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Bonaire/Pyrox multi-appliance Touch Pad Control and warranty service problems with Climate Technologies

By Shocons 22 August 2008 36

Has anyone else had trouble with the Pyrox ducted gas central heating/Bonaire ducted evaporative aircon Touch Pad Control? I’ve had three of them fail since mid April.

My combined system was bought through the Fyshwick ActewAGL shop in July 2006, and operated well until mid April 2008 when one night the electronic Touch Pad went haywire, and I awoke to no heating. The Touch Pad showed an error code and would not reset. The warranty is with Climate Technologies, a Melbourne-based firm. I rang them, and after a 10 day wait, during our first cold spell of the year, a technician from Natural Gas and Water, the Canberra firm subcontracted to deal with the ACT, came and replaced the Touch Pad, telling me that he was installing an updated model which should handle fluctuations in power (which he said were often the cause of problems in the previous model).

Several days after the installation of the new Touch Pad, the same thing happened again. This time I was able to reset it. Natural gas and Water sent out the same man to replace a corroded ignition line.

[ED – RiotACT, for all your gas heating needs…]

In July, again I awoke one morning to no heating, and again the Touch Pad wouldn’t reset. It was dead–no error code, nothing. I rang Climate Technologies and they told me a man would come from Canberra Natural Gas and Water the next day to check what was wrong. No-one turned up, and when I rang Climate Technologies’ Melbourne office the girl who answered couldn’t find on their schedule the job number I’d been given . After a number of calls by me to Melbourne (CT) and to Natural Gas and Water, Canberra, it transpired CT had never actually passed the job through to NG & W. Eventually after a pretty heated interchange between me and a woman manager at Climate Technologies, a man came out from NG&W and again replaced the Touch Pad. This time it needed re-programming, and he didn’t know how to do that. I was unimpressed by his capacity and his manner, which was offhand to the point of rudeness.

Yesterday, again I awoke to a freezing house, and found that this time the Touch Pad had flipped overnight from HEAT to COOL and the evaporative cooling was on with the fan on high! I turned it off (having established that it wouldn’t reset to HEAT). At 8:30am when they opened, I rang Climate Technologies and was told a man called Ron would come today, and would call me 30 minutes before he arrived. They could not tell me whether it might be in the first or second half of the day. I established that this man was a “senior technician” (their words) and was NOT from Natural Gas and Water, but the Climate Technologies woman wouldn’t tell me the name of his (subcontracting) firm.

No-one called today, and no technician turned up. I rang Climate Technologies at at 3:15 pm to try to obtain some idea of whether he would call and how late that might be expected to be, to no avail–just a bland assurance that I was on his list. I tried again at 4:50, but a recorded voice said call overload meant the call could not be answered. So now I’m faced with a cold weekend after two cold days. I’m asthmatic, and this makes life pretty difficult for me.

This is a long saga. What riles me is that Climate Technologies are perfectly happy for me to lose pay sitting around all day waiting for their subcontractor not to turn up, and seem incapable of reliably scheduling warranty work. After three failures of equipment in four months surely one should expect some attempt at real diagnosis of the underlying problem rather than repeat parts replacements without any real attempt to find a cause of the problems.

The Pyrox heating is great when it works. I just wish it worked more reliably, and that the patronising mugs at Climate Technologies would learn something about decent customer service. Grateful for tips from anyone who has battled them and won.


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36 Responses to
Bonaire/Pyrox multi-appliance Touch Pad Control and warranty service problems with Climate Technologies
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Muttsybignuts 10:56 pm 26 Apr 12

Shocons said :

Well, since my last post on 23 May 09 I had had trouble- free service from my Pyrox ducted heating with the troublesome Bonaire touchpad, until on Thu 19 April 2012 the heating stopped, showing an F07 error message. I got it working by hitting RESET but it soon stopped again. Natural Gas and Water’s Chris, who came on Tue 24 April, diagnosed an ignition issue, cleaned the relevant parts and it worked again. But that night it failed again, showing F:08 error. I nursed it through Anzac Day, several times having it stop and then getting it started by changing the temperature upward manually, and today Chris came at 2PM and replaced the ignition parts. It worked and then it stopped again tonight and won’t restart again. I suspect the Bonaire touchpad is the real culprit again. Something goes wrong when the temperature drops from that set, and the ignition isn’t triggered. Tonight it’s showing an F:04 error! Any ideas, anyone?

We had heaps of problems as well. Eventually some repair dude replaced the touchpad with a generic, oldy timey simple looking control and now everything works fine.

poetix 9:46 pm 26 Apr 12

Shocons said :

Well, since my last post on 23 May 09 I had had trouble- free service from my Pyrox ducted heating with the troublesome Bonaire touchpad, until on Thu 19 April 2012 the heating stopped, showing an F07 error message. I got it working by hitting RESET but it soon stopped again. Natural Gas and Water’s Chris, who came on Tue 24 April, diagnosed an ignition issue, cleaned the relevant parts and it worked again. But that night it failed again, showing F:08 error. I nursed it through Anzac Day, several times having it stop and then getting it started by changing the temperature upward manually, and today Chris came at 2PM and replaced the ignition parts. It worked and then it stopped again tonight and won’t restart again. I suspect the Bonaire touchpad is the real culprit again. Something goes wrong when the temperature drops from that set, and the ignition isn’t triggered. Tonight it’s showing an F:04 error! Any ideas, anyone?

Vodka.

Shocons 9:12 pm 26 Apr 12

Well, since my last post on 23 May 09 I had had trouble- free service from my Pyrox ducted heating with the troublesome Bonaire touchpad, until on Thu 19 April 2012 the heating stopped, showing an F07 error message. I got it working by hitting RESET but it soon stopped again. Natural Gas and Water’s Chris, who came on Tue 24 April, diagnosed an ignition issue, cleaned the relevant parts and it worked again. But that night it failed again, showing F:08 error. I nursed it through Anzac Day, several times having it stop and then getting it started by changing the temperature upward manually, and today Chris came at 2PM and replaced the ignition parts. It worked and then it stopped again tonight and won’t restart again. I suspect the Bonaire touchpad is the real culprit again. Something goes wrong when the temperature drops from that set, and the ignition isn’t triggered. Tonight it’s showing an F:04 error! Any ideas, anyone?

Muttsybignuts 2:11 pm 05 Sep 11

I have a Bonaire ducted heating system by the way with the touchpad that seems to rile the OP and everyone else…

Muttsybignuts 11:43 am 05 Sep 11

I thought I’d bump this thread to see if anyone had up to date reviews of ducted heater repairers? People move very quickly through some industries and I do not want to get somebody out and pay them an exorbitant amount of money if others have had a bad experience. Any good stories about Ducted heating repairers?

deon_351 4:55 pm 14 May 11

i’ve got a pyrox deluxe wall furnance it keeps stopping and error 12 shows up on the panel can i fix or do i need a tech head

kisa 9:10 pm 27 Oct 10

kisa said :

Thank you all very much for your information and particularly to Shocons for all your effort. I have disconnected the zoning add-on board as suggested by the serviceman which got my heater working again (which was a relief) and will hopefully replace the controller in the next week to (fingers crossed) fully fix the problem.

I’ve taken some photos to show how I disconnected the zoning add-on board in case someone wants to give it a go. Just doing that got my heater working again, even if it’s still a bit tedious to run. If anyone’s interested you can have a look at the photos and spiel at:-

Changed Address (sorry couldn’t find the edit option):-

http://billerwell.dyndns.org/multipage/markus/pyrox.html

Thanks again.

Markus

Whatnow 8:38 pm 31 Oct 09

I have just built a new home in melbourne and had a bonaire heating system installed. We were due to have the touchpad installed, and got another remote control instead. We asked why not, and the installer said they had been discontinued earlier this year due to the amount of problems they had had.

The candy bar shaped ‘climate comfort’ remote control rates fairly low on usability to us unfortunately – looking for a better remote control.

Baz20 9:34 pm 17 Jun 09

May be slightly off topic, but I have a Vulcan ducted system about 6 years old that suddenly stopped working. I called ClimateMaster who took my details and said their repair person would contact me. Call-out fee would be $175 plus parts.

There was no contact the next day so I called Dependable Heating (0409 487904) who have a small advertisement in the Yellow Pages. Sam said he would probably be able to attend the next day and would telephone me 30 minutes before arrival. Call-out fee is $155 plus GST. Sure enough he called at 9.30am next morning and was on the doorstep at 10.00am. The problem was identified as a faulty flame sensor; flame sensor and igniter were replaced and we were drinking a cup of coffee by 10.45am.

Sam is one of the old school – pretty rough, but he repairs all types of heaters and seems to know his stuff. He demonstrated each step of the repair and gave me some tips about heater repairs. I’d have no hesitation about calling him again.

I hope this helps someone who is in trouble and can’t get a repairman.

Barry

Shocons 11:38 am 23 May 09

Sounds to me as if your touchpad hasn’t been upgraded with the add-on module as it should have been in the first half of last year, but there may be another problem in there too–especially if they installed the board with extra zoning add-ons that the system doesn’t need for that house and which can complicate the turning on and off in accordance with the time programming. Is it possible for you to find out through the house agent who installed the system? If it was the ActewAGL shop, surely the owner can put pressure on through them to get Climate Technologies to organise fixing it. If you are in Canberra, and the system is out of warranty, then they can contact Natural Gas and Water P/L and seek their assistance.

isajones 6:43 pm 22 May 09

I am having a problem with my touch pad too. The ducted heating is wonderful, but when I turn it on the pad turns off. When the heater turns off, the pad comes back on so we know it’s something electrical.
This is the second winter we’ve had to go through this, and this year it’s worse. After a full reset the time doesn’t return so we’re stuck until it does as it won’t allow us to turn it on. Oh we can calibrate the temp or view past errors, but turn it on – apparently just too hard.
We’ve complained to our agent but as it’s not our house, we can’t simply call someone to replace it. 🙁

kisa 7:17 pm 28 Apr 09

Sorry for the wrong guess Shocons, I actually stopped and thought about it, but still guessed wrong 🙁

Thanks again and I’ll fix the blog 🙂

Shocons 9:18 pm 27 Apr 09

Markus, I’m glad my efforts helped you. (By the way, I’m a she not a he–I checked out your blog). It’s amazing how many people have come out of the woodwork on these controllers and heating systems since my efforts to log my experience last year.

Good luck to everyone for the forthcoming winter.

kisa 7:56 pm 27 Apr 09

Thank you all very much for your information and particularly to Shocons for all your effort. I have disconnected the zoning add-on board as suggested by the serviceman which got my heater working again (which was a relief) and will hopefully replace the controller in the next week to (fingers crossed) fully fix the problem.

I’ve taken some photos to show how I disconnected the zoning add-on board in case someone wants to give it a go. Just doing that got my heater working again, even if it’s still a bit tedious to run. If anyone’s interested you can have a look at the photos and spiel at:-

http://billerwell.homeip.net/multipage/markus/pyrox.html

Thanks again.

Markus

PsydFX 4:07 pm 02 Mar 09

Heh, I have the same problems with my Pyrox, locked controller, no error code.

Thereset function that restarts the unit is different to the one in the manual, but once that’s done you can check the error code history on the controller – mine had an Overtemperature Error which apparently is a non-restartable fault.

36er 3:50 pm 02 Mar 09

Looks like I’m not the only one. My heater lasted 3 months before packing it in. Same faulty touchpad that couldn’t reset. These ducted units are an absolute pile of junk. To everyone that reads this. Please be warned. DON’T buy a BONAIR PYROX system. The faluts are endless, and service to fix them is about a slow as a Canberra winter.

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