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TransACT VDSL2 “Phone & Broadband” bundle

By alexx_c 7 January 2015 26

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Hi,

I would like to hear your experiences with the above mentioned product, on a 2 years plan 50GB peak and 50GB off peak on the at $80 per month.

Specifically the quality and consistency of the VDSL2 downloads, what upload speeds are you getting?  How is customer service when things don’t go as planned or advertised? Long install times? Currently have Telstra copper into premises but have deactivated to use naked DSL.

Slightly more technical … which of these modems are likely to work better with TransACT?

DrayTek Vigor 130 or the Zyxel P-872H?

Thanks in advance.

What’s Your opinion?


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TransACT VDSL2 “Phone & Broadband” bundle
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csdaly 12:07 pm 20 Mar 15

csdaly said :

Well I made the switch on Tuesday last week. Changed from Telstra to Transact. The phone works. The Grapevine Internet connection doesn’t. They don’t know why. Perhaps it’s the Huawui modem they supply or something else. Takes over an hour to get a hold of anyone in Transact or Grapevine. Very frustrating. Will go back to ADSL2+ if this doesn’t work. At least we have the Optus wireless card for emergencies (and to think I grew up without the Net).

Just an update on this – now have access. It was a simple as they got my name spelt wrong, so the username I was using was wrong. Tranasct / iiNet should provide online forms to avoid this.

Tested the speed –
on ADSL2+ was getting on average download 0.2 MB/s, upload 0.08 MB/s, latency 42ms
on VDSL2+ now download 6.8 MB/s, upload 2.2 MB/s, latency 28ms.
Used the same time of day and host (UberGlobal) for all tests.
I’m happy with the improvement.

G_A 5:22 pm 19 Mar 15

I had a 50/50 plan with transact and was very comfortably inside this usage at around 20ish GB per month until iiNet took over. All of sudden I’m pushing to my 50GB limit per month and got downgraded from 8mbps to 256kbps last week, all based on the peak usage. The off-peak is near irrelevant.

switch 10:51 am 15 Mar 15

rubaiyat said :

Speed is usually fast, topping out at about 4-5 mbps but there are times when Grapevine gets slower for no discernable reason. But ADSL+ is much the same.

You mean 4-5 megaBYTES per second, I hope (ie 40-50mBITps). Otherwise there’s something very wrong with your VDSL2 setup. It should be well in excess of of ADSL speeds.

rubaiyat 3:07 am 15 Mar 15

I have been with VDSL, ADSL2+ and back to VDSL2.

VDSL2 is distinctly faster. I had problems when I switched but I had problems when I switched to ADSL2+ as well.

I have a Bundle Deal with TransACT and Grapevine and get my discount on the Electricity, so the total price is about the same for the faster VDSL2 as it was for ADSL2+.

Speed is usually fast, topping out at about 4-5 mbps but there are times when Grapevine gets slower for no discernable reason. But ADSL+ is much the same.

Use the modem provided by TransACT, there is no real reason to use another unless you want a longer reach for wireless connections. And yes we have up to 8 devices connected, 1 is really unusual in my experience. Most households I know have several mobile devices and at least a couple of computers. We also have a playstation that found the wireless network with no trouble and some new TVs also use it.

Grapevine’s service is variable, iiNET was much better but they share support staff which means you can always call as they answer anywhere between South Africa and New Zealand. The worst aspect is the crazy buck passing that sometimes goes on between departments suposedly all owned by the same entity, iiNET. What is going to happen now iiNET is being bought by TPG I don’t know.

The only thing I miss from my ADSL2+ is the free telephone calls within Australia.

dungfungus 10:53 pm 14 Mar 15

csdaly said :

Well I made the switch on Tuesday last week. Changed from Telstra to Transact. The phone works. The Grapevine Internet connection doesn’t. They don’t know why. Perhaps it’s the Huawui modem they supply or something else. Takes over an hour to get a hold of anyone in Transact or Grapevine. Very frustrating. Will go back to ADSL2+ if this doesn’t work. At least we have the Optus wireless card for emergencies (and to think I grew up without the Net).

You should have gone with TPG; they are brilliant.
Anyhow, with TPG set to take over iinet which owns Transact you will probably end up with them, anyhow.

csdaly 6:23 pm 14 Mar 15

Well I made the switch on Tuesday last week. Changed from Telstra to Transact. The phone works. The Grapevine Internet connection doesn’t. They don’t know why. Perhaps it’s the Huawui modem they supply or something else. Takes over an hour to get a hold of anyone in Transact or Grapevine. Very frustrating. Will go back to ADSL2+ if this doesn’t work. At least we have the Optus wireless card for emergencies (and to think I grew up without the Net).

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