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Ambulance Service Must Try Harder

By johnboy - 18 June 2009 28

The Auditor-General, Mrs Phu Tam, has cast her merciless eye across the ACT Ambulance Service and found much lacking:

    ACTAS has delivered a complex range of services against growing demand and limited capacity. There was significant scope for improvement in various aspects of ACTAS’ operation

Issues include:

    — Response times to emergency incidents have worsened in recent years and have not met targets set by government.

    — Clinical governance systems currently in place were not sufficiently robust to provide assurance of a quality service on patient care.

    — Ambulance data were not appropriately collected and analysed. In particular, modelling of ambulance data was not sufficiently developed to enable ACTAS to effectively target service delivery to the Canberra community and to strategically plan for ACTAS’ future operations.

    — Non-emergency response services (patient transfers) were not well coordinated and efficiently delivered.

    — There were deficiencies in ACTAS planning, documentation of policies and procedures, risk management and performance management and review.

The full report is available.

UPDATED: Simon Corbell has expressed his thrill at these findings, noting: The ACT has the second best ambulance response times in Australia.

When you consider that every other State or Territory has significant rural populations this is not such a great achievement.

What’s Your opinion?


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Ambulance Service Must Try Harder
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cow_man30 1:49 am 07 Jul 09

nanzan said :

Could the resources of St John Ambulance be used to alleviate some of the pressure on the ACT Ambulance Service? For instance, could St John Ambulance take over some of the routine transfer work, or the ambualnce attendance at public events?

In other states possibly, but unfortunately St John ACT doesn’t have the cars or staff to do it…

Thumper 11:52 am 22 Jun 09

No.

nanzan 11:31 am 22 Jun 09

Could the resources of St John Ambulance be used to alleviate some of the pressure on the ACT Ambulance Service? For instance, could St John Ambulance take over some of the routine transfer work, or the ambualnce attendance at public events?

gun street girl 5:44 pm 20 Jun 09

miz said :

Bonejac makes a good point – I wish those at the coalface would be treated more respectfully when they suggest fixes to ongoing problems. Goes for bus drivers too, in relation to timetable debacles.

Same goes for those who are working in the hospitals. Clearly, the Government isn’t particularly interested in common sense.

miz 5:39 pm 20 Jun 09

Bonejac makes a good point – I wish those at the coalface would be treated more respectfully when they suggest fixes to ongoing problems. Goes for bus drivers too, in relation to timetable debacles.

vg 3:35 pm 20 Jun 09

“Yes. We are all lousy drivers and we can’t even get out of the way of ambulances”

Spend a few hours in an emergency services vehicle.

Yes, most people are lousy drivers who can’t/won’t get out of the way (despite room a plenty)

Bonejac 3:17 pm 20 Jun 09

You know the strange thing though……. almost all the recommendations in the Audit report have been suggested to ACTAS management by the staff on road for years now…. And now that the official paper work has backed them up the chief minister doesnt like the results. Strange world we live in really when a democratic country has a deranged despotic overlord like Stanhope having tantrums because reality doesnt coincide with his world view.

Yes. We are all lousy drivers and we can’t even get out of the way of ambulances. Unfortunately unlike you we can’t make our vehicles levitate or move into spaces that aren’t there. Most of us do our best to make room. This has fcuk all to do with this post.

You can change lanes if moving, pull onto the shoulder, or if stuck in a line of traffic stay still so the emergency vehicle can, if necessary, mount the kerb and drive around you. This sort of excuse making is typical of the piss poor driving attitudes you see in this town.

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