I saw today that Westpac made the news again with another multi billion dollar profit. This news doesn’t surprise me in the least. I can see the bank goes to extraordinary lengths to save on costs.
Take for instance today.
I walked in during my lunch to deposit a cheque at the Tuggeranong branch. The ATM outside the bank wasn’t accepting deposits. Damn, I had to go into the bank and it looked a long wait as the queue was nearly out the door. I found the fast deposit chute, grabbed an envelope and went to one of the desks to fill it in. That’s when I realised there were no pens and no deposit slips, none anywhere. That’s strange I thought, the deposit envelope specifically directs me to fill in a deposit slip and insert it with the cheque into the envelope.
Anyway, I couldn’t see any staff member around to get a pen or a deposit slip so rather than wait an eternity in line and being in a hurry I raced down to the Post Office, borrowed their pen and their desk, wrote my account details on the back of the cheque, raced back to the bank and placed the sealed envelope in the chute. Mission accomplished! Cheque deposited.
It must be the way customer service is heading.
It must be the way to make a few billion dollars profit too. Perhaps they can make up for a lack of customer service by making a sizable donation to a charity. An eye for an eye I say. How about Telstra Child Flight? Telstra Child Flight services Canberra quite regularly by retrieving newborn children and other kids requiring urgent medical treatment. The kids are flown interstate where there are doctors and nurses that can treat them.