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ActewAGL takes us back to the dark ages

By Kramer - 17 November 2009 9

I recently paid my utilities bills for the quarter, but it seems one of the local utilities has taken a backwards step in the last 3 months. ActewAGL is no longer offering electronic billing, or online billing history for natural gas.

The ActewAGL payment site, epayplus states:

Electronic invoices for natural gas bills will no longer be available.
You will still be able to pay your natural gas bills online when you log into epayplus, but it will no longer be possible to view your invoices online. If you had opted to receive email alerts for natural gas, you will now automatically receive a printed bill by post.

For a company that is striving to greenwash itself in the current environmental climate (as are all electricity and gas companies), it is laughable that they revert to the environmentally backwards paper bills when all their other services can provide electronic billing. In addition I find the billing history a useful method of tracking usage over time, and thus targeting my household for lower (or at least static) usage rates – again another blow for their green credentials. Maybe this is a method by ActewAGL to deter customers from reducing their gas usage? More likely it just shows that ActewAGL is still just Actew + AGL.

What’s Your opinion?


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9 Responses to
ActewAGL takes us back to the dark ages
mooo_cow 4:43 pm 18 Nov 09

They most likely thought by taking away the clients ability to see billing and use over time, people wont notice how much the cost for use is going up by.

JC 10:54 pm 17 Nov 09

Mr Evil said :

Christ, if ACTEWAGL can feck something this simple up, I wouldn’t want to live anywhere downstream of the Cotter Dam after they complete the new wall extension!

He is talking about gas which is AGL. See the problem is even though we know the company as ACTEWAGL it is still two completly different entities. The gas bill though printed on ACTEWAGL letterhead is still coming from AGL. So doubt the dam will get stuffed up as a result.

TP 3000 8:22 pm 17 Nov 09

planeguy said :

Don’t care call them to find out usage in previous quarters either. I got lectured for 15 minutes about how it was on my previous invoices and I could get it there!

But the paper bill doesn’t show the past few years. I noticed with my water & electricity bills that usage has almost halved, but my bill has almost doubled.

Piratemonkey 7:41 pm 17 Nov 09

ACTEWAGL screw up bills that often they probably don’t want it to be easy for people to look at previous bills when their usage slowly trends up for no apparent reason.

Our gas has been off for over 2 years yet bills and complaints for unpaid bills keep coming. Funny thing is the last bill we paid we were supposed to get a credit for, as most of the gas was never used. The meter hasn’t moved since either. Stupid asses.

I want smart graids already!!! When everybody both consumer and utilities know exactly how much energy is being used at all times and can make decisions upon that data.

planeguy 7:07 pm 17 Nov 09

Don’t care call them to find out usage in previous quarters either. I got lectured for 15 minutes about how it was on my previous invoices and I could get it there! When she finally relented, it took her about 10 sec after confirming my identity to give me the usage.

Spectra 5:45 pm 17 Nov 09

Man, it takes a special kind of incompetence to upgrade a system and end up going backwards in such a fundamental way. And seriously, “in this day and age” who in their right mind would not include electronic billing as a non-negotiable requirement of a new system?

Mr Evil 1:14 pm 17 Nov 09

Christ, if ACTEWAGL can feck something this simple up, I wouldn’t want to live anywhere downstream of the Cotter Dam after they complete the new wall extension!

roccon 11:06 am 17 Nov 09

yep, new billing system without electronic invoicing….. go figure…..

caf 10:18 am 17 Nov 09

Yeah this actually happened about 12 months ago. Presumably AGL got a new billing system and forgot/didn’t want to pay for the changes needed to supply the data to ActewAGL’s online system.

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