MyWay? No Way

hmmm… when I logged in it was the suburb and post code. I don’t think the my way people actually know what is going on with the system yet!!!

Keijidosha said :

I’ve had enough of MyWay and curse the incompetent plebs responsible for implementing it. This black duck is going back to join the masses carbon polluting commuters clogging up our city streets with their cars. I am tired of being burned for full fare when machines refuse to tag off.

Strange when according to ACTION, they wont be penalizing and charging people the cash fare for not tagging off until June 1st.

I’m curious as to how many free rides I will actually get, when in one calendar month they also state you wont be charged for more than 38 paid trips.

Keijidosha said :

I am tired of being burned for full fare when machines refuse to tag off.

Which is odd considering this aspect of the system is not yet in place.

Explain how a machine refuses to tag off.

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

The ACTION site says different. http://www.transport.act.gov.au/myway/students.html

“Students and their parents are advised that MyWay cards are now available for travel on ACTION buses. The cards need to be bought online or by visiting a MyWay Centre to complete an application form (pdf imagePDF 214KB). Please note the cards should not be bought from newsagents as they need to be specially programmed. The student identification number needs to be provided as part of the application process to ensure the cards are set to charge the correct student concession fares. Students who have not been issued with a student ID card are advised to contact their school administration section to obtain their student ID number prior to submitting an application. “

Keijidosha said :

I am tired of being burned for full fare when machines refuse to tag off.

I can’t imagine a bus load of kids alighting from the bus, in an orderly fashion in order to allow each other to tag off when they get to school. Mine didn’t manage to this morning.

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

STOP ASKING THE NEWSAGENT FOR THEM! THEY DON’T HAVE THEM!

The only correspondence sent out from our school about the MyWay cards is that “we don’t have anything to do with them, call ACTION”.

Only those few schools doing a trial combination of MyWay cards and student ID get their card through the school. Everyone else must apply online or go to a MyWay centre to fill out a form.

I agree it is certainly not up to the neswagency but the reason people are asking the newsagents is because ACTION did not get the information out to the public.

I’ve had enough of MyWay and curse the incompetent plebs responsible for implementing it. This black duck is going back to join the masses carbon polluting commuters clogging up our city streets with their cars. I am tired of being burned for full fare when machines refuse to tag off.

housebound said :

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

Maybe in theory. Not in practice.

*shrugs* Either way, can’t buy them from Newsagents or pretty much anywhere over the counter.

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

Maybe in theory. Not in practice.

My partner works at a newsagency, they’re allowed to sell MyWay cards, but they aren’t allowed a top-up machine, which results in HORDES of pensioners and concerned parents asking to top up the cards and getting sh!tty when they can’t.

Takes a week to top up online as well.

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

STOP ASKING THE NEWSAGENT FOR THEM! THEY DON’T HAVE THEM!

please people, it’s ACTION, not Action!

Australian Capital Territory Internal Omnibus Network

hence all letters capitalised, ACTION is an acronym.

🙂

ML-585 said :

silentMac said :

The newer system might be better and I can see some benefits but the setup, advertising, organisation and information has been a colossal failure.

I believe I said that weeks ago.

http://the-riotact.com/myway-needs-better-promotion/39691

Do you believe me now?

Absolutely. I’m fairly new to this site so missed the previous thread.

My dramas continue. Went to a recharge agent today to find the system was down. Rang Action who have said they will have a one week grace period. Any student who is waiting on a card or for payment to get on the card, can tell the driver and they should let them on the bus.

silentMac said :

The newer system might be better and I can see some benefits but the setup, advertising, organisation and information has been a colossal failure.

I believe I said that weeks ago.

http://the-riotact.com/myway-needs-better-promotion/39691

Do you believe me now?

I went through the same thing. I applied for my kid’s card weeks ago after I found out through someone (not Action advertising) that you need to allow at least 10 days to get a student card and that you couldn’t get one from a MyWay centre. When it arrived, it had my child’s name wrong. Action fixed that up (after several attempts and phone calls) but the new card only arrived on Friday.

It needs money on the card by Monday, so I attempted online. I got to the same page you are referring to and also read that student’s password is namesuburb. After this failed, I read on another page that you need to register a card once you have it. I rang Action tonight to register it and was told the website is wrong, cards sent in the mail are already registered, the “secret answer” (not even a password) is their DOB in a very specific format (but there appears no way to change this to something different), doesn’t appear any way to log out either and now I have to go out tomorrow to find a recharge agent because paying online would take 4-5 days.

The newer system might be better and I can see some benefits but the setup, advertising, organisation and information has been a colossal failure.

@basketcase – It’s GPS in the bus drivers console the updates the coordinates. The system operates on a footprint of about 50 metres, so should usually record the correct position when the bus is stopping. Like everything else some of the coordinates need refinement, it’s pretty new stuff for TAMS.

When I first ordered my children’s cards (week 9 or 10 last term), that page was asking for date of birth, I did notice it changed…

My youngest receives her credit from TAMS http://www.tams.act.gov.au/move/public_transport/stp
I can see that something happened (credit loaded?) on 21 April, but on Thursday 28 April it scanned as having no credit. We shall see what happens on Monday, she is armed with the letter from TAMS showing that they will be giving her credit, now we just have to hope that the bus driver is semi-reasonable and doesn’t hassle her to pay a cash fare (that’s another saga, fancy threatening to leave a primary school student stranded). She’s been instructed in future to refuse to pay and walk on anyway.

My own myway card was ordered online on 13 April, I’m yet to receive it.

ACTION…..grrrrrrrrrrr

“Even after getting that far, the “check my balance” feature of MyWay showed a balance of zero. I was told that the balance will show zero until the cards are activated when the student first catches a bus using the cards.”

That’s the way it seems to work everywhere. Had the same problem with Brisbane’s Go link card, but it all worked in the end. You just get a bit twitchy when it seems that your money has gone into the ether.

I had 5 trips left on my Fare Go ticket. It hasn’t appeared yet. The MyWay girl said they had a “mountain” of refunds to process. Bide my time.

The other thing I have noticed is that if you swipe off before the stop, you will be recorded as getting off at the previous stop.

Watching the drivers control panel, it seems that the current stop does not appear until the bus is virtually at the stop. Wonder how they do that, GPS in the bus, or RFID systems at the bus stop itself.

I occasionally bus from Phillip to Bruce and back on the Blue Rapid—passing through Woden and Civic—and it hasn’t played up once. Most people use it too, in preference to paper tickets. It’s quite pleasing, at least compared to my experience with paper tickets elsewhere. Dunno about free rides.

Most users also take advantage of not having to remove the MyWay card from their wallets, which is convenient.

i don’t type in my DOB or any suburbs/postcodes for the secret question, just a normal answer to my secret question, and it works fine.

card number
DOB (drop down selection)
secret question answer (press help for a list of common questions)

So do the cards work, or is this just an issue you’re having with the web interface? Just go into a MyWay shop, im sure they can sort out the password issue pretty easily.

I like the new system, better than having a flimsy paper card, and now my trips are cheaper since I sometimes take the buses outside normal peak hours and get rides for $2 instead of $2.52. Oh lets not forget all the free rides I had during their changeover period.

“I was told that the balance will show zero until the cards are activated when the student first catches a bus using the cards.”

I thought this is a known fact to regular rioters. On the other matters, seems a bit of usual disorganisation within ACTION. I’m using MyWay and still getting the odd free ride, ala the old magnetic strip tickets.

They’re right about the top-up part. I bought a $20 card back in January and added an extra $20 via bPay, however I didn’t have a need to use the card until April thanks to my old Faresaver 10’s.

The $20 top up was applied when I first tagged on in April.