Inquiry into contentious ChooseCBR scheme inconclusive

Lottie Twyford 8 December 2021 21
Tara Cheyne with lady from Artists' Shed in Fyshwick

ACT Minister for Business and Better Regulation Tara Cheyne (right) has defended the rollout of the contentious ChooseCBR voucher scheme. Photo: Facebook.

An inquiry into the efficiency and effectiveness of the ChooseCBR voucher scheme has revealed that while there were some faults in its management, it was overall an effective way to have stimulated the ACT’s post-lockdown economy.

While the review noted that had more assessment of the web-based application been undertaken, technical issues may have been unearthed, it later conceded this additional testing may not have actually exposed these weaknesses.

It also could not find any proof of “systemic misuse” of the program.

The ACT Government initially committed to the independent review – conducted by David Butler Consulting – in June 2021 after facing backlash from the ACT Opposition when the full $2 million in vouchers was exhausted just 24 hours after it was relaunched.

The review highlighted some of the scheme’s strengths. As well as delivering effective stimulus to the economy, it noted that key learnings and insights had been gained from an initial trial of the program.

Despite this, “the issue of performance of the web-based system should have been given closer attention”.


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The rollout of the vouchers had been plagued by technical issues such as the website crashing repeatedly.

In fact, the scheme was forced to remain offline for more than a week after the website crashed on the first day it went live, on 9 June, 2021.

The review attributed slowness and inefficiency to the actual structure and design of the database itself.

But the review couldn’t determine if this could have been avoided.

“It would have been difficult to predict the demand received, which was well above what was experienced during the trial, and then replicate this in a performance and load testing environment,” the report read.

“At the very least, however, greater curiosity about what happened during the pilot and an examination of what this may mean for the robustness of the database should have been undertaken.”


READ ALSO: ChooseCBR vouchers a waste in ACT’s boom economy


The ACT Opposition also expressed concerns about “questionable transactions” given the speed at which the vouchers were used up.

Of the top 100 businesses to benefit from the scheme, Daily Market City & Gungahlin topped the list, receiving 3.3 per cent of all vouchers redeemed.

Almost 40 per cent of the vouchers were claimed at stores such as grocers, while more than one in four were redeemed at cafes, restaurants and takeaway shops.

Yet the review noted that spot-checking of businesses had occurred, and they had been required to provide evidence of a representative number of transactions.

Further, there was follow-up checking of businesses which had redeemed higher numbers of vouchers, or where there were unusual patterns of redemption,” read the report.

“From the scrutiny undertaken of claims made during the rollout, there is no evidence of systemic misuse of the scheme by businesses or participants.”


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The review noted that overall more than 30,000 Canberrans were able to receive discounts, more than 85,000 discounts were redeemed, and close to 800 small businesses benefitted.

Across the two days of 18-19 June alone, $4 million dollars was spent in transactions where the vouchers were redeemed.

The total amount spent during the trial and the rollout when digital vouchers were redeemed was more than $7 million.

ACT Minister for Business and Better Regulation Tara Cheyne, who previously defended the rollout of the scheme, tabled the review in the Legislative Assembly on Thursday, 2 December.

“The rollout was not smooth,” she said. “We recognise and accept that and fully accept the recommendations in the review.

“But the scheme did achieve its aim in stimulating spending with local businesses and supporting them through a difficult time.”


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21 Responses to Inquiry into contentious ChooseCBR scheme inconclusive
Alison Brittliff Alison Brittliff 6:00 pm 06 Dec 21

I thought it was a great initiative

The only change I’d make is instead of releasing all the money in one day, I’d release an amount each day or each week to spread it out more

Linda Stapleton Linda Stapleton 4:28 pm 06 Dec 21

Might I suggest that the review can come up with what ever opinion they choose, but the opinion of voters is more important. This politician has to convince the voting public she didnt fail miserably and I am not sure she has done this.

Robert Cox Robert Cox 2:48 pm 06 Dec 21

"...it was overall an effective way to have stimulated the ACT’s post-lockdown economy" is an odd way to define "inconclusive"

Tina Newsome Tina Newsome 10:25 pm 05 Dec 21

Did not even get a sniff in with this scheme and neither did anyone that I know. I'm rather dubious about that '30,000' figure.

Scottie Zuxkerberg Scottie Zuxkerberg 12:54 pm 05 Dec 21

I had no idea these vouchers were on offer, so a 100% total failure from my perspective… pretty much the usual from this incompetent Labor / Green mess. Maybe we need more pill testing, or another bikie gang to set up and sell more drugs so we can keep the house break-ins rate high before the summer car burning season begins again..? Canberra is a hole now..

Albert Blair Albert Blair 10:52 am 05 Dec 21

It was a total farce. And I won't charge govt for that advice unlike what some consultant did for an inconclusive whitewash.

    Alex Nicolson Alex Nicolson 6:25 pm 05 Dec 21

    Albert Blair It did show the gubmint was trying to do something but I agree it seemed pretty ineffective.

bj_ACT bj_ACT 10:24 am 05 Dec 21

I think the reviewer of the scheme should change his company name to David Clayton’s Consulting.

If you want a lightweight review, you don’t purchase a heavyweight. If you don’t want the Auditor General to take the reigns, employ a Clayton’s consultant.

Charles Godworth Charles Godworth 9:56 am 05 Dec 21

Another coverup. Why are canberrans left with absolute incompetant ministers who have no real life experience running these schemes? They would fail running a chook raffle

Paul Mathews Paul Mathews 9:23 am 05 Dec 21

a complete failure....I wasnt able to sell my neighbour's BARKING DOG at all, eh Chris

Hans Dimpel Hans Dimpel 7:57 am 05 Dec 21

do we need an inquiry into the inquiry?

    Linda Stapleton Linda Stapleton 4:30 pm 06 Dec 21

    Hans Dimpel I will await the inquiry into the inquiry of the inquiry, before making up my mind.

Ray Ez Ray Ez 11:28 pm 04 Dec 21

Who said kickbacks? Who?

Adam Rice Adam Rice 9:51 pm 04 Dec 21

What a load of crock. I’d love to see the actual review and what was found.

Furthermore, I don’t believe the consulting ‘firm’ even has the expertise required to review this scheme.

Finally, if a government agency can’t build a database… wow. Either these issues should have (and with any basic processes/testing) would have been caught OR the ACT government have these issues in all their databases and they need an overhaul.

30k people redeemed 80k coupons. That’s like what, 5-10% of Canberra’s population? So the review claiming ‘it would have been difficult to predict demand… and replicate load”. Was ACT Canberra predicting less than 5% of people would use this? Is that why they didn’t test? It can’t be both, either they thought it was a good scheme and would affect X% of Canberrans, and didn’t test; or they never thought it would be greater than 5%, in which case they should have dumped the scheme.

Andrew Kristoffersen Andrew Kristoffersen 7:23 pm 04 Dec 21

Came and went so quickly. The idea to split into entertainment and leisure in NSW did give different struggling areas a chance to bounce back. Wasn't most of the transactions made at the highest claimed business for things like mobile credit? A better scope would've been achievable.

Scott Abela Scott Abela 6:40 pm 04 Dec 21

Free parking would stimulate businesses in Canberra town centres, and do it year round like it used to do..

    Tony Jim Tony Jim 10:14 pm 04 Dec 21

    Scott Abela brilliant idea!!! 👍🏼

    Daniel Oyston Daniel Oyston 11:12 am 05 Dec 21

    Scott Abela Interesting seeing its so difficult to get a park as it is …

    Scott Abela Scott Abela 12:47 pm 05 Dec 21

    Daniel Oyston Thats because so many car parking spaces NOW have tall buildings on them, creating a shortage of parks that didn't exist before. when shopping in Civic was vibrant, cheap and accessible. So not really interesting at all...

    Daniel Oyston Daniel Oyston 12:50 pm 05 Dec 21

    Scott Abela sorry, confused how free parking would fix it all 🤷‍♂️

austted austted 6:12 pm 04 Dec 21

Looks like a white wash to me. It was poorly designed & should not have crashed the way it did. Allowing it to be used for groceries and in national chemist shops was a mistake. A lot of people including me tried to use it at a local restaurant. Crashed the first time and then on second attempt was sold out.

Seeing public funds were involved, harsher criticism is deserved.

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