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Action’s Quality Service Strikes Again!

By James-T-Kirk 24 October 2006 28

Gota love inACTION

I purchased a 10 ride ticket to allow my child to travel home from school. Sadly, I was forced into it, as the driver gets shitty at the children if they elect to tender the coins of the realm as a form of payment…. (Go figure! It probably makes them late to watch the Simpsons, or Australian Idol, when they get home at night)

The next day, I have a sad child, because the ticket machine printed the phrase “xxx xxx 18OCT06 15:32 CANNOT BE READ TICKET IS FAULTY – DO NOT RE-USE” across the ticket… After a brief discussion, and the payment of some of those coin thingies that the driver really doesn’t like, she was let on. (Thank God that she had $2 on her). She was told that the ticket had to be returned to the newsagent from where it was purchased, and that they would exchange it. So, I was tasked with taking it into work to arrange for a replacement after one of those company funded coffee breaks us consultants are entitled to (under our EBA).

That’s when things started going sadly wrong. Just after my coffee, I visited the newsagent where I purchased the ticket. As I suspected, the newsagent didn’t want to know. Probably because it broke the basic “you give me money and I give you a thing” business model that they use to feed their children and pay their mortgages. I was told (quite nicely) that I had to take it to an “ACTION ™” office.

OK, So I start my quest to find an ACTION office… Off to the Civic bus interchange went I… Only to discover that my choice of time of the day to have a coffee break was clearly incorrect, as the office had a little sign saying that they were closed from 11.30 – 12.30. Looks like they don’t actually employ enough staff to ensure continuity of service…. That’s ok though, as It was bascially time for a company funded lunch with a client (Also covered by our EBA).

Back I wander at about 2.30, and I discover that the one person who staffs the office is there. I explain the situation to him, and he tries it in his machine, and declares that it works for him… Gosh – How did the neat writing saying “xxx xxx 18OCT06 15:32 CANNOT BE READ TICKET IS FAULTY – DO NOT RE-USE” end up on it?

He declined to replace it, and suggested that I try it again (in the actual bus that had the problem), and if it still doesn’t work, then he will replace it.

Priceless – Wow! Such sensitive service!…. If there is another failure, then my daughter had better have $2 on her, and she will probably get growled at, because the dumb-ass driver will probably scream at her because she tried to re-use the ticket, when the ticket says that it shouldn’t be re-used. Heaven knows that there are *many* examples I have been told by my kids of ACTION drivers providing helpful acceptable workplace behaviour examples to kids on school busses….

Do I bother playing their game, or do I simply apply another $16 to the problem?

Raises a couple of questions;

1) How un-reliable are others finding the ticketing system?

2) Are there other stories from riot-act readers where their kids have had examples of ‘quality’ service from other frustrated drivers?

3) Does anybody know what the single staff member at ACTION actually does during the 1 hour when he is absent? Because he probably doesn’t do his job when he is there…

4) Finally, because there is only one staff member employed, what happens when he needs to use the potty?

What’s Your opinion?

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Action’s Quality Service Strikes Again!
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aich jay 4:43 pm 27 Oct 06

KandyA: when I visted the ‘other’ territory more than a year ago the ticket machines were broken then too – I think there’s a general scam that you get free travel if you buy the 10 trip ticket and has been that way for years. However, only really poor people use the buses there anyway, so it’s not like it’s a massive revenue raiser. Maybe they should hitch up some crocs to tow the buses to save on petrol?

aich jay 4:35 pm 27 Oct 06

JTK: for (2), the omnibus drivers are, in my experience, extremely rude to anyone with a concession card as a rull – it’s almost like they are paid based on commission or a percentage of fares and by travelling atb the concession rate you are doing them out of their bread and butter.

I can’t count the number of times I, as a Uni student, or others (primary, seconday, tertiary students) have been scowled at, sweared at, ignored, harrassed and generally made to feel small by ACTION arseholes, oops, I mean drivers.

The biggest insult is when little kids, 8, 9 or 10 years old, get on the bus and get chewed out by the bus driver for not showing their concession cards when asking for a concession fare. Sure, you need to be able to produce it to get the fare if you like like you might be in the adult age group, but surely pre-pubescent school children don’t need to prove that they qualify for an age based concession fare.

The one exception I have noticed to the treatment of concession traveller by ACTION drivers is, suprise suprise, to hot young females.

H 6:00 pm 26 Oct 06

Hey woodyman. I’ll bet that bus driver from the late 90s on the Curtin run was my brother in law. He got sacked for being over the limit when the coppers decided to breathalise his bus one night.

lmao @ KandyA

Thumper 12:52 pm 26 Oct 06

I hate it when a bus runs over your car…

Not that its happened to me mind you, but I’d hate it all the same.

KandyA 12:34 pm 26 Oct 06

this woman used to be in my seat, every morning, there she was, I sat next to her and moaned a bit, pulled a few faces, but she didnt get the hint. So I upchucked on her to teach her a lesson, but the next day – in my seat again! I used to upchuck on her every week or so, but it was months before she let me have my seat back.
Facing the back of the bus so I can stretch out and play pocket billiards.
– Ralph

FC 11:36 am 26 Oct 06

I hate it when people sit next to you when there are other seats available – I used to just moan silently to my self thinking about how annoying and smelly they are – but as I am now a lot more experienced in being a rude b*tch, I say, “Excuse me” in a frustrated tone and then move to the free seat myself. (And I usually shake my head or something)

bonfire 10:31 am 26 Oct 06

there used to be a midget retard who caught my regular bus.

he used to sit in the seat facing backwards and play pocket billiards all the way to his stop…

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