Many people start to take their car for granted…until it breaks down and they are reminded of what an integral part a car plays in one’s life. Similarly, many people have no idea how important it is to find a really good mechanic…until they’ve dealt with a bad one. If you need to find a good mechanic you can trust with your vehicle, here is what you should look for.
They Are Proficient At Fixing Cars
This may seem like a given, but not all mechanics are capable of solving the full range of mechanical issues that vehicle owners face. They may be able to troubleshoot and repair the standard car problems, but that strange creaking sound you know needs to be addressed, or properly maintaining your Japanese import, not everyone in the industry can take care of these issues with flying colours.
Good mechanics know how to fix cars and how to fix them efficiently. They are well trained, knowledgeable, and are able to properly diagnose problems and to fix these problems. Certification and training can be an indication that a mechanic is familiar with most of the technology, and has the skills required to fix your car. While not determinative on its own, whether your mechanic has gotten certified or not, is an important factor.
They Care About Customers and Their Cars
You can always tell when someone loves cars. They look at a car and her components in a different way – with respect and concern. Doctors who love helping patients have the same vibe. For people like this, fixing the car isn’t just about making a living; it is about restoring a vehicle to its prior, better state.
A high level of customer care is also important. This is not so much just being friendly to you. It also entails being forthcoming about what needs to get done, and explaining it to you so that you fully understand. This also means being honest about what they can’t do. It is about respect, respect for your time and the fact that you have chosen to give them your business.
They Are Ethical and Fair
Mechanics should be completely above board when it comes to their transactions: no nickel and diming, no short cuts, no overcharging, no misrepresentations. They should be asking for a fair price – one that reflects the quality of work being done but is also reasonable. They should also be honest about your options – not recommending things you don’t actually need, pressuring you, or promising you the moon.
They Are Excellent Troubleshooters
Being able to fix something is only useful if the problem itself has been identified. This requires not only a robust working knowledge of vehicles, but also a strong intuitive mind that allows them to make a diagnosis quickly, instead of having to waste time and money on labour to take apart the entire car just to find out what is wrong with it. The ability to come up with an effective solution to said problem is also crucial.
They Get Things Done When They Say They Will
No one wants a slacker mechanic who takes an inordinate length of time to make a repair. Good mechanics have a strong work ethic and will ensure that they get the job done within timelines they offer. The ability to maintain their deadlines makes them more trustworthy, as well as implying that they are capable and experienced enough to make accurate assessments for a job.
They Are Up to Date on Best-In-Class Technology
Technology evolves at an alarming pace. The best mechanics stay on top of what is happening in the industry and what trends will change the way vehicles are serviced and repaired so they can provide the best service to their customers. Mechanics with a competitive edge keep up with the time and trends.
Canberra Mechanic Profiles – Top 3
These three mechanics had the highest number of good ratings and recommendations from the comments received.
- Mechanical Care. Located at 3 Park Street, 2617 Belconnen, Mechanical Care is a family business that prides itself on good service, reasonable prices, and most importantly, customer service. In particular, commenters have been impressed with how they explain everything “in plain English”. Not surprising, seeing how they promise no “wiz bang technical talk” in the first line of their website.
- Fisher Car Care. Located at Fisher Car Care Centre, 82 Kalgoorlie Cres., Fisher, ACT 2611, Fisher Car Care no longer appears to have a website, but commenters who appear to be repeat customers over the years have suggested that this father-son duo are “top of the ladder”.
- Bates Automotive Services. Located at Unit 1 Vicars Ct / 67-71 Vicars Street, Mitchell, ACT 2911, Bates Automotive have many positive reviews, but there have also been commenters who expressed disappointment. Their main site is on Facebook, where the reviews appear to be a little polarized as well.
What do you think of our list, based on your reviews? Was there something in particular that you liked about a particular mechanic? Have you read a review that contradicts what you would say about a mechanic? This list was updated based on reader comments. Let us know your experiences with Canberra mechanics and our next list may include your favourite auto repair shop!