I’m guessing a friend of the CityNews editor has had a whinge, which has now made it online, about Qantas losing luggage and the appalling customer service that follows.
I’ve experienced pretty much the same thing myself and the head-in-the-sand attitude of the Qantas Canberra staff is magnificent to behold.
I particularly enjoy pointing this kind of thing out as, in my cinema customer service days, an irate woman berated me for my sloppy staff, and informed me that her airline staff would never, ever, be so unprofessional. At the time I asked if she’d care to compare the pounds 3.45/hour pay rate of my staff to that of hers. But I wonder what Qantas’ comeback would be?