With the introduction of the new parking machines and gates the Canberra Centre has also snuck in another change – a processing fee for using a credit card to pay for parking.
I found this out after I saw a medium sized sign in the carpark foyer saying something like “you can now pay at the gates…” . So I though I’d do that and give it a go, even though there was nobody at the machines as I walked past.
Once I did it and a receipt was issued I noticed a whole ten cents was added to the price of my $4 parking ticket when I had a closer look after leaving the carpark. I then considered whether I saw any signs advising I would be charged a fee for using a credit card, and I didn’t think I had.
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Ed the parking manager advised me the surcharge was mentioned in writing on all 32 entry/exit points of the building, as well as printed on each of the machines in what he described as ‘very, very small writing’. He also said he’s getting lots of complaint calls.
I’d consider if the writing was so small you can’t read it at the point you need to use it – the exit gate machine – then it’s not actually effectively disclosing the fee.
Oh – and it’s not about ten cents – it’s about the principle.