In recent years, most restaurants/cafes in Canberra have adopted outrageous, non-customer friendly policies regarding bill payments. As one of many people who don’t use cash, eating out with friends is quickly becoming a nightmare.
For example, at one popular venue:
We do not split bills. Minimum 10.00 for card transaction. All prices are GST inclusive. Surcharge applies on Sundays (10%) & public holidays (15%). 3% card fee applies for Amex & Diners. 1.5% card fee applies for Visa & Mastercard.
Can anyone tell me if there is a place in Canberra that meets the following criteria:
- No card minimum or surcharge for any card including AMEX
- No weekend/holiday surcharge
- Happy to split bills and accept card for each person’s portion
- Somewhat decent food/coffee
This stuff is a basic expectation in other countries. In the USA, you might see “we only split bills 6 ways or less” – now that’s an acceptable restriction.
In a time where every other industry has gone cash-free, why are hospitality and retail business owners so out of touch?