Trellis Data head of customer delivery James Meszes and head of business solutions Samuel Ryan accept the Business and Industry Solutions category of the Australian Information Industry Association’s iAwards at the state level. Photo: Paul Knight.
From finance to legal, media to marketing, industries the world over are benefitting from real-time speech-to-text technology.
In an era of increased anxiety around national security, cyber security and the nation’s sovereignty, it’s comforting to know a homegrown company is leading the charge on a secure version for the country’s more sensitive industries.
Intelligence, defence and law enforcement agencies are among the users of Trellis Data Group’s secure speech-to-text technology.
The product has been designed for clients who need maximum security for their transcripts but also, maximum accuracy.
It takes humans about three to four hours to manually transcribe one hour of audio with 99 per cent accuracy.
Speech-to-text technology transcribes in real time, and Trellis Data’s product does it with 95 per cent accuracy – better than some of the best-known AI models, including Open AI (makers of Chat GPT), according to head of communications Tim McLaren.
“In our benchmark testing we ran our example use case for a local client. We were getting 94.7 per cent accuracy whereas Open AI was getting 90.7 per cent,” he says.
“We’re solid competition.”
Speed and accuracy aren’t everything – Trellis Data has the added attraction of being a sovereign Australian entity and its clients place the highest value on their data.
Users of the AI model still have to input their data as they would with traditional online speech-to-text technology to produce results. However the critical difference in Trellis’ technology is that it can function in a secure environment, disconnected from the internet.
“Data security and privacy is paramount for our customers. Knowing where their data is going, certainty that it’s not going outside their organisation or turning up on servers somewhere overseas is crucial,” Tim says.
“If you’re an intelligence agency or law enforcement, and you have to transcribe an interview for example – you want that data to remain in-house.
“They need to maintain custody of their data through its complete lifecycle. This product allows that.”
Trellis Data’s technology, designed to be adapted for bespoke uses, integrates the software with a client’s own enterprise software.
As a result, an audio file can be sent to the AI model and the resulting transcript comes out in the format most useful for them.
Complementary key word search features further enrich the value of the data, and can even provide alerts when certain key words are detected – a major boon in intelligence.
For this, Trellis Data took out the Business and Industry Solutions category of the Australian Information Industry Associations iAwards at state level earlier this year.
Husband-and-wife team Michael and Rachel Gately founded the Canberra-based technology company to make the latest machine-learning capabilities available to government and enterprise, and help them achieve unprecedented efficiencies.
“Their passion started a company that’s proudly Australian owned and operated, to give Australia leading AI solutions that were homegrown,” Tim says.
The product is already used across three continents – in Australia, South East Asia and Europe – and is about to be deployed in another two.
It can be adapted to allow for countless requirements – from compensating for background noise to translating with respect to different dialects. As such, any business with the need for spoken word to be transcribed quickly and with a high degree of accuracy – whether it’s a podcast or a university lecture – will begin to see the value in an end-to-end tailored solution.
As concerns around sovereignty and cyber security further galvanise the nation, an increasing number of businesses will see the advantages of a homegrown product.
“We are in the next industrial revolution. The way we build and manufacture things will in part rely on our ability to use AI, and it’s essential that Australia has that capability locally,” Tim says.
“That’s where we fill the gap.”
For more information visit Trellis Data.
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