodgytorrentz-r-us.com?

My line sync speed is 5300kb but was at 6500kb (still slow) before I rang TPG. When I rang them, they did there usual tests and apparantly reset my settings which caused my sync speed to drop by 1200kb???

I have performed all the speed tests (TPG/ZDNet..etc) and can only manage a DL speed of 45-50kb/s. General web browsing is very slow (my iphone is faster).

I have used various modems and all have the same result……….

I called TPG on Saturday and they told me that an engineer will look at my problem and get back to me within 48 hours……..60 hours later, I rang them to see why I did not receive a call and TPG said that an engineer will contact me within 48 hours???? So now I have to wait an extra 48 hours!!!!

p996911turbo 10:11 pm 19 Jun 12

All good on TPG in Phillip. My line sync and actual download speed have been the same since I moved here. Reliability is surprisingly good too.

Martlark 9:54 pm 19 Jun 12

Since got new modem tpg very reliable and fast in Spence. No issues for last five years.

nic0 7:40 pm 19 Jun 12

I was in Chisholm and had issues with my TGP ADSL dropping out every time it rained, I noticed CRC errors on my router and the line speed was getting worse and worse. I emailed TPG (less painful than calling them) and did the isolation tests, sometimes they would reset something and it would be fine for a few days then be the same as before. My speeds were getting progressively worst then I noticed static on the phone line.

I waited until it rained and the line was really bad and then rang Telstra to log a fault. I was surprised my call was answered by an Aussie who could hear the static on the line, they ran some tests and called me back about 15 minutes later and said they would send some out to check the line. The next day I came home from work and saw a very unhappy looking ActewAGL contractor at the end of my street. It turn out the pit was full of water, they moved me onto a different pair and I never had a problem.

I moved to Spence and signed up with TPG and never had a problem, I am not using a TPG supplied router either.

rosscoact 6:28 pm 19 Jun 12

not a problem in Gunners especially since I got a modem that works properly

Reprobate 5:02 pm 19 Jun 12

I’m on TPG 1.5km from the Kambah exchange, been with them for more than 2 years now and no performance issues. I’ve previously had ADSL2+ from Optus and Internode (as well as TransCrap for 12 months) and TPG is the fastest and most stable ISP I’ve had.

Tool 4:54 pm 19 Jun 12

Had similar issues with TPG and they were actually quite good, I was surprised at how efficient their service was despite being run out of the Phillipines.. We had a technician come outrand do a line check (sth Canb), turned out the line was screwed but fell within the ‘acceptable’ category for their service. Keep at them and they should send someone out to you, alternately have you checked your modem, had one of them die too and that caused massive reduction in speed.

greyswandir 4:23 pm 19 Jun 12

I’m with TPG in the inner north. My dad’s with them in Tuggeranong. Neither of us have had any problems. Weird.

Grrrr 4:22 pm 19 Jun 12

So you haven’t checked the line sync that your modem is getting? If your phone line is “going bad” then that would cause sync speed to drop.

Go to Whirlpool forums and do some reading – dozens of people ask this same question every day. The answers are the same, and your problem is almost certainly unrelated to your geographical location.

Felix the Cat 4:17 pm 19 Jun 12

I’m in north Canb and with TPG and my internet drops out all the time, especially around 6 -7pm at night. Never used to, it seems to have started doing it ever since there was a problem with TransACT a while back. Might just be a coincidence.

Deref 4:17 pm 19 Jun 12

It might be worth checking out Whirlpool’s TPG forum.

timeeh 4:03 pm 19 Jun 12

Yep same, my speeds started off at 12-13Mbs around 4yrs ago, now i’m down to around 8… But for the price, I scan’t be stuffed changing, yet.

fnaah 3:56 pm 19 Jun 12

My understanding is that TPG are massively oversubscribed. Have you tried speed tests during off-peak hours?

Also relevant: what metric are you using to measure “speed”? Line sync? A download speed test (such as speedtest.net)? How long it takes to grab an episode of Game of Thrones from dodgytorrentz-r-us.com?

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site