I’d like to get some thoughts and feedback from the Rioters about Mill Cafe in Civic.
I’ve always walked past this place to get to other eateries and never really felt the urge to go in and try their food. It always seems quite empty with only 1 or 2 tables filled.
Our story begins with a LivingSocial deal for this place. Yes I know there have been many horror stories about LivingSocial but I’ve only had good experiences so far. The point of this post is not for LS but to reveal the incompetency of the Mill Cafe’s owner.
We paid 14 dollars for 37.80 worth of “Breakfast or Lunch for Two including a Main, Coffee and Sweet Treat Each”. Conditions on the voucher said “Not valid on holidays” and “No bookings needed”.
This is what our collective experience has been:
- A friend tried to use her voucher on the 24th of December and was refused due to it being a “holiday.” This point is arguable I guess.
- We tried using this early January. The man grunted at us to look at the sign on the register. We had to call a mobile number to book for LS vouchers… cafe was empty with the exception of two seats. We were so tempted to be a smartass to call on the spot!!
- Our voucher expires on January 20th. Tried calling today to explain the situation even though they’re booked out this whole week. They said to call Thursday to see if they could work some deal out. Here’s the clincher – They are apparently exploring options to help with this demand by charging an extra five dollars to extend the deal past the expiry dates.
Seriously, what the hell? Some people will say it’s only a small amount of money but I’m pissed off based on principle. Google the reviews and there are around 8 people so far with the same bad experience as us, with rude service/bad food for those who actually had food there.
What do you guys reckon? Obviously they can’t cope with the demand so they should have placed better conditions for this deal. We’ve asked for a refund from LS (who haven’t responded) but the part in bold is the interesting bit. They are apparently going to be disadvantaged due to these LS vouchers taking place of their “core customers”. WHAT core customers because I sure haven’t seen any!