Has anyone else had trouble with the Pyrox ducted gas central heating/Bonaire ducted evaporative aircon Touch Pad Control? I’ve had three of them fail since mid April.
My combined system was bought through the Fyshwick ActewAGL shop in July 2006, and operated well until mid April 2008 when one night the electronic Touch Pad went haywire, and I awoke to no heating. The Touch Pad showed an error code and would not reset. The warranty is with Climate Technologies, a Melbourne-based firm. I rang them, and after a 10 day wait, during our first cold spell of the year, a technician from Natural Gas and Water, the Canberra firm subcontracted to deal with the ACT, came and replaced the Touch Pad, telling me that he was installing an updated model which should handle fluctuations in power (which he said were often the cause of problems in the previous model).
Several days after the installation of the new Touch Pad, the same thing happened again. This time I was able to reset it. Natural gas and Water sent out the same man to replace a corroded ignition line.
[ED – RiotACT, for all your gas heating needs…]
In July, again I awoke one morning to no heating, and again the Touch Pad wouldn’t reset. It was dead–no error code, nothing. I rang Climate Technologies and they told me a man would come from Canberra Natural Gas and Water the next day to check what was wrong. No-one turned up, and when I rang Climate Technologies’ Melbourne office the girl who answered couldn’t find on their schedule the job number I’d been given . After a number of calls by me to Melbourne (CT) and to Natural Gas and Water, Canberra, it transpired CT had never actually passed the job through to NG & W. Eventually after a pretty heated interchange between me and a woman manager at Climate Technologies, a man came out from NG&W and again replaced the Touch Pad. This time it needed re-programming, and he didn’t know how to do that. I was unimpressed by his capacity and his manner, which was offhand to the point of rudeness.
Yesterday, again I awoke to a freezing house, and found that this time the Touch Pad had flipped overnight from HEAT to COOL and the evaporative cooling was on with the fan on high! I turned it off (having established that it wouldn’t reset to HEAT). At 8:30am when they opened, I rang Climate Technologies and was told a man called Ron would come today, and would call me 30 minutes before he arrived. They could not tell me whether it might be in the first or second half of the day. I established that this man was a “senior technician” (their words) and was NOT from Natural Gas and Water, but the Climate Technologies woman wouldn’t tell me the name of his (subcontracting) firm.
No-one called today, and no technician turned up. I rang Climate Technologies at at 3:15 pm to try to obtain some idea of whether he would call and how late that might be expected to be, to no avail–just a bland assurance that I was on his list. I tried again at 4:50, but a recorded voice said call overload meant the call could not be answered. So now I’m faced with a cold weekend after two cold days. I’m asthmatic, and this makes life pretty difficult for me.
This is a long saga. What riles me is that Climate Technologies are perfectly happy for me to lose pay sitting around all day waiting for their subcontractor not to turn up, and seem incapable of reliably scheduling warranty work. After three failures of equipment in four months surely one should expect some attempt at real diagnosis of the underlying problem rather than repeat parts replacements without any real attempt to find a cause of the problems.
The Pyrox heating is great when it works. I just wish it worked more reliably, and that the patronising mugs at Climate Technologies would learn something about decent customer service. Grateful for tips from anyone who has battled them and won.