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Salvation Army being greedy buggers.

Genie 28 August 2009 74

Just got home from doing my monthly raid of the Salvation Army Store in Mitchell and I’m utterly disgusted.

To start with the staff are extremely rude and arrogant considering they work for a charity organisation. Some of these people are PAID to be there. If they were my employees – they would be fired on the spot.

I mostly go out and shop for all the second hand toys and occasionally clothes.. back in the day the staff would look at the bags I had filled up and make up a rough amount estimation. Eg/ a garbage bag full of stuff toys no more than say $15-$20.. NOW they wanna pull every item out one by one and count them and then have a go at your because they have to count through over 50-100 items and tally up the individual amounts. (this can take up to half an hour) So these days a garbage bag of goods will now likely cost me over $100. Even on days when I have taken in large quantities of items to donate, they aren’t even willing to offer a slight discount and all pensions/health care card discounts no longer apply. I am utterly disgusted that a charity who receives all their goods for free, aren’t even willing to look after customers who donate items every time they go out there.

Today I encountered a rather insulting staff member, who once she inspected the items I wished to purchase her reaction was “oh your one of those people who go to Trash & Treasure – we are trying to stop you people by charging you more” . No I don’t go to Trash and Treasure but why should it matter WHY I am purchasing the items ?? I am giving the charity my business, so why is my money and different to anyone elses.

Back when I was only paying around $15 for a bag of goods, I was always thanked for taking the stuff of their hands. And just as a side note, I never used my pension card when i was entitled to the items for free. I was always happy to pay for it.


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Salvation Army being greedy buggers.
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Merle 6:15 pm 03 Sep 11

Farmer said :

well we got burnt out in a house fire, never had insurance lost every thing, we phoned the salvos and asked for a wardrobe so we could put our clothes in because we moved in to our hay shed, there comment was oh there one of out biggest sellers, they thought about it for a while and then sent out two wardrobes you wouldn’t even take to the tip they were crap,

You asked for a wardrobe, they gave you two, and you’re complaining because your free furniture wasn’t up to your standards?

Stevian 4:54 pm 03 Sep 11

Coda said :

wow I thought charities were there to help those in need. So if pensions cant affort to shop there and people who lose there house and need assistance get the bottom of the barrel junk, I dont see the Salvos as very charitable..

They do what they can with what they get. Blame your fellow citizens

Henry82 12:59 pm 03 Sep 11

Farmer said :

well we got burnt out in a house fire, never had insurance lost every thing,

And what did we learn from this experience?

Oh, The fact they said it was one of their biggest sellers was a clue that you’re not going to get anything great.

I-filed 12:31 pm 03 Sep 11

Anna Key, please stop resurrecting very old posts! It’s so annoying!

poetix 12:30 pm 03 Sep 11

I’ve always found the Mitchell Salvos staff to be fine. Perhaps because I don’t argue with the prices, which they probably don’t have the authority to vary, anyway. I doubt that anyone would carry on like that in Kmart or David Jones, somehow.

Ben_Dover 10:23 am 03 Sep 11

milkman said :

Second, they provided what they could, and you’re not happy.

They “provided” what they couldn’t sell, not the same thing.

Coda 10:21 am 03 Sep 11

wow I thought charities were there to help those in need. So if pensions cant affort to shop there and people who lose there house and need assistance get the bottom of the barrel junk, I dont see the Salvos as very charitable..

milkman 4:03 am 03 Sep 11

Anna Key said :

Farmer said :

well we got burnt out in a house fire, never had insurance lost every thing, we phoned the salvos and asked for a wardrobe so we could put our clothes in because we moved in to our hay shed, there comment was oh there one of out biggest sellers, they thought about it for a while and then sent out two wardrobes you wouldn’t even take to the tip they were crap, they get there stuff for free advertise as a charity organization so they don,t have to pay tax then put a huge price on there stuff and send very little money out to people who need it, and when they come for the red shield appeal i just tell them to p off, when they come door knocking we found Red cross and st Vincents were fantastic couldn’t fault them one bit
Some one should do an audit on the salvos and find out where the moneys going, because it;s not going where it’s supposed to.

Is it the salvos fault you didn’t have insurance? Maybe they didn’t have a hand carved teak and rosewood wardrobe that would meet your standards. You needed a wardrobe, they gave you one.

+1. Firstly, why would you not have insurance? Second, they provided what they could, and you’re not happy.

Anna Key 10:43 pm 02 Sep 11

Farmer said :

well we got burnt out in a house fire, never had insurance lost every thing, we phoned the salvos and asked for a wardrobe so we could put our clothes in because we moved in to our hay shed, there comment was oh there one of out biggest sellers, they thought about it for a while and then sent out two wardrobes you wouldn’t even take to the tip they were crap, they get there stuff for free advertise as a charity organization so they don,t have to pay tax then put a huge price on there stuff and send very little money out to people who need it, and when they come for the red shield appeal i just tell them to p off, when they come door knocking we found Red cross and st Vincents were fantastic couldn’t fault them one bit
Some one should do an audit on the salvos and find out where the moneys going, because it;s not going where it’s supposed to.

Is it the salvos fault you didn’t have insurance? Maybe they didn’t have a hand carved teak and rosewood wardrobe that would meet your standards. You needed a wardrobe, they gave you one.

Farmer 9:37 pm 02 Sep 11

well we got burnt out in a house fire, never had insurance lost every thing, we phoned the salvos and asked for a wardrobe so we could put our clothes in because we moved in to our hay shed, there comment was oh there one of out biggest sellers, they thought about it for a while and then sent out two wardrobes you wouldn’t even take to the tip they were crap, they get there stuff for free advertise as a charity organization so they don,t have to pay tax then put a huge price on there stuff and send very little money out to people who need it, and when they come for the red shield appeal i just tell them to p off, when they come door knocking we found Red cross and st Vincents were fantastic couldn’t fault them one bit
Some one should do an audit on the salvos and find out where the moneys going, because it;s not going where it’s supposed to.

Genie 10:30 pm 13 Jul 10

Wow talk about bringing a dead post back to life.

Benway I think you are correct I worded my OP rather rude and bluntly. I was posting on behalf of my mother. Originally she would go in and buy one or 2 green bags of toys and only pay up to $15 per bag. Then the price got up to $50 even $100 for a bag of second hand toys.

My family no longer shops at the Salvo’s stores. The reaction of staff got to the point of “oh its you, the price is double for you.” We used to do a monthly shop there buying toys spending up to $100. If they dont want our money – tough !

The worst came when my mother went to the Woden Salvo’s and spent around an hour tidying up and sorting through the mess of toys they had. The supervisor for the day offered her a job, if she wanted to come in and spend a few hours a week she could take stock home for free or at a much discounted rate. He explained that there was boxes of stuff that needed sorting out the back, and had been sitting there for months, they just needed volunteers to help out. My mother said she would be happy to go through and clean up dirty toys or throw out anything badly broken. When she phoned the manager the next day to arrange a time to come in, she was told the guy the day before wasnt allowed to offer her a job, and her help wasnt welcome. ‘My mother was extremely disappointed as she is on a disability pension and was looking forward for someway to spend her time helping others… But now the Smith Family is one of the last places she goes.

benway 6:13 pm 13 Jul 10

There are still some nice shops around newtown , and in King’s Cross , the Op Shop “Beatniks and Bohemians” outside the Wayside Chapel is still an Op Shop the way they are meant to be !! Possibly my favourite little op shop in Sydney.

benway 6:09 pm 13 Jul 10

I totally agree the Salvation army are a rip off. It is just a shame the original poster was not careful with their wording and made themselves sound like a terrible hoarder “Garbage bags full of toys” just sounds like excess, however, she is not wrong at all about the prices or the staff.
The way they structure the business end now is hardly charitable. The bulk of the money is NOT lining the pockets of the poor .
If you want a nice men’s jacket there these days, you are looking at $50 minimum virtually anywhere in Sydney. You may get something nice for $30-$40 , but doubtful. They do not even have to be leather, they can be fake leather jackets! I have seen LOADS of fake leather jackets priced at $60, $70 and sometimes more. I saw a whole rack of DAGGY slacks and coats for $50 for JUST the slacks and $50 for JUST the coat.
You could get something NICE and NEW for that price at a first-hand clothing shop !!
I refer to all those Salvos in the city , and the inner West , and Ryde and Gladesville , Rozelle etc. I never buy from the Salvos anymore. And I do prefer to throw most of my things out now, or if they are rare or antique, find another nicer business or individual to give them to.

The Salvos stores to my mind [and I suspect many people would expect] should ideally be a COMMUNITY store as well as a charity, and it is really LOW on both those qualities these days.

The don’t pay rent, they get subsidized by the government, many of their staff are not being paid by the Sallies , their merchandise is FREE for them , they pay NOTHING for it , and are charging ridiculous amounts for it .

F**CK ‘EM. F**CK the Salvos STORES [not the real Sallies who are out there doing their wonderful bit]

Well, that’s my rant.

I feel the same way about St Vincent De Paul “Vinnies” shops these days too.

lynette 5:58 pm 08 Oct 09

madjimmy said :

I saw a computer desk in the Salvo store at Tuggers the other day. It had a few dings and scratches, but overall not a bad desk. Price tag on it was $250. Funny thing is I have the exact same desk at home, we got it from Target a year ago for just under $150 (without the dings and scratches)…….Caveat emptor……If the Salvo staff give you an unrealistic price for something just tell ’em they’re dreamin.

I ended up buying that desk for $25.00 the manager Karen was very nice it was meant to be $25.oo she laughed and said the assist wasnt wearing her glasses the day she priced that one.

sera 1:28 am 02 Oct 09

Bewildered is very right – “The sad thing about all of this is that there are some very kind, honest and decent people working for the Salvation Army.”

Someone in my family group (I’m ashamed to say) has been with a store for quite a while now. Rather than look for work, this is his part-time escape from a ‘real’ job and looks like remaining that way. He does his time or should I say ‘days’ per week and he’s off the hook possibly for years, while he stays on the dole.

I can say that unless this one place is an exeption, which I find hard to believe that they are indeed ripping off the needy. When a person ‘working’ there can make calls to friends to let them know what they can get ‘cheaper’ or near for nothing – then that’s definitely ripping off the needy in my books. And workers can’t do that without others working there knowing or possibly/probably doing the same – it’s not possible.

There was a time I thought when there were paid staff plus the volunteers. I’m not sure who the volunteers consist of now. Are they mostly dole bludgers also, doing a couple of days a week instead of looking for work?

On a personal note, for myself, I stopped going into the stores a while back anyway. There is no excuse for rudeness and I found myself tripping over myself trying to be nicer than I would be in any store because it was the Salvos but hearing how they talked to some, then being spoken to the same way I exited. One fair and friendly worker was rare. The rudeness too common.

I also like someone else here heard a single mother being spoken down to when she was a 50c coin short of what seemed to me an overpriced child’s jacket to me. There is no need for that. Not anywhere.

I have lost my once high regard for the Salvation Army.

Equalist 2:29 pm 27 Sep 09

Salvo’s Stores is an increasingly Capitalist/Corporatist entity. It is important to note that a substantial portion of funds raised by the sale of donated goods now has to pay excecutive salaries to senior staff along with perks like private use company vehicles and free petrol. Senior personell are attracted to executive positions through the incentive of high remuniration and bonuses/perks just like any other company. Thus the driver to work for the Salvo’s has shifted from ‘working for the benefit of others’ to pure self interest. Consequently the culture of the organisaton has changed. This will lead the Salvation Army to a crisis of credibility and morality.

Bewildered 10:49 am 18 Sep 09

I have to agree with rottweiler as I have personally witnessed how many of the Salvation Army Officers benefit from others kindness. I know for a fact that many of the houses left to the Salvation Army in people’s wills are used for personal reasons. They are not sold to benefit the needy.

I wish that I did not know as much as I do, as it honestly makes me sick to the stomach. Money that was intended to help disadvantaged members of our society is embezzled, or spent where it was not intended. Flash cars are not an uncommon sight amongst those higher up. And money that is funded by the government to assist their social services is often tapped in order to make a profit.

The sad thing about all of this is that there are some very kind, honest and decent people working for the Salvation Army. These people have a genuine desire to help those in the community, but the moment a service is not making a profit for the Salvation Army it is ditched.

Although many businesses may operate in a immoral even despicable manner, they do not claim to be based on religious ethics. They do not claim to be a charity with a sole purpose of assisting those in need. The Salvation Army wants to be treated as a business when convenient to them, and the moment anything goes wrong they pull out the charity card. They steal from the poor to make themselves rich. It makes me feel very disillusioned, as one could never even dream that a religious charity could do so much bad. Nevertheless, I feel some sense of relief in knowing that any people doing such wrong will one day face the repercussions.

rottweiler 9:10 am 03 Sep 09

The salvo’s are run like a business and should be treated like any other business .. all officers are paid some very well, most senior officers live in house’s owned by the salvo’s at a very discounted rent are furnished by the best of donated goods, are given cars to drive around in, some of the people who work in the store do ring family saying “they have an item that would look good in your house come get it today or I have to put it out for sale”.

YES they help the needy but only after helping themselves.And yes they do have volunteers and crims helping in stores but they are the one willing to give you a reasonable price for items it’s the person who runs and gets paid to run the stores that are rude, sometimes very bitchy and want ridiculous prices.Just to give you people an idea of prices of average clothing in stores Womens: tops $7-$9 pants $9-$15 jackets $20-up suits $20(depending on brand)$40-$50or more Mens are very simpler Childerns take $2 off tops and pants.

I too used to do a monthly shop at salvo’s but have recently stoped due to the rudeness of staff and stop of 50% discounts to pensioners now i can shop elsewhere like kmart, best and less etc for cheaper and better quality, Now I’m talking to family and friends about holding a garage sale to sell and give away our second hand goods as I believe only a small percentage of the salvo’s money gets to where it’s needed.

Whatsup 10:33 am 31 Aug 09

If the price is too high don’t pay it unless you are planning to consider it as a donation to a worthy cause. The person behind the counter may not be the most wonderful customer service person you have ever met, they might have bigger issues than you do. The world isn’t a perfect place, that’t why the Salvos do what they do. At least they are trying to help fix the problem, not add to it.

Clown Killer 10:12 am 31 Aug 09

You could be right about the dumping fee LMT.

I do recall however that ABC 666 had some bloke from the Salvation Army on the radio last Easter after a particularly bad long-weekend of dumping and he was saying that it cost the Salvos about $50,000 a year to deal with the crap that people dump at the charity bins.

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