Tenant wins ACAT hearings in battle with Housing ACT over neighbours from hell

Ian Bushnell 6 June 2018 34

Robert Easterbrook in his public housing unit in Belconnen. Photo: Ian Bushnell.

A public housing tenant under siege from the rowdy behaviour of his neighbours has won the right to seek compensation and policy changes from Housing ACT in the ACT Civil and Administrative Tribunal (ACAT).

Unemployed former university teacher Robert Easterbrook, 59, has been putting up with parties and loud music at all hours of the day and night from his Belconnen Town Centre public housing complex neighbours since he moved in a year ago, unable to afford the rent in the private market.

Pleas to Housing ACT to enforce its tenancy agreements with the neighbours have fallen on deaf ears, and he says the police, who soon wearied of his complaints, admit to being able to do little other than tell them to turn the music down or off, only for the party to resume once they leave.

Mr Easterbrook, who has a PhD from the University of Canberra in applied linguistics, says the neighbours became violent when he confronted them and he has had to take out personal protection orders against them.

He has no idea why Housing ACT has not enforced tenancy agreements but suspects there is an unwritten policy to dismiss complaints, with the neighbours saying it doesn’t matter what they do because the landlord won’t do anything about it.

“It seems that people in my situation don’t have any value or carry any weight with either the Housing people or the police,” Mr Easterbrook said.

He said one police officer questioned what he was doing there.

“‘What the hell are you doing here?’ he said. I replied, ‘Because the world has changed in the last six to eight years and I’m one of the unfortunate people who have experienced the negative side,” Mr Easterbrook said.

He said his property manager had said he would just have to live with it with it, but that means ongoing anxiety and sleeplessness.

“So far, what the neighbours say about their relationship with Housing ACT has turned out to be true. In the beginning, they refused to acknowledge their own tenancy agreements and said it didn’t matter what we did, Housing ACT won’t do anything,” he said.

But Mr Easterbrook received a more favourable reception in the ACAT, which recently decided to convert the matter into a civil dispute and give him the opportunity to seek compensation in a three-hour hearing on June 26, and a full day on July 23 to discuss policy and call expert witnesses.

He said had invited the Environment Protection Authority whose rangers measured the noise levels – “they said it was horrendous” – and hopefully a medical expert to detail the effects of ongoing noise on people.

Mr Easterbrook said he would also like others struggling with their own noise issues with their neighbours to tell their stories to the ACAT.

“I’m not just doing this for myself,” he said.

But with homelessness being a political hot potato he sees a risk to his ACAT action.

“If they [the neighbours] were to be evicted, where would they go? If it backfires, I’m the one who ends up paying,” he said.

Housing ACT can’t move him to alternative accommodation because there is no guarantee the same thing won’t happen again.

“It’s better to deal with it now if I can,” Mr Easterbrook said.

Getting work would be one solution but with the humanities and linguistics out of favour in universities, he is pessimistic about continuing his career in that sector. He has broadened the job search but is also discovering the hidden age barrier for mature workers.

In the meantime, he is also preparing for the hearings and hoping that justice will prevail, and that Housing ACT will be forced to support the rights of its law-abiding tenants and uphold a certain standard of behaviour in its properties.

What's Your Opinion?

Please login to post your comments, or connect with
34 Responses to Tenant wins ACAT hearings in battle with Housing ACT over neighbours from hell
joy2fixit joy2fixit 6:51 pm 01 Feb 21

Can we have an update on this case please?

Kelly Elizabeth Kelly Elizabeth 9:48 pm 04 Jun 18

Good on you Rob!

petunia petal petunia petal 3:37 pm 02 Jun 18

I can assure you Robert that your complaints being dismissed by the police and ACT housing are not unique to your position as a public housing tenant. Private owners who have the misfortune of living next to some of these hellish neighbours are also treated this way… its all rights and zero responsibility when it comes to being a bad tenant. I was told by the police to sell and move as nothing would improve as the tenants ‘privacy’ and rights superseded any of my rights. I sold in the end and I will never live next to public housing tenants willingly. Not because I’m an elitist snob, but because there is a chance that one of the rotten 5% may end up next to me and make my life hell. If ACT housing seriously enforced rules and stopped with the PC rubbish this wouldn’t happen as much.

Ann Pymont Ann Pymont 1:46 am 01 Jun 18

Yep a few in my street

Michelle Markezic Michelle Markezic 6:46 pm 31 May 18

Jami Draper did you see this?

Kim Meredith Kim Meredith 10:57 am 31 May 18

Poor guy

blatherer blatherer 9:04 am 31 May 18

Also brings into question the very sub optimal noise legislation in ACT. People can make a pretty fair racket, persistent and annoying to many, yet still be within the crappy and very permissive noise regulations.
My ‘noisy’ complaints to ACTGov about the legislation have fallen on deaf ears. They need a major review.

    chewy14 chewy14 3:45 pm 31 May 18

    What exactly do you think is permissive about the regulations?

    For most residential areas the standard is 45dB during the day and 35dB at night.

    Birds chirping in your backyard would be more than 35dB, they’re not very relaxed standards at all.

    roberte roberte 9:01 pm 04 Jun 18

    When the Units or apartments are as close as they are where I live, these values of 45dB and 35dB do not equate to comfortable, healthy living. Especially when the neighbour will test the limits of my tolerance for noise. At 45dB the music is in your face, not kept within the neighbour’s Unit. Therefore, 45dB, even 35dB, is as unpleasant as hell because it is in my Unit and sounds like I’ve got the music going in my place and not in theirs. Every tenancy agreements has Section 70(c) in it which says, do not make any noise that affects the neighbour’s quiet enjoyment of their property. Where I live, the neighbours breach this section, claim it doesn’t exist in their tenancy agreements and breach the 45dB or 35dB at night with levels exceeding 55dB in my Unit, sometimes 65dB. That’s like a kilometre from Grooving the Moo; it’s 80dB plus at the concert. If the level is 50dB plus in my Unit then it is more than 55dB in the neighbour’s Unit, according to EPA measurements. This constitutes unhealthy living, and negatively affects my health and well-being. But Housing ACT doesn’t see it like that, hence my ACAT application.

    chewy14 chewy14 11:27 am 05 Jun 18

    35dB is extremely quiet and if the restrictions were any stricter, you wouldn’t even be able to talk in your unit for fear of breaching them.

    Your issue doesn’t seem to be the level that the regulations are set at rather it’s the regulations being breached with loud music at all hours, which is then about enforcement.

Wing Nut Wing Nut 8:31 pm 30 May 18

@ Trish Roberts, if Housing ACT tells you “they’re not a landlord”, well they are. They are the owner of the property and have a duty of care to ensure the tennant complies with their rental agreement. Anything less is pure laziness on Housing ACTs behalf.

Susan Westwood Susan Westwood 4:51 pm 30 May 18

Good for you Robert! 😊

Rodders Smith Rodders Smith 4:49 pm 30 May 18

Don't hold out for policy changes i cant say much due case closure but housing was meant to be following up changes in 2012 which appears has not happened

Rodders Smith Rodders Smith 4:46 pm 30 May 18

You have to brave enough to stand up to the neighbour in the ACAT court and give evidence but if u follow thru AcAT can force housing to evicted them..

Rodders Smith Rodders Smith 4:44 pm 30 May 18

If you have trouble with a neighbours who are violent impeaching on your privacy and consistanly abusive you can get them removed here are some hints..write a complaint everytime by email or letter.to housing complaints have a written record of every contact to housing.Contact police and get a job allocation number everytime in your letter put the time the day the police job numberr and 3very detail of what happened if housing has tried to silent or make the neighbour change after 3 recorded warnings and they don't you then talk to human rights and the local police station which deals with matters and u take all your evidence to Human rights the police will.do a report to them for you..once you with human rights they will convese with housing and tell them that u wish the matter to go to ACAT ..

    Robert Michael Easterbrook Robert Michael Easterbrook 8:08 pm 04 Jun 18

    I never went to the Human Rights people. Perhaps I should. 🤔

    Rodders Smith Rodders Smith 2:53 am 05 Jun 18

    I am not sure u would be eligible for compensation as i am sure you received your;s under conditions, but yes if you want the neighbors removed or wish to relocate, having them help you would not be a bad thing , i know this because i was successful in having a troublesome neighbor removed , You must be willing tho to stand up and confront the people in ACAT. Make a clause that if the eviction is given that you receive security for the weeks after in case of reprisals .I know we cant discuss the deals and outcomes of the case,s but it appears that a lot of the promises i received have not been implicated by housing since 2012.

    Robert Michael Easterbrook Robert Michael Easterbrook 4:11 am 05 Jun 18

    Well, perhaps I'll achieve success on the 23 July in the day-long hearing? But after what you said, I'm beginning to doubt my chances of changing the status quo. 🤔

Vivian Schrader Vivian Schrader 4:43 pm 30 May 18

I have the best neighbours...mr fluffy empty lot ✅ although the possums party late at night over there👀

    Craig Elliott Craig Elliott 7:02 pm 30 May 18

    That will be short lived....development and D9 dozers are only months away

Trish Roberts Trish Roberts 3:53 pm 30 May 18

Good luck, Robert and congratulations for getting so far. I have had intermittent problems for 15 years. If you remind Housing about tenancy requirements, they say they are “not a landlord.”

    Robert Michael Easterbrook Robert Michael Easterbrook 8:06 pm 04 Jun 18

    I suspect this is why the Tribunal converted my ACAT application to a 'civil dispute'. I'll know more soon.

Linda Broadhurst Linda Broadhurst 2:29 pm 30 May 18

My pleas to have a common fence fixed have gone ignored for two months.

    Matt Steele Matt Steele 10:02 pm 30 May 18

    If you ask for permission to fix the fence up yourself or have someone else fix it they usually let you.

    Linda Broadhurst Linda Broadhurst 7:38 am 31 May 18

    Matt Steele thx

Lindi Loo Lindi Loo 1:41 pm 30 May 18

I applaud your action Mr Easterbrook. I also applaud your heart that despite the grief your neighbours have caused you, you do not want them turned on to the street. Common courtesy by all parties that you approached for help should have nipped this in the bud months ago.

    Robert Michael Easterbrook Robert Michael Easterbrook 8:03 pm 04 Jun 18

    This aspect makes it very difficult to deal with.

Elspeth Shannon Rollason Elspeth Shannon Rollason 1:31 pm 30 May 18

How about ACT housing do their job so people don’t need to take this action.

    Robert Michael Easterbrook Robert Michael Easterbrook 8:03 pm 04 Jun 18

    It's complicated; not easy to deal with at all.

MD Carol MD Carol 1:21 pm 30 May 18

Go Mr Easterbrook, very courageous, patient and persistent.

Capital Retro Capital Retro 9:23 am 30 May 18

My advice is to get down to Cash Converters and buy the biggest amplifier and speakers you can. As soon as they turn theirs down or off you turn yours on, very loud. Play religious or country music. Get a pair of noise suppressing ear muffs too.

The process of “enforcement” is an alien concept to ACT Housing.

    John Moulis John Moulis 4:36 pm 30 May 18

    It happened to me about 20 or so years ago. The next door neighbour was revving up his car at 4AM each morning waking me up. I then put my Kamahl record on, pointed the speakers out the window and turned it right up. Result? No more revving…

    Capital Retro Capital Retro 8:40 pm 30 May 18

    Direct action gives dividends and Kamahl was an excellent choice.

CBR Tweets

Sign up to our newsletter

Region Group Pty Ltd

Search across the site