What are they like to work for?

Paul0075 1 February 2011 10

Hi Guys,

I am in the midst of a job application frenzy, and was wondering what Canberra Connect and also ACTION are like as places to work for.

Obviously anywhere will have office politics and the like, but are they good working environments, or will it be somewhere a person could end up with disdain and burning up with hate after 12 months?

And does anyone have any suggestions for places to apply with, that a background of radio commercial production, on air and public liason work, customer service and a strong long history of IT support and usage (albeit the support work ended in 2002), might be suitable for?

Am currently living near Bega, and need to make the move sometime this year.

Thanks in advance for replies…

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10 Responses to What are they like to work for?
Paul0075 Paul0075 12:36 pm 14 Feb 11

Job was for Customer Service person. But the job mysteriously disappeared before deadline off the site.

I-filed I-filed 9:06 am 04 Feb 11

Lin said :

Canberra Connect is one of those rare places where they are truly dedicated to customer service.


Great customer service kicks in only when you finally get through … I have waited long times for understaffed Canberra Connect to answer the phone, and am sometimes too frustrated to fully appreciate the very nice people who eventually answer.

shadow boxer shadow boxer 6:22 am 04 Feb 11

lol, that’s priceless,

spinact spinact 2:46 am 04 Feb 11

Just so you’re clear, the APS jobs website is for Australian Public Service jobs (ie Federal). Canberra Connect and ACTION are ACT public service (rough equivalent to state government public service) which you’ve probably already found on http://www.jobs.act.gov.au/ .

Good luck

LSWCHP LSWCHP 11:38 pm 03 Feb 11

Armed with a good technical degree and nearly 25 years of continuaously excellent performance in private enterprise I applied for an APS position that was squarely in my area of expertise. My wife and others who are in the APS advised me about addressing the selection criteria etc etc in my application, so it all looked pretty good to me, but I didn’t even get an interview.

Overall, I would say that if you’re trying to get into the Circus (federal or ACT), set your expectations low and be prepared for bullshit.

far_northact far_northact 7:26 pm 03 Feb 11

Start as a contractor, this not only builds your skills, but opens up the doors. We see a lot of contractors end up applying for full time ops. But be careful, too many years contracting can be a deterrent.

Paul0075 Paul0075 6:04 pm 03 Feb 11

Thanks Guys, you’ve really compelled me to get the application done as soon as I can. I haven’t got it here on this computer, but it’s on my one at home, but it’s a call / store front role, if that makes sense. I used to be a staff co-ordinator in a support dept for a small IT place in Sydney, where I was the main point of contact for all faults. I had to recognize the problem and point the client to the appropriate fix, either online or to our staff. I also did all the invoicing for support as well.

Lin Lin 3:02 pm 03 Feb 11

Canberra Connect is one of those rare places where they are truly dedicated to customer service. I highly recommend it for the work environment.

Of course there is also the actual work to consider. No matter how inspiring the environment may be, if you find the work boring, you won’t last either. There are lots of opportunities for moving up or sideways in the public service though.

If you want to start out in the PS, recruitment agencies are a great way to get your foot in the door. The selection process is easy and short and you – as well as your employer – get to try before you buy.

Listers_Cat Listers_Cat 1:38 am 03 Feb 11

I can’t comment specifically on Canberra Connect or ACTION, however, one should be mindful that Canberra is a public service town and the Australian Public Service (APS) is the biggest employer in Canberra. Your experience in liaison, customer service, and IT would be applicable to the APS (as would your experience in radio personal production – think of it in terms of how you can apply the skills you developed in this role to the specific job you are applying for).

For APS jobs, go to apsjobs.gov.au, however, be prepared to put a lot of effort into applying for the job – make sure you focus on the selection criteria. That means getting in touch with the contact officer, and (if you are unfamiliar with applying for government jobs) learning about how to complete selection criteria (try Ann Villiers book ‘How to Write and Talk to Selection Criteria’). Complete more than one draft, be picky, and focus on providing examples of how you have demonstrated the skills required to complete the role. Apply the STAR method. The same goes for jobs in the ACT public service.

In terms of departments/agencies, I’d stay away from immigration, DFAT, or Centrelink (but that’s just my own personal bias).

I have also been told Hays Recruitment is quite good for finding contract work in the APS, but I can’t vouch for them personally having never dealt with them myself.

Nixter Nixter 2:24 pm 02 Feb 11

I’ve been with Canberra Connect for 7 years and have nothing but good things to say about my experience here. I’ve been provided with some excellent leadership, plenty of training and development opportunities and have made some great friends. I have no intention of leaving for the foreseeable future!

Which part of the organisation are you looking at applying to work in – contact centre, shopfront, online services….?

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