If you’ve ever tried to configure a new computer, recover lost files or figure out why your laptop keeps crashing, you’ll know that troubleshooting IT problems isn’t always easy.
When your computer isn’t working as it should, you have a few options. You can try and resolve the issue with help from Google (okay for simple fixes but not ideal for more complex tasks like reformatting a hard drive).
You can contact technical support and hope that someone takes your call quickly.
Or you can hire an experienced computer repair professional to do the hard work for you. But what should you look for in a computer repairer, and where can you find a good one in Canberra?
Read on to find out more.
What makes a great computer repair shop?
We recommend keeping the following traits in mind when choosing a computer repairer for your home or business.
- On-site support. Look for a repairer that can come to your home or office. This saves you from having to pack up and drop off bulky items like the computer, monitor, cables and chargers. Many computer repair shops, however, are equally happy for you drop malfunctioning devices off to them instead.
- Qualifications and certifications. A skilled computer repairer should have a qualification in information technology or information technology support (i.e. Diploma of Information Technology or Bachelor of Information Technology). Depending on their specialisation, they may also have certifications from technology vendors like Microsoft.
- Area of expertise. Check that your chosen computer repair shop has experience with computers running the same operating system as yours. The steps for fixing a MacBook Pro running MacOS can be very different to fixing a Surface Pro running Windows, for example.
- Reasonable turnaround times. You shouldn’t need to wait weeks to have your computer repaired. If the wait times are too long, consider looking for a computer repair shop elsewhere.
- Honesty. A great computer repair shop will tell you if your computer can’t be fixed, or if fixing it will cost more than buying a new one. They will also provide recommendations for what to do next.
The top computer repair shops in Canberra – according to you
RiotACT’s editorial team has combed through 19 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
Does your computer need a hardware upgrade, virus removal or data recovery? Is your laptop running slower than normal, or suffering from a broken screen?
If you answered yes to any of the above, ASA Computer Repairs can help. It’s a Canberra-based mobile computer repair business with over 15 years of experience.
Renowned for quality work and efficient IT solutions, every job ASA undertakes is completed to an extremely high standard. Its technicians have current and relevant industry certifications, including CompTIA A+ce and Microsoft certifications.
With a no fix, no fee policy, you have nothing to lose by contacting ASA. Its team makes an extra effort to fix your computer on the same day, without any surcharge, to minimise disruption to you or your business.
ASA’s courteous and friendly technicians are trained to troubleshoot and repair computers at your location. Every mobile shop is fully stocked with a variety of computer parts from all the major computer manufacturers. You are also welcome to bring your computer to ASA’s Harrison headquarters for a quick fix.
Happy customer Todd shared his feedback on ASA’s website: “Great service, solved my issues and answered all my questions. Very professional!”
For straight-forward advice and an honest approach to doing business, you might like to consider ATM Computers in Belconnen. Its team has helped Canberrans solve their computer woes since 1998.
In addition to selling a range PC systems, parts and accessories, ATM Computers can assist with everything from assembling hardware and configuring operating systems to troubleshooting system level problems. Its staff includes a Microsoft Certified System Engineer, and works with both Windows and UNIX/LINUX systems.
Services are charged according to the nature of the work, the level of expertise and experience required, and where the job is being carried out.
One RiotACT reviewer wrote that they were “happy with [ATM Computers’] service and prices every time.” Another appreciated that staff are “upfront when they haven’t been able to fix something.”
Canberra Computer Doctors is an award-winning mobile computer repair business. With same-day service available and no call out fees, its talented and friendly team are experts in solving some of the most common computer problems, from internet issues to virus removal.
All work is guaranteed and comes with a no fix, no fee policy.
Customer Allison shared her experience on Google Reviews: “Great service. Appointment made in 24 hours. Problem fixed in three hours. Very easy to deal with. These guys actually answered their phone in the first instance.”
Home Computer Centre has been operating in the Canberra region for over 13 years. Described by RiotACT readers as “straightforward, honest and quick,” there’s not much more you could ask for in a computer repair company.
Services include new systems, upgrades, repairs, network services, and support for retail or wholesale solutions. Its team can do repairs on site, or work on a computer and then deliver it back to you. There is no call-out fee for on-site work but a minimum service time of one hour is required.
Customer John shared his experience with Mawson-based Home Computer Centre on Google Reviews: “Quick and efficient service at a very reasonable price.”
Aussie PC Fix handles all kinds of computer repairs for individuals and small businesses, including data recovery, upgrades, networking, wireless and internet issues.
You can choose to have work completed on site at your premises, or drop-off to Wanniassa by appointment.
Here’s what customer MH2 said about their experience with Aussie PC Fix on Google Reviews: “Mark provides great customer service and very fair pricing. He is very knowledgable about his field and I would highly recommend Aussie PC Fix for any computer-related issues you’re experiencing!”
Your experience with computer repair shops in Canberra
Thanks to our commenters who have provided insightful feedback. If you believe we have got it wrong, please let us know.
Have you had experience with any of the computer repair shops listed above? If so, share your feedback in the comments below.