Recommendations for a good home ISP provider

Joe Canberran 29 November 2010 62

Done to death but deals and experiences change…

I’ve just move to the Southside and need to sort out an ISP for my home.

I know Riot uses Velocity. I’ve also had a look at broadbandguide.com.au for Canberra ISP’s. Most of the recommendations there are Bigpond or Optus but I’m wary.

Looking for a plan that will cope with streaming video (uni lectures – not p0rn!).

What do you, the Riot Hive-Mind, recommend?

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62 Responses to Recommendations for a good home ISP provider
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peterh peterh 5:47 pm 04 Dec 10

M0les said :

Surely noone’s still reading by now, but I recommend either iiNet or Internode due to their high quality networks and clued-in staff. I err slightly on the side of iiNet due to some recurring outages of Internode over the last year.

OTOH Bigpond should give the most consistent service everywhere and potentially the lowest latency (* unproven: big question-mark here). However they’re one of the most expensive and difficult to deal with.

I would never recommend Optus for anything unless “better advertising” is one of the check-boxes you want to fill.

I haven’t been with any other provider, I have telstra everything, and, although probably slower than others, I am on wifi ADSL2, haven’t had more than 1/2 an hour down time, in the past 10 years of dealing with them.

My landline based connection is 3123kbps down, 647 up, via 54G connection to winxp system, my mobile system is 2372 kbps down, 158 up, via next g.

I use them for the reliability, single bill, and, after reading about others exploits with other isps, on whirlpool, am in no rush to change. phone support is a bit ordinary, but that is about the only thing. (I refuse to reset my router, they check the exchange and everything is ok…)

Grrrr Grrrr 6:09 pm 01 Dec 10

Joe Canberran – depends entirely on where you live, and thus what options are available to you.

Most places will have ADSL2+ from the larger players available to you. It’s the best bang-per-buck. Plenty of recommendations above for which one to choose.

However, quite a few suburbs deliver poor ADSL for various reasons – long lines back to the exchange, stuck on congested RIMs, etcetc. Or perhaps no ADSL at all – only TransACT VDSL (“Cable”) or FTTH – or perhaps wireless is your best or only choice in some spots.

Check out adsl2exchanges.com.au, the transact website, and other sites recommended here to see what your options are.

cegee cegee 3:46 pm 30 Nov 10

INTERNODE. they are amazing. seriously. if you go with anyone else you’ll be a sucker.

Slashor Slashor 12:46 pm 30 Nov 10

I would put in another recommendation for Internode. My less technical parents have had great service with them just as I have. Having an all Australian call centre is very handy. The staff seem to be able to resolve issues rather than just reading from a script.

I would definitely avoid Optus and Telstra if you can. You generally pay more for a service that is at best exactly the same as something you could get from a smaller ISP and at worst very terrible.

Also, they gave me a pony.

Jim Jones Jim Jones 8:48 am 30 Nov 10

+1 iinet. Great deals, excellent service.

Avoid Virgin (which is owned by Optus) like the plague.

goose goose 6:39 am 30 Nov 10

TPG is the cheapest $59 unlimited ADSL2+
I have been with TPG for 9 years and have never had an issue.

Valleyboy Valleyboy 12:34 am 30 Nov 10

Another +1 for Internode.

cleo cleo 10:11 pm 29 Nov 10

iinet. I haven’t had any problems with them, been with them 5 years.

arescarti42 arescarti42 8:12 pm 29 Nov 10

Another +1 for Internode. I don’t know about Optus, but I’d stay away from the scumbags at Bigpond/Telstra.

mcs mcs 7:57 pm 29 Nov 10

+1 for Iinet. Apart from problems when first installed (one of their technicans stuffed up the change over at the exchange when I went to NakedDSL), it has been brilliant for me. Good speed, very reliable and great plans.

dvaey dvaey 7:23 pm 29 Nov 10

molongloid said :

Post #8 says internode count uploads towards the quota. They don’t.

Their website says they do, for every plan except the ‘extreme’ and ‘ultra’ plans.

olfella olfella 7:12 pm 29 Nov 10

plus plus plus for Internode – and they have new plans all the time to keep up with the opposition.

chompers chompers 4:44 pm 29 Nov 10

I’ve used Velocitynet for the last 5 yrs. Very reliable and almost always works – i think maybe 3 outages that have impacted me in the last 5 yrs.

Mimiboo Mimiboo 4:30 pm 29 Nov 10

I was with iinet, but after the frustrations of having to connect my house to the Internet (waited 1 week, no response from them and still no internet) I changed to Internode, who fixed the problem within 2 days and provided updates to me via SMS.

Morelia Morelia 4:04 pm 29 Nov 10

I’ve been using TPG for several years now. Their customer service is helpful and friendly (if given through a thick Indian accent) and I believe their rates are competitive. I’d definitely recommend them.

borizuka borizuka 3:51 pm 29 Nov 10

molongloid said :

Post #8 says internode count uploads towards the quota. They don’t.

Depends on the plan you choose, the Easy Broadband plans do.
However as they are tagetted at everyday users the upload counting to the quota is not a problem.

M0les M0les 3:46 pm 29 Nov 10

Surely noone’s still reading by now, but I recommend either iiNet or Internode due to their high quality networks and clued-in staff. I err slightly on the side of iiNet due to some recurring outages of Internode over the last year.

OTOH Bigpond should give the most consistent service everywhere and potentially the lowest latency (* unproven: big question-mark here). However they’re one of the most expensive and difficult to deal with.

I would never recommend Optus for anything unless “better advertising” is one of the check-boxes you want to fill.

molongloid molongloid 3:31 pm 29 Nov 10

Post #8 says internode count uploads towards the quota. They don’t.

Sammy Sammy 2:58 pm 29 Nov 10

If you want internet access that is robust, fast and has excellent technical support, but isn’t the cheapest, then I heartily recommend Internode.

el el 2:52 pm 29 Nov 10

Another vote for iinet and Internode.

(Do you see a pattern emerging here? There’s a reason.)

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