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Significant slow internet speed lately in Dunlop area

By MangaGal 10 April 2010 74

Did anyone else notice this significant slow internet speed lately in Dunlop (I’m in Jarramlee Park)?

Two weeks ago I was getting frustrated with my supposedly ADSL speed slowed down. So I used my provider’s speed test application online to check the speed. A couple of weeks ago, I got roughly 780kb/sec download speed, which isn’t bad for me, being on a pair gain system.

This week, the internet speed was even slower. Today, I checked, it’s running at 46kb/sec!!!!!!!!!!!!! Hello? Am I going crazy? WTF? It’s slower than a dial-up modem!!!!!!!!!!!!!!

Seriously, Telstra needs to get their act together and do something about it. There are more and more residents moving into Dunlop area and needless to mention the Gungahlin area, and why do we have to suffer the consequence of other people’s incompetency?????

I’m getting more and more frustrated as days go past. I need to work from home from time to time but right now there is no way for me to do a simple search. It took about 1 min to load RiotACT website and another 1 min for me to open my Gmail to retrieve my password. How long do you think will take me to do a stock image search in an online photography library????!!!!! The bloody front page wouldn’t even load!!!!! I’ve been downloading an artwork specs sheet, less than 1MB PDF, for over 5 minutes now.

My patience is running thin!!!!!! Not to mention my deadline is apporaching. I think we, who have to go through this, need to think of a way to get our points across. TELSTRA NEEDS TO DO SOMETHING ABOUT THIS!!!!!!!!!!! We are living in a digital world right now and they can’t even provide a basic and stable broadband infrastructure!!!! What a joke!!!!!

Dunlop isn’t out in the countryside. It’s in Canberra, the capital city of Australia, and I have internet speed slower than a dial-up modem. Tell me if I don’t deserve the right to be furious?!

What’s Your opinion?


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Significant slow internet speed lately in Dunlop area
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drewbytes 8:56 am 20 Oct 13

Bump for an old thread. Three or four days ago my download speeds have decreased dramatically from around 6.3 mb/s to 0.09 (Speedtest results) so that ADSL is unusable. I have 2x ADSL lines both with different providers and both lines have the same issue. My ISP’s say they have had a number of reports of this from the Dunlop area. It doesn’t matter what time of the day or night, it’s the same.

Very frustrating. Upload speeds are normal however.

resci 3:08 am 24 Jan 11

just been on the phone for three days to bigpond/telstra and well to cut an abusing story short
…it comes down to this one simple fact…. because i am 5 km away from the adsl 2 exchange in a brand new suburb (crace)… this leav’s me with a 2 year contract at full price paying for adsl 2+ wich clocks at 280 kb/s max!!!!!! I’LL REPEAT THAT… MY MAX SPEED FOR ADSL 2+ AT MY ADDRESS IN GIRALANG IS 280 KB/S!!!!!!!!!
then they tell me (bigpond) that the axceptable speed for adsl 2+ is 110 kb/s WTF!!!!!!! that is unexceptable… if you are looking to sign up with big pond DON’T…..
anyone else got this problem… why isn’t there an exchange for my area???? TELSTRA give me something for my money and stop ripping me off…. I erge all users in my area giralang,kaleen etc. to visit http://www.speedtest.net and check your speed if you are on adsl 2+ it should be around 1500 kb/s minimum…. how do we get a adsl 2 exchange closer to us?????

DMN 11:30 pm 14 Sep 10

DMN said :

DMN said :

Michael_E said :

I live on Stump jump cers in dunlop, my ISP is Netspace. they say the problem is the Exchange.. i have tried everything on my end, even got a new router modem.. so could they be wrong?

Unfortunately all your ISP can see is the exchange, from the exchange to your house is Telstra wholesale which your ISP cannot see, generally if there is a problem you will be told to reboot your modem which of course doesn’t fix the issue. If go through some of the posts above there are conversations about this very thing. I am on a 8000KB plan with PacNet and due to the famous Dunlop RIMS it was shaped to 2500KB and the ping times/latency were just ridiculous (still pay the same dollars tho) – this went on for nearly 18 months, I complained and complained then I was eventually told that Telstra will be fixing the backhaul issue – this was due for completion by June 30 2010:

http://telstrawholesale.com/products/data/adsl-reports-plans.htm

Anyway about a month ago my download speed increased to what I am paying for and the ping times are what they should be approx 40ms (not too bad for a RIM) and 6.85mbps download – upload is approx 3.5Mbps I thought I was dreaming but it has stayed like this for the past month – I dared not to say anything in case it was a mistake. But the funny thing is that my ISP rang me last week to say that they (Telstra)are still trying to fix the congestion issue at the exchange so in other words they really have no idea what’s going on – communications companies with a total lack of communication!!

BTW I am on Branson street so just around the corner – keep on hassling your ISP!

UM – had the decimal point in the wrong place re the upload so should be .35Mbps OR 358Kbps – apologies…told you I was dreaming 🙂

well well well…wouldn’t you know it our good friends at the Melba exchange aka Tel$tra have begun shaping our adsl lines again even though they state shaping has been removed from 8Mb/s DSL-L21G Services…I am back to where I was before they removed shaping around 3 months back – Tel$tra showing us all how to be sneaky and dupe it’s customers in the hope they won’t notice – got to hand it to them 🙂

Michael_E 4:07 pm 01 Jul 10

Thank you so much DMN
you have been more helpful in your single post than anyone else in the past 12 months.

So my question is now, is there any thing i can do about it??

Gungahlin Al 3:50 pm 01 Jul 10

Dunlop residents are welcome to come to the GCC meeting on 14 July to take it up Chris Taylor direct.
See new thread on the issue. (Not sure why comments are off on that thread.)

DMN 3:05 pm 01 Jul 10

DMN said :

Michael_E said :

I live on Stump jump cers in dunlop, my ISP is Netspace. they say the problem is the Exchange.. i have tried everything on my end, even got a new router modem.. so could they be wrong?

Unfortunately all your ISP can see is the exchange, from the exchange to your house is Telstra wholesale which your ISP cannot see, generally if there is a problem you will be told to reboot your modem which of course doesn’t fix the issue. If go through some of the posts above there are conversations about this very thing. I am on a 8000KB plan with PacNet and due to the famous Dunlop RIMS it was shaped to 2500KB and the ping times/latency were just ridiculous (still pay the same dollars tho) – this went on for nearly 18 months, I complained and complained then I was eventually told that Telstra will be fixing the backhaul issue – this was due for completion by June 30 2010:

http://telstrawholesale.com/products/data/adsl-reports-plans.htm

Anyway about a month ago my download speed increased to what I am paying for and the ping times are what they should be approx 40ms (not too bad for a RIM) and 6.85mbps download – upload is approx 3.5Mbps I thought I was dreaming but it has stayed like this for the past month – I dared not to say anything in case it was a mistake. But the funny thing is that my ISP rang me last week to say that they (Telstra)are still trying to fix the congestion issue at the exchange so in other words they really have no idea what’s going on – communications companies with a total lack of communication!!

BTW I am on Branson street so just around the corner – keep on hassling your ISP!

UM – had the decimal point in the wrong place re the upload so should be .35Mbps OR 358Kbps – apologies…told you I was dreaming 🙂

DMN 12:47 pm 01 Jul 10

Michael_E said :

I live on Stump jump cers in dunlop, my ISP is Netspace. they say the problem is the Exchange.. i have tried everything on my end, even got a new router modem.. so could they be wrong?

Unfortunately all your ISP can see is the exchange, from the exchange to your house is Telstra wholesale which your ISP cannot see, generally if there is a problem you will be told to reboot your modem which of course doesn’t fix the issue. If go through some of the posts above there are conversations about this very thing. I am on a 8000KB plan with PacNet and due to the famous Dunlop RIMS it was shaped to 2500KB and the ping times/latency were just ridiculous (still pay the same dollars tho) – this went on for nearly 18 months, I complained and complained then I was eventually told that Telstra will be fixing the backhaul issue – this was due for completion by June 30 2010:

http://telstrawholesale.com/products/data/adsl-reports-plans.htm

Anyway about a month ago my download speed increased to what I am paying for and the ping times are what they should be approx 40ms (not too bad for a RIM) and 6.85mbps download – upload is approx 3.5Mbps I thought I was dreaming but it has stayed like this for the past month – I dared not to say anything in case it was a mistake. But the funny thing is that my ISP rang me last week to say that they (Telstra)are still trying to fix the congestion issue at the exchange so in other words they really have no idea what’s going on – communications companies with a total lack of communication!!

BTW I am on Branson street so just around the corner – keep on hassling your ISP!

Michael_E 8:05 am 01 Jul 10

I live on Stump jump cers in dunlop, my ISP is Netspace. they say the problem is the Exchange.. i have tried everything on my end, even got a new router modem.. so could they be wrong?

DMN 11:55 pm 30 Jun 10

Michael_E said :

I also live in the Dunlop area and every single night, for the past 12 months or so, with out fail i experience painfully high latency and internet slow down. My ISP (Netspace) tells me that the Melba exchange is on Telstras Congested list.

I am looking forward to hearing what the Telstras boss is going to say at this meeting, which was postponed to the 14th of July i believe. I am hoping that something is going to be done and soon. i am sick of paying for a broken service.

Just wondering if anyone has any more information. I am also wondering if there are any Dunlop residence that are not experiencing a slow down or latency.?

Hi Michael_E – it’s not the exchange that’s the issue it’s the backhaul to the Melba exchange…where abouts in Dunlop are you + who’s your isp?

Michael_E 6:11 pm 30 Jun 10

I also live in the Dunlop area and every single night, for the past 12 months or so, with out fail i experience painfully high latency and internet slow down. My ISP (Netspace) tells me that the Melba exchange is on Telstras Congested list.

I am looking forward to hearing what the Telstras boss is going to say at this meeting, which was postponed to the 14th of July i believe. I am hoping that something is going to be done and soon. i am sick of paying for a broken service.

Just wondering if anyone has any more information. I am also wondering if there are any Dunlop residence that are not experiencing a slow down or latency.?

Gungahlin Al 4:39 pm 27 Apr 10

Look out! Telstra boss Chris Taylor has accepted our invite. He will be attending the Gungahlin Community Council meeting on 9 June, at the Palmerston Community Centre Tiptree Crs (behind the shops), from 7.30 pm.

From the comments we’ve been getting on our website article, the room ain’t going to be big enough…

For those unable to attend, as always we will video the whole meeting and post it online.

Wonder if I should invite someone from a couple of the other ISPs too??

Gerry-Built 8:40 am 22 Apr 10

DMN said :

Telstra have now committed themselves to upgrading a number of exchanges that have insufficient backhaul – Melba is one of them

That would be good news!!! Obviously a little pressure getting to them…

I’ll call my ISP (TPG) and see if they can confirm.

DMN 11:45 pm 21 Apr 10

Hi guys – I have been told by my ISP today that Telstra have now committed themselves to upgrading a number of exchanges that have insufficient backhaul – Melba is one of them – apparently this is to be completed by June 30 this year.

We all live in hope!

JC 8:02 pm 21 Apr 10

Smeg said :

Not sure if the OP knows what he is talking about. There is No RIM in Dunlop and Dunlop is on the Melba exchange not Crace.

Gungahlin does has massive issues at the moment. They have a sub exchange that is just an extension of the Crace exchange which services a very large area and is also a very rapidly growing area. This however should have no effect at all on Dunlop.

The problems you are seeing with your connection is a Layer 1 issue in Sydney for people on particular plans usng the telstra backbone. Its been ongoing for several weeks. Its a result of Agile and other layer 2 providers buying large chunks of layer 1 carrier service to the states. (Not gunna explain Layer 1 and layer 2 internet to laymen without being paid for it)

The short version of this is. Stop using Crappy telstra backbone services. They charge for both upload and download and have high overheads. They do not pay for download from their carier service and it’s just a method of leeching more money out of you.

In the last 2 months people in Canberra (myself included) on non-telstra backbone services have see their internet speeds halve.

Most if not all of Dunlop is most certainly on a RIM’s or CMUX’s (the newer parts). As for using services other than Telstra that is the core problem. With RIM/CMUX suburbs Telsra is the only option, unless we can somehow get other ISP’s to start depolying ADSL termination equipment into street cabinets. But bet ya even if that happened the NIMBY’s would be complaining about the eyesores!

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