12 January 2011

What can be done about shonky tradesmen?

| tomH
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I’ve just had a horrible experience with a tradesman who took most of the money and has left the job half finished.

My lawyer says that I should call him and beg him to come back and finish the job as taking him to court will just mean more legal bills.

Does anyone have any ideas how I can get the message out there so that other people aren’t burnt by the same guy?

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six_by_nine said :

We had a similar experience with a paver late last year. We engaged a tradie at the recommendation of a local paving supplier and it turned into a nightmare. The first sign of rain and all the paving washed away. We couldn’t get the paver back to fix it, and when we did finally get him on the phone he suggested drilling into the neighnbour’s wall for drainage. We ended up cutting our losses and getting a second tradie in to fix the mess.

I wish there was a forum for naming and shaming, but I know RA won’t.

Instead, I’d like to take the opportunity to recommend All Rock Landscapes & Constructions. Todd was amazing, took the time to explain everything, his quote turned up 3 days after the visit, and they did the whole job the next day. He put in some decent drainage, and fixed up the paver pattern so it’s better than the original job.

Just an update on this post in case anyone else reads this recommendation and goes with Todd (like I did):

http://www.canberratimes.com.au/act-news/authorities-issue-public-warning-about-landscaper-20130711-2prpj.html

Name and shame indeed.

small claims court is ummm quite a bit of effort, been there done that. You have to prove that the job wasnt completed satisfactorly, and that would need to be by an expert who has written a signed statement. If you don’t, the judge will just say “well im not an expert at x” and they’ll postpone the proceedings. Make sure you you get all evidence photocopied 3 times (you, judge, other guy).

460cixy said :

shonky tradies are great 🙂

There’s certainly enough of them…

shonky tradies are great 🙂

One risk not yet mentioned with small claims is that, if you reach a resolution in mediation, that is not always the end of it. We had a tenant that trashed our house (damage plust rent was in the 10’s of thousands). They agreed to pay $50 per week on a fraction of the debt (about $3k I think) which we accepted because we knew we would never see the total balance.

The made one payment and then skipped town. It turned out that breaching the order reached in mediation was not a criminal offence and it was our responsibility to hunt them down and start the court process all over again.

theblues said :

KB1971 said :

Do the work yourself………

Not everyone can do DIY jobs. Have you considered that someone may be disabled or have mobility issues that may prevent them from undertaking DIY jobs?

Or they are simply untrained and don’t have the skills to do it properly. That 4 four apprenticeship in most trades is done for a reason.

There’s the carrot approach. Describe the job as part 1 of a 3 part job, where they will get to do the other 2 parts if the first works out. Tradies are so much more keen in the quoting phase.

KB1971 said :

Do the work yourself………

Not everyone can do DIY jobs. Have you considered that someone may be disabled or have mobility issues that may prevent them from undertaking DIY jobs?

Was it a plumber?

We had a similar experience last year with one who was supposed to clear a clogged pipe and then put up a riser out of the deck to make access easier next time. We pulled up part of the deck so the plumber could get access the opening.

The plumber said he was going to a rally in Cooma or something (can’t remember what exactly) and could we pay him the whole amount and he would come back next week to finish the riser. Well he seemed like a nice guy and we paid him and ….yes drum roll… you guessed it, never to be seen again and messages on his mobile were left unreturned.

I know you will say it was our own fault but he really seemed trustworthy and was very friendly. But we all live and learn. Word of mouth is the best communication as I think one can be sued for naming and shaming but I am no lawyer so may be off base on this one.

Sure it is, have at it!

Thanks everyone for the comments and recommendations.

It looks like I’m going with a 2 pronged approach:

1. small claims court
2. name and shame on every public forum I can find.

Any recommendations? Note: I haven’t included the organisation’s name and details as I’m not sure RA is the right place for it… or is it…

T1G3R said :

Name and shame. People like this give other tradies a bad name.

Break it down……….

Name and shame. People like this give other tradies a bad name.

Ring consumer affairs, or Fair Trading.

We had a similar experience with a paver late last year. We engaged a tradie at the recommendation of a local paving supplier and it turned into a nightmare. The first sign of rain and all the paving washed away. We couldn’t get the paver back to fix it, and when we did finally get him on the phone he suggested drilling into the neighnbour’s wall for drainage. We ended up cutting our losses and getting a second tradie in to fix the mess.

I wish there was a forum for naming and shaming, but I know RA won’t.

Instead, I’d like to take the opportunity to recommend All Rock Landscapes & Constructions. Todd was amazing, took the time to explain everything, his quote turned up 3 days after the visit, and they did the whole job the next day. He put in some decent drainage, and fixed up the paver pattern so it’s better than the original job.

Name and shame.

Can JB afford the legal bills?

Golden-Alpine5:39 pm 12 Jan 11

Judge Judy.

The problem with Small Claims Court is that even if you get a judgement awarded in your favour, there is no guarantee on getting your money. Whilst the property which can be seized to settle the debt is quite broad and includes land, cars or any other property of value but does not include necessities for living or tools of trade needed to provide a livelihood. It does not include items which are subject to lease or hire purchase agreements.

Unless the tradie has gone out and bought a new plasma TV with your cash, it is unlikely he will have any assets worth seizing. In most cases like this, the money has been spent on paying previous debts.

Grumpy Old Fart11:54 am 12 Jan 11

Small Claims Court is the best option if the claim is under $10,000. It is not a complex process other than needing to know the details of the tradesperson and where a subpoena can be served. You are better of representing yourself as you know the facts. Just make sure you have as much information recorded as possible including photographs if applicable. Write your version of events down so that when you are in mediation or before the magistrate you have you story correct. Take your time when responding and don’t let anyone push you around.

Also lodge a compalint with consumer affairs and the master body for the particular trade if available.

georgesgenitals10:42 am 12 Jan 11

Tooks said :

Name and shame.

Yep, agreed.

Another vote from me for name and shame.

troll-sniffer said :

. Note that the small claims court does not require absolute legal proof of your case, you simply have to convince the referee that your claim is valid and the other party’s case is not.

Technically… the standard of proof, as for all civil cases, is ‘on the balance of probabilities’.

The Small Claims Court is good, but if the tradie refuses to turn up then it can take a while – however, in the end you will get a judgment if he doesnt show and a Small Claims Judgement is just as enforceable as a judgement from any other court ie you can send the sherrif in to seize a computer or a car or something.

Its quite an easy court to deal with yourself (its designed that way), it just takes a bit of time.

Do the work yourself………

troll-sniffer9:03 am 12 Jan 11

Small Claims Court. If your case is legit, and not just a case of you expected too much for too little money, the court will invariably find in your favour. You will also be required to attend mediation initially which is where the tradie has the opportunity to agree to a suitable arrangement.

If you do get a judgement in your favour and the tradie refuses to pay, you will then have the option of using the sheriff to grab possessions to be sold, or going through the magistrates court and hoping the verdict includesa ll your legal bills as well as the original debt.

Last time I checked it was $41.00 to lodge a small claims court action, which is added to the tradie’s if judgement is in your favour. Note that the small claims court does not require absolute legal proof of your case, you simply have to convince the referee that your claim is valid and the other party’s case is not.

Name and shame.

Yep, agreed.

You’re posting on a site that reaches the majority of the people in Canberra and asking “How do I put the word out?”……nuff said really.

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