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Does ANY cafe/restaurant in the ACT meet your service expectations?

By braddonmonsta 31 July 2013 64

In recent years, most restaurants/cafes in Canberra have adopted outrageous, non-customer friendly policies regarding bill payments. As one of many people who don’t use cash, eating out with friends is quickly becoming a nightmare.

For example, at one popular venue:

We do not split bills. Minimum 10.00 for card transaction. All prices are GST inclusive. Surcharge applies on Sundays (10%) & public holidays (15%). 3% card fee applies for Amex & Diners. 1.5% card fee applies for Visa & Mastercard.

Can anyone tell me if there is a place in Canberra that meets the following criteria:

  • No card minimum or surcharge for any card including AMEX
  • No weekend/holiday surcharge
  • Happy to split bills and accept card for each person’s portion
  • Somewhat decent food/coffee

This stuff is a basic expectation in other countries. In the USA, you might see “we only split bills 6 ways or less” – now that’s an acceptable restriction.

In a time where every other industry has gone cash-free, why are hospitality and retail business owners so out of touch?

What’s Your opinion?


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64 Responses to
Does ANY cafe/restaurant in the ACT meet your service expectations?
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Objective 3:28 pm 01 Aug 13

rosscoact said :

Objective said :

DanRayner said :

Heya

Dan @ Bittersweet in Kingston here.

We do the first three without question, the last one you’ll have to be the judge of when/if you come in for a visit (personally, I love the coffee & food we serve – but I might be a bit biased)

Cheers!

The implication here being that your prices are higher to offset surcharges/penalty rates/etcetc. Unfortunately, that makes me less inclined to visit your establishment. Subsidizing people like the OT doesn’t sit well with me.

Hardly an objective comment as well as being erroneous.

I use Bitter Sweet regularly and their prices are no higher than any other cafe so perhaps dismounting off your high horse is in order?

Actually my comment is purely objective and correct. Seems many people are disillusioned and believe costs just vanish into thin air. The cost of providing such services is being absorbed somewhere. If it is as you claim, and their prices are the same as any others, then perhaps they’re absorbing the costs in other ways. E.g. lower quality ingredients, less staff, paying staff less, etcetc.

Ultimately, if I don’t make use of services they provide for ‘free’, which objectively raise costs, I’m subsidizing the people that do. And I would contend that people who believe this to be a reasonable course of action are the ones who should get off their horse, not the other way around. I’ll pay for the service I receive, not what someone else does. Cheers buddy.

Diggety 2:24 pm 01 Aug 13

HiddenDragon said :

Let’s get serious, the obvious solution is for a government takeover of all of these slack, profiteering cafes, restaurants, bars, shops etc. etc. Whether it’s a takeover by the federal or local government, it won’t matter – long suffering Canberrans will then be assured of the world-class, dazzlingly efficient, friendly, responsive, flexible, amazingly affordable service which is the hallmark of the Canberra public sector.

Lol.

HiddenDragon 1:39 pm 01 Aug 13

Let’s get serious, the obvious solution is for a government takeover of all of these slack, profiteering cafes, restaurants, bars, shops etc. etc. Whether it’s a takeover by the federal or local government, it won’t matter – long suffering Canberrans will then be assured of the world-class, dazzlingly efficient, friendly, responsive, flexible, amazingly affordable service which is the hallmark of the Canberra public sector.

KB1971 11:50 am 01 Aug 13

tuco said :

There’s a place in Woden that does toasted sandwiches. Or untoasted, as the case may be.

I hear they are a bargain!

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